1.1. These Terms and Conditions apply to business customers (including Microbusiness Customers). They should be read alongside your Contract, which together form the Agreement between us.
1.2. The Agreement is between Greenolite Limited (referred to as “we,” “us,” or “our”) and you, where you have agreed to enter into an Agreement for the supply of gas, electricity, or both to Non-Domestic Premises.
1.3. Any reference to the word ‘Property’ means Non-Domestic Property which is not or will not become Green Deal Premises during the Contract.
1.4. The word ‘Energy’ refers to electricity or gas that we supply to your Property under these Terms and Conditions. These Terms apply separately to each account under which we supply Energy.
1.5. Please read them carefully to understand our mutual obligations. In case of any inconsistency, these Terms and Conditions will take priority over any other document unless otherwise agreed.
1.6. These Terms apply to:
Fixed Price Energy Plans
Standard Variable Rate Contracts
Deemed Contracts
Flexi Price Energy Plans (unless specified otherwise in the Contract).
1.7. We may update these Terms from time to time and will give reasonable notice of major changes.
Actual Meter Readings – A meter reading taken at the Property by us, our agent, remotely, or by you.
Advanced Meter – A meter that measures consumption in multiple time periods and can be accessed remotely.
Advance Payment – A payment equal to 1, 2, or 3 months’ estimated billing.
Available Capacity – The maximum Energy the Network Operator must supply.
Agreed Capacity Charge – A charge for reserved Energy capacity (in pence/kVA/day).
Bill – An invoice or statement detailing what you owe.
Capacity Excess Charge – A charge if Agreed Capacity is exceeded (in pence/kVA/day).
Charges – The amount you owe us, including fees.
Commencement Date – The date we confirm acceptance of the Agreement in writing.
Connection Point – Where Energy flows between the Network and your Metering.
Contract – The supply contract between us and you.
Current Transformer Meter – A meter using a current transformer to measure electricity.
Deemed Contract – A contract formed when you take Energy without a formal agreement.
Director – As defined in the Companies Act 2006.
Due Date – The deadline for paying Charges.
End Date – The last day of the Fixed Term.
Fixed Term – The agreed period for fixed/flexed pricing.
Green Deal Premises – As defined in electricity supply licence conditions.
Half-Hourly Meter – A meter recording consumption in half-hourly periods.
Industry Codes – Codes and agreements under our Supply Licence.
Large Gas Meter – A meter with a flow rate exceeding 11 m³/hour.
Leaving Notice – A notice from you when changing Property ownership/occupancy.
Metering – Equipment measuring Energy consumption.
Microbusiness Customer – A business meeting any of these criteria:
Fewer than 10 employees & turnover ≤ €2M.
Uses ≤100,000 kWh electricity/year.
Uses ≤293,000 kWh gas/year.
Network – The electricity/gas distribution network.
Network Operator – The owner/operator of the Network.
Non-Domestic Property – Premises used mainly for business.
Ofgem – The Office of Gas and Electricity Markets.
Outstanding Charges – Unpaid Charges after the Due Date.
Property – Land/building supplied with Energy for business use.
Reactive Power Charge – A charge for powering industrial equipment (in pence/kVArh).
Related Metering Points – Multiple meters at the same Property.
Relevant Metering – Required meters (e.g., Smart, Advanced, Half-Hourly).
Responsible Supplier – The supplier registered for your Connection Point.
Shipperless Property – A property with no registered shipper but consuming gas.
Smart Meter – A meter compliant with Smart Metering Technical Specifications.
Standard Variable Rate Contract – A contract with variable prices (see Greenolite).
Supplier of Last Resort Direction – When Ofgem appoints a new supplier.
Supply Licence – Our gas/electricity supply licence.
Supply Start Date – The intended Energy supply start date.
Supply Transfer – Switching responsibility from one supplier to another.
Termination Fee – A fee for early termination (see Clause 10.3).
Unregistered Property – A property never registered but consuming gas.
3.1. If you take Energy without a formal agreement, a Deemed Contract is created.
3.2. It starts when we begin supplying Energy or when you start taking it.
3.3. If Ofgem appoints us, we’ll honour owed credit as committed.
3.4. For Deemed Contracts:
Some clauses in Sections 4, 5, 7, 8, 9, 10, 11, and 12 are excluded.
Sections 13-17 apply fully.
3.5. Charges apply at Deemed Contract rates (see Greenolite).
3.6. A Deemed Contract ends when:
You enter a new Agreement.
Supply transfers to another supplier.
You give a Leaving Notice.
Energy is permanently disconnected.
Ofgem appoints a new supplier.
3.7. No Termination Fee applies for Deemed Contracts.
4.1. The Agreement starts on the Commencement Date and continues until termination.
4.2. We may vary Charges if:
Supply point details change.
Actual consumption differs significantly from estimates.
4.3. We supply Energy via the Network Operator, who maintains the Network.
4.4. We aim to complete Supply Transfers in 5 working days, unless delayed by:
Your requested later start date.
Objections from the current supplier.
Missing information.
Exempt distribution systems.
Unforeseen circumstances.
4.5. If supply isn’t transferred within 30 days, we may revise the Agreement.
4.6. We’ll pass on compensation for supply interruptions.
4.7. We report suspected theft and take action.
5.1. Pay all Charges, including additional fees.
5.2. Energy taken from us is treated as supplied under this Agreement.
5.3. You own Energy at the Connection Point and are responsible for losses.
5.4. You warrant that:
You own/occupy the Property.
The Property is connected to the Network.
All provided information is accurate.
You have landlord permission for Metering.
You maintain pipes, wires, and equipment safely.
You assist us in meeting legal obligations.
Properties are Non-Domestic.
You report gas leaks (0800 111 999) or electrical emergencies (105).
5.5. Maintain Network connection agreements.
5.6. Terminate your current supplier’s contract.
5.7. Notify us of Property ownership changes.
5.8. Inform us 30 days before:
Changes affecting Energy use.
Installing electricity generators.
Voltage changes.
Adjustments to minimum Energy needs.
5.9. We may contact you using provided details.
5.10. We may obtain information from your previous supplier.
5.11. Notify us if you become/stop being a Microbusiness Customer.
5.12. Inform us if a Property stops being Non-Domestic.
6.1. We may install Metering; you must allow access.
6.2. We or a third party own the Metering; you can’t object to replacement.
6.3. Provide safe access for Metering maintenance.
6.4. Protect Metering from loss/damage (you pay for repairs if negligent).
6.5. You cover costs if you request Metering changes.
6.6. £100 fee for cancelling appointments with <72 hours’ notice.
6.7. Submit monthly meter readings (we may verify).
6.8. For Half-Hourly Meters, contract a meter operator agent.
6.9. We estimate usage if readings are unavailable/inaccurate.
6.10. Request meter tests (you pay if within accuracy limits).
6.11. We may change Metering to comply with regulations.
6.12. If access is denied unreasonably, we may charge costs or terminate.
7.1. Charges include Energy prices + taxes/levies.
7.2. Third-party charges (e.g., Agreed Capacity, Reactive Power) apply.
7.3. Fixed third-party charges stay unchanged unless:
New charges are introduced.
Calculation methods change.
Your charging band changes.
7.4. Additional fees apply for third-party meter migrations.
8.1. Payment method is stated in the Contract.
8.2. Bills are issued monthly or as agreed.
8.3. Pay estimated Charges by the Due Date.
8.4. E-billing is default; £3 fee for paper Bills.
8.5. Keep e-billing details secure.
8.6. Direct debit setup within 10 days (failure = admin fee).
8.7. Fixed direct debit: First payment ~10th of the month.
8.8. Variable direct debit: Paid 7-10 days after billing.
8.9. BACS/CHAPS/card payments must be correctly referenced.
8.10. Ensure sufficient funds; notify us if cancelling direct debit.
8.11. Late payment consequences:
8% + BoE base rate interest.
Admin fees.
Demand for full payment.
Payment method changes.
Advance Payment requirement.
Performance bond (3 months’ estimated supply).
Deposit against future exposure.
Credit agency reporting.
8.12. Directors guarantee Outstanding Charges.
8.13. Dispute Charges by submitting meter readings + evidence.
8.14. Contact us if struggling to pay.
8.15. Debt recovery costs apply for non-payment.
8.16. Refunds offset against owed amounts.
8.17. Credits deducted from future bills or held on account.
8.18. For Microbusiness Customers, we can only claim 12 months’ back-billing, unless:
You obstruct access.
Energy theft occurs.
Ofgem specifies otherwise.
8.19. We may request an Advance Payment if credit reports are unsatisfactory.
8.20. Advance Payments reconciled in the final month.
9.1. Renewals start a new Agreement.
9.2. Non-renewal moves you to a Standard Variable Rate Contract.
9.3. Termination on End Date requires:
No Outstanding Charges.
Supply Transfer completion.
Or disconnection.
9.4. Early termination may incur a Termination Fee.
9.5. Renewal notice sent ~60 days before End Date.
9.6. Give 30 days’ Leaving Notice before ownership changes.
9.7. We may terminate if:
Legal orders restrict supply.
You don’t pay within 10 days of notice.
Material breach (unremedied in 2 days).
Insolvency proceedings.
Unlawful compliance.
Landlord consent issues.
Supply Transfer fails in 30 days.
No Advance Payment.
Access denied.
Shipperless/Unregistered Property.
Licence breach.
Metering unsupported.
Licence revoked.
Property becomes Green Deal Premises.
9.8. We’ll notify termination dates.
9.9. Final Bill issued post-termination.
9.10. Termination doesn’t affect prior rights.
9.11. Surviving clauses remain enforceable.
10.1. Payable for:
Wrongful termination by you.
Material breach.
No Leaving Notice.
Early Supply Transfer attempt.
10.3. Calculated as:
If supply hasn’t started:T = CH
If supply has started:T = CH × (ED – TD) / (ED – CD)
11.1. We may object to Supply Transfers if:
You owe Outstanding Charges.
Material breach (unremedied).
11.3. We’ll notify objections within 1 working day.
11.4. Contact us if transfers are erroneous.
12.1. We’ll give notice before disconnection.
12.2. We may disconnect if:
Charges unpaid.
Material breach.
Energy theft suspected.
Metering interference.
Safety/legal compliance.
Post-termination if still Responsible Supplier.
12.3. Multi-stage disconnection process (site visits, warnings).
12.4. Allow access for disconnection (remote if possible).
12.5. You cover disconnection/reconnection costs if at fault.
13.1. Our liability is limited to these Terms.
13.2. Not responsible for Energy quality or third-party supply issues.
13.3. No liability for indirect losses (e.g., business interruption).
13.4. Not liable for your obligations to third parties.
13.5. Total liability capped at £1,000 per incident (or annual Charges, whichever lower). Excludes fraud/death/injury.
13.6. Enforceable clauses stand if others are invalid.
14.1. Notices: In writing, sent to registered address/email.
14.2. Assignability: We may transfer rights/responsibilities.
14.3. Transfer: You cannot transfer rights without consent.
14.4. Change of Law: We may suspend supply due to legal changes.
14.5. Severability: Invalid clauses don’t void the Agreement.
14.6. Force Majeure: No liability for uncontrollable events (except payment).
14.7. Waiver: Delayed enforcement ≠ waived rights.
14.8. Third-Party Rights: No third-party enforceability.
14.9. Entire Agreement: These Terms + Contract = full agreement.
14.10. Governing Law: English law, exclusive jurisdiction in England/Wales.
15.1. Keep commercial/financial terms confidential for 1 year post-termination. Exceptions:
Legal/regulatory requirements.
Sharing with authorized agents.
16.1. We process data per our Privacy Policy.
17.1. Contact us at 08006990977 or
17.2. Microbusiness Customers: Free advice via Citizens Advice.
17.3. Escalate unresolved complaints to the Energy Ombudsman.
1.1. These Terms and Conditions are for business customers (which includes Microbusiness Customers). They should be read alongside your Contract, which together make up the “Agreement” between us.
1.2. The Agreement is between us, (Greenolite Limited) and you, where you have decided to enter into an Agreement for the supply of gas, electricity or both to Non-Domestic Premises.
1.3. Please note that any reference to the word ‘Property’ means Non-Domestic Property which are not or are not to become Green Deal Premises during the Contract.
1.4. Please note that references to the word ‘Energy’ means electricity or gas which we have agreed to supply to your Property, subject to these Terms and Conditions. These Terms and Conditions apply separately in respect of each account under which we supply you with Energy.
1.5. Please read them carefully so that you are fully aware and understand our mutual obligations and responsibilities. In the event of inconsistency with any other document, these Terms and Conditions will prevail over any other document between us including, your Contract unless otherwise agreed with you.
1.6. These Terms and Conditions apply to all Contracts unless specified otherwise in the Contract.
1.7. We may amend and update these Terms and Conditions from time to time. We will try to give you reasonable notice of any major changes.
Actual Meter Readings means a meter reading taken at the Property by us or an appointed agent, a meter reading taken remotely, or a meter reading taken by you read from your Metering.
Advanced Meter means type of Metering that measures consumption data in multiple time periods and such data can be accessed by us remotely.
Advance Payment means a sum of money equal to one, two, or 3 months’ billing based on your estimated annual consumption.
Available Capacity means the total agreed maximum amount of Energy that the local Network Operator is required to make available in relation to your supply, as set out in any contract between you and the Network Operator.
Agreed Capacity Charge means a charge for the amount of Energy that is reserved for your Metering to be used at any time expressed in pence per kilovolt ampere (kVA) per day, which is agreed between you and the Network Operator and passed through by us from the Network Operator.
Bill means an invoice or statement that informs you of the amount of money owed to us by you, including any detailed breakdown of our Charges.
Capacity Excess Charge means a charge for instances when the Agreed Capacity has been exceeded. Expressed in pence per kilovolt ampere (kVA) per day, which is set by the Network Operator and passed through by us from the Network Operator.
Charges means the amount of money you owe us, including any fees you may incur, payable by you to us in accordance with your Agreement with us.
Commencement Date means the date we confirm acceptance of our Agreement in writing.
Connection Point means, in respect of each Property, the point(s) at which the Energy flows between the Network and your Metering, pipes or wires.
Contract means the supply contract between us and you that forms part of your Agreement with us or Deemed Contract.
Current Transformer Meter means type of Metering which uses a current transformer as part of the mechanism for measuring the electricity current.
Deemed Contract means a contract between you and us to supply Energy to the Property under these Terms and Conditions, without entering into a formal agreement with us for those services.
Director means a director as defined in the Companies Act 2006.
Due Date means the date by when we must receive the payment of Charges due from you, as specified in your in your Contract, in your Bill, or any other statement setting out amounts which you owe us.
End Date means the last date of the Fixed Term.
Fixed Term means the length of time during which your prices are fixed or flexed (as the case may be) as agreed between you and us and specified on your Contract.
Green Deal Premises means premises as defined in Condition 19C of the Standard Conditions of Electricity Supply Licence.
Guarantor means a Director of the company which has entered into an Agreement with us.
Half-Hourly Meter means type of Metering that measures consumption data in multiple periods and is able to provide such data in half-hourly periods.
Industry Codes means the codes and agreements referred to in our Supply Licence.
Large Gas Meter means type of Metering that is designed to operate with a maximum flow rate of greater than 11 cubic metres per hour.
Leaving Notice means a notice from you to us informing us of change of Property owner or occupier. The notice must include the following details:
a) The date you are leaving the Property;
b) Your new contact details; and
c) If you are the occupier of the property, the details of the Property owner.
Metering means, for each connection point, the appropriate metering (and related equipment) used for measuring Energy consumption at the connection point and for the collection and transmission of such data.
Microbusiness Customer means a non-domestic customer who meets one of the following criteria:
d) Employs fewer that ten (10) employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2million; or
e) uses no more than 100,000 kWh of electricity a year; or
f) uses no more than 293,000 kWh of gas a year.
Network means, as the case may be, either the electricity distribution network or the gas distribution network, through which you receive the supply of Energy.
Network Operator means, in respect of each property, the owner or operator of the Network.
Non-Domestic Property means Non-Domestic Premises as defined in Condition 6 of the Standard Conditions of Gas and Electricity Supply Licence.
Ofgem means the Office of Gas and Electricity Markets, an industry regulator set up by Parliament to protect the interests of energy customers.
Outstanding Charges means the amount of any Charges which are due to us from you, and which remain unpaid after the Due Date.
Property means any part of any land, building or structure that you wish to be supplied under your Agreement with us and at which the supply of Energy is used wholly or mainly for business purposes.
Reactive Power Charge means a charge for the electricity used to power up certain industrial and commercial equipment before working electricity is used to operate it, such as equipment that generates a magnetic field before full operation, expressed in pence per kilovolt ampere reactive hours (kVArh). It is calculated by the Network Operator and passed through by us from the Network Operator.
Related Metering Points means two or more metering points that supply the same customer and are located at the same (or any part of the same) Property.
Relevant Metering means type of Metering that we are required by our Supply Licence or Industry Codes to install and operate at your Property, and which includes Smart Meters, Advanced Meters, Current Transformer Meters, Half-Hourly Meters or Large Gas Meters.
Responsible Supplier means, for each Property, the supplier registered under the Industry Codes as responsible for the supply of Energy to the Connection Point(s) at that Property.
Shipperless Property means a property that has no current registered shipper but previously had one, and for which it has been established that gas is being consumed through Metering.
Smart Meter means type of Metering that complies with the Smart Metering Equipment Technical Specification Version 2 or later and enables us to access the information held of the smart meter remotely.
Supplier of Last Resort Direction means when Ofgem appoints another supplier to take over responsibility for our customers.
Supply Licence means either, as the case may be, our electricity supply licence held under section 6 of the Electricity Act 1989 or our gas supply licence held under section 7A of the Gas Act 1986.
Supply Start Date means the date we aim to start your supply of Energy to the Property under your Agreement with us.
Supply Transfer means, in relation to any Property at which a supplier is supplying Energy (gas and/or electricity), the transfer of responsibility for that supply (gas and/or electricity) from one supplier to another.
Termination Fee means a payment by you where your Agreement with us is terminated before the end of the Fixed Term and this payment is calculated in accordance with clause 10.3.
Unregistered Property means a property that has never been registered by a shipper but where there is Metering fitted and it has been established that gas is being consumed through Metering.
3.1. If you have become responsible for the Property where we currently supply Energy to you or otherwise you have become legally responsible for the Metering at the Property supplied by us, you will have a Deemed Contract with us.
3.2. A Deemed Contract comes into force on either:
3.2.1. The date we began to supply you with Energy;
3.2.2. The date you began to take supply of Energy from us.
3.3. When a Deemed Contract arises because Ofgem tells us to begin to supply you with Energy, we will protect the amount of credit owed to you by your previous supplier to the extent we had made such commitment to Ofgem prior to our appointment as your new supplier.
3.4. If you have a Deemed Contract with us these Terms of Conditions should be read as follows:
3.4.1. The following obligations in section 4 apply: 4.4 and 4.7;
3.4.2. All obligations in section 5 apply except: 5.6 and 5.11;
3.4.3. All obligations in section 6 apply;
3.4.4. The following obligations in section 7 apply: 7.1, 7.2 and 7.6
3.4.5. All obligations in section 8 apply except: 8.1, 8.11.4, 8.11.6, 8.11.7, 8.18, 8.20, 8.21;
3.4.6. All obligations in sections 9, 10 and 11 are excluded;
3.4.7. All obligations in section 12 apply except 12.2.7;
3.4.8. All obligation in sections 13, 14, 15 and 16 apply.
3.5. We will charge you for the supply of Energy at our Deemed Contract prices. Our Deemed Contract prices are available on our website https://greenolite.co.uk/.
3.6. Your Deemed Contract with us will end:
3.6.1. When you enter into an Agreement with us;
3.6.2. Following completion of a Supply Transfer to another supplier. Your Deemed Contract with us will end on the Supply Start Date with your new supplier;
3.6.3. When you give us a Leaving Notice that you no longer will be responsible for the Property or the Metering at the Property, we supply Energy to, prior the date when you stop being responsible for that Property or Metering;
3.6.4. When we permanently disconnect the supply of Energy to your Property;
3.6.5. When Ofgem makes a Supplier of Last Resort Direction.
3.7. For the avoidance of doubt, if you have a Deemed Contract we will not charge you a Termination Fee should you wish to complete a Supply Transfer to another supplier.
4.1. Your Agreement starts on the Commencement Date and will continue until either the End Date or the date your Agreement is terminated in accordance with clause 6.12 or section 9.
4.2. When you enter into a Contract with us we will confirm the initial prices of Energy. These form part of your Contract. We may change these prices from time to time, including (but be not limited to):
4.2.1. If a supply point is added, replaced, re-energised, re-connected, or its voltage, measurement class or profile class is amended;
4.2.2. If your actual consumption is greater than the estimated annual consumption of electricity/annual quantity of gas according to the amount stated on your Contract or held by the Industry, we reserve the right to vary the prices of energy for the increased amount. If your estimated annual consumption of electricity/annual quantity of gas is less than the amount as stated in your Contract or held by the Industry, we reserve the right to pass on to you any losses we incur in the course of a year on commodity prices as a result of your underconsumption.
4.3. During the term of your Agreement with us we will supply Energy to you in accordance with these Terms and Conditions. We will supply Energy via the relevant Network Operator who will deliver the Energy to each Connection Point on our behalf. The Network Operator is responsible for maintaining the network and the connection of each Property to the network and may disconnect the supply of Energy where it is in accordance with its legal rights to do so.
4.4. We will take reasonable steps to complete a Supply Transfer in five (5) working days from the Commencement Date unless:
4.4.1. You have requested that the Supply Start Date is a later date;
4.4.2. You notify us that you do not wish for the Supply Transfer to take place;
4.4.3. The supplier who is the current Responsible Supplier raises an objection to the Supply Transfer in accordance with their terms and conditions;
4.4.4. We do not have all the information requested from you to complete the Supply Transfer, despite our reasonable efforts to obtain such information;
4.4.5. Your Property is part of an exempt distribution system;
4.4.6. Other circumstances beyond our reasonable control;
4.4.7. The Commencement Date is after 5pm on a working day, in which case we will take reasonable steps to complete a Supply Transfer in five (5) working days from the next working day after the Commencement Date.
4.5. If on the day after the Supply Start Date, the Property is still being supplied by another supplier, we may agree another Supply Start Date with you. If another Supply Start Date is agreed, your Commencement Date and End Date will remain as per your Agreement with us.
4.6. In the event that the supply of Energy to your Property is temporarily interrupted we will pass on any relevant compensation payments we receive from your Network Operator as a result of such temporary supply interruption.
4.7. We will report cases of suspected or actual theft to a central theft risk assessment service. We will refer individual cases to regional revenue protection services, who will carry out site visits and take any appropriate action.
5.1. You agree to carry out your responsibilities under this Agreement, including to take the Energy supplied to you by us and to pay any of the Charges due. This includes any additional Charges which may become due at any point during the term of our Agreement.
5.2. You agree that, so long as we are the Responsible Supplier, Energy supplied to your Property will be treated as having been supplied under our Agreement, even if you have a contract for the supply of Energy to your Property with any other person.
5.3. Ownership of the Energy will transfer to you at the Connection Point, where responsibility for the Energy will become your responsibility. Therefore, you will be responsible for Energy losses which are incurred on your side of the Connection Point.
5.4. You represent and warrant:
5.4.1. You are the owner or occupier of the Property (or will be on the agreed Supply Start Date);
5.4.2. The Property is and remains connected to the Network Operator’s network at the relevant Connection Point;
5.4.3. All of the information provided by you (or on your behalf) in relation to the Contract is accurate and complete, and not misleading;
5.4.4. You have or will obtain authorisation from your landlord to install Metering and associated equipment relating to the Property;
5.4.5. Maintain all pipes, equipment, wires, meters, and cables, as well as any other fittings belonging to you and used in conjunction with the supply on your side of the Metering (which starts at the Connection Point) in good working order and safe condition in compliance with the law at all times;
5.4.6. Provide us with assistance and information that we reasonably require to enable us to comply with our obligations under your Agreement with us, our Supply Licence, and the Industry Codes.
5.4.7. Any and all Properties to which Energy is supplied under your Agreement with us are Non-Domestic Properties;
5.4.8. You will contact the National Gas Service Emergency Line immediately if you believe or suspect that there is or may be an escape of gas, by calling 0800 111 999 and allow the access necessary for the emergency services to be provided. In the case of an electricityal emergency, you will dial 105.
5.4.9. You will inform us after any such emergencies and cooperate with any further steps required by us.
5.5. You agree to maintain and comply with all necessary agreements and consents for connection to the Network Operator’s network at the relevant Connection Point.
5.6. You are responsible for terminating your agreement with your current supplier and ensuring that they have no cause to object to a Supply Transfer to us under your agreement with them.
5.7. When you are the occupier of the Property, you agree to provide us with the name, address, and telephone number of the owner of the Property at the start of your Agreement with us. If there are any changes to the Property owner, you agree to notify us of the changes in writing at least thirty (30) days prior the changes are due to be made or as soon as you become aware of them.
5.8. You agree to notify us in writing at least thirty (30) days prior the occurrence of the following events:
5.8.1. you make changes to the Property that are likely to alter the amount of Energy consumed or the time of day it is consumed;
5.8.2. if the Contract is for the supply of electricity, you install electricity generating equipment at the Property;
5.8.3. if the Contract is for the supply of electricity, you change the voltage at which you take the electricity supplied;
5.8.4. you make or anticipate any changes to the estimated minimum amounts of Energy you will require.
5.9. You agree to our contacting you in relation to your Agreement with us using any contact details provided to us by you.
5.10. You acknowledge that as part of the provision of Energy to your Property, we may require information from your previous supplier. We may obtain from your previous supplier (or other relevant parties) any information which we reasonably require in the course of supplying Energy to the Property.
5.11. You must inform us immediately if at any point during the term of your Agreement with us you either become or stop being a Microbusiness Customer. We will not change the tariff you pay for the Energy supplied or the Terms of Conditions for the remainder of the term of your Agreement, however, you may be subject to additional taxes, duties or levies.
5.12. You must inform us immediately if at any point during the term of your Agreement with us if any Property we supply Energy to under your Agreement with us stops being a Non-Domestic Property. We will not change the tariff you pay for Energy supplied to any such Property or the Terms and Conditions in respect of any such Property for the remainder of the term of your Agreement with us, however, you may be subject to different taxes, duties or levies. We will arrange a Supply Transfer of any such Property to another supplier from termination.
6.1. We may arrange for Metering to be installed, as necessary, for the Property supplied with Energy under your Agreement with us. Where relevant, you confirm that you are legally able to and have permission to allow us or agents working on our behalf into the Property and you will give us full access to the Metering whenever we require access (including agreeing to our gaining remote access).
6.2. Where we install the Metering, it will either belong to us or to a third-party with which we have a contractual relationship. You will not own the Metering and will not be able to object to its replacement with alternative Metering or the transfer of ownership of the Metering if replacement takes place.
6.3. You agree to, at all reasonable times, allow your Network Operator or us (including relevant employees, representatives, agents, and subcontractors) to have safe, full, and free access to the Property and Metering, including any equipment, wires, cables, and other fittings used in connection of the supply of Energy to your Property under your Agreement with us in order to install, read, maintain, inspect, remove or replace the Metering or any associated equipment. If there are any obstructions that prevent us (or any of our agents or contractors) from gaining access to your Property and Metering, you are responsible for removing the obstruction and for the cost of doing so.
6.4. You will take reasonable steps to ensure that all Metering and associated equipment (whether it belongs to us or a third-party) on or at your Property is not lost, stolen, or damaged. You agree to pay us for any costs we may incur (either directly or indirectly) in replacing or repairing lost, stolen, or damaged Metering unless the damage is caused by our act or omission.
6.5. Where we agree to replace the Metering at your request, you will reimburse us for any loss or expense that we incur (including abortive visit charges) in regard to such a change, where such a request is due to some reason other than that arising due to our failure to meet our obligations.
6.6. If you cancel your appointment less than seventy-two (72) hours prior to the appointment date, we will charge you an appointment cancellation fee of one hundred (100) GBP.
6.7. It is your responsibility to provide us with meter readings on a monthly basis. We will use the readings you provide to us so long as that they are not inconsistent with the readings taken by us or our designated industry approved agents. We may, at our discretion, make arrangements for the Actual Meter Readings to be provided to us.
6.8. For the Properties that have Half-Hourly Meters, you will contract with a meter operator agent (as defined in the Industry Codes) for the maintenance of those meters. You will notify us of the entity with which you have contracted at least thirty (30) days in advance of the Supply Start Date (and in advance of any replacement). Where this clause 6.8 applies, you will be responsible for the accuracy of the meters and you will compensate us for any losses and costs we incur as a result of the poor performance of your agent.
6.9. If an Actual Meter Reading is not available or, where provided by you, it is in our reasonable belief inaccurate, we will estimate the amount of Energy used by you and will charge you accordingly. The estimate will be based on the estimated annual consumption of electricity and annual quantity of gas according to the amount as held to be standard by the Industry. Any such estimates shall be subject to reconciliations as actual or more accurate information becomes available to us.
6.10. If you reasonably believe that the Metering at the Property is inaccurate, you may ask us to test it. If you make such a request, we will arrange for the Metering to be tested within a reasonable period of time. If the accuracy of the Metering is found to be within the limits prescribed by the Industry Codes, you will reimburse us for the cost of the test. If the accuracy of the Metering is found to be outside the limits prescribed by the Industry Codes, we will repair or replace the Metering at our own cost and will apply a reasonable adjustment (up or down) to the Charges to reflect the inaccuracy.
6.11. We may need to change your Metering or related equipment in order to comply with Industry Codes or the Supply Licence. If we identify that your Metering needs to be changed, we will contact you to advise you on the next steps and any additional Charges that may become due as a result of the Metering change.
6.12. If we (including relevant employees, representatives, agents, and subcontractors) contact you to arrange to install Relevant Metering, you will allow us access to complete the installation without unreasonable delay. Where we are unreasonably denied access, we may ask you to pay any costs we have incurred, and we reserve the right to terminate your Agreement with us.
7.1. The Charges will be based on the prices and any taxes, duties or levies at the prevailing rate. The prices as well as any taxes, duties or levies that are applicable to you will be stated in your Contract. New taxes, duties or levies introduced during the term of your Agreement with us will be charged to you in addition.
7.2. The Charges will include third party and industry charges. These charges relate to the cost of delivering Energy to you and investment in future generation.
7.3. Third party and industry charges can be fixed or pass through. Any third party and industry charges that we pass through will be detailed in the Contract.
7.4. If your third party and industry charges are fixed, they will not change subject to clause 7.5.
7.5. We may change the Charges as a result of an introduction of third party and industry charges, the way in which such charges are calculated or if your charges change following changes to your charging band allocation. If this results in increased costs to us and are payable by us for supplying your Energy, we will pass these on to you.
7.6. If you become subject to Agreed Capacity Charges, Reactive Power Charges, Capacity Excess Charges or any other industry charges during the term of your Agreement with us, they will be charged to you in addition.
7.7. If you have a contractual relationship with a third-party provider for meter maintenance and data collection and aggregation services, we reserve the right to apply an administration fee for each meter which requires migration to your third-party provider.
8.1. Your payment method will be stated in the Contract.
8.2. We will, each month or at such other intervals as stated in your Contract or otherwise agreed with you, send you a Bill for the relevant period. Bills are generated within forty-eight (48) hours after a meter reading is taken or provided to us by you.
8.3. The Charges may be based on a reasonable estimate of how much Energy you have used, on information we have about the Property, and the estimated annual consumption of electricity and annual quantity of gas as stated by the Industry. You must pay the Charges shown on the Bill by the Due Date, including where the Charges are based on such an estimate.
8.4. We will send the Bill to your e-billing account or prepaid post subject to additional charges for paper Bills. For customers wishing to receive paper Bills, an administration fee of three (3) GBP will be added to each Bill.
8.5. E-billing facilities may at our discretion entitle us to send the Bill to an e-mail address maintained by you or upload it onto your e-billing account. You will maintain an email address for this purpose and notify us of any changes to your email address. If an e-billing account is used, you will keep your password secure and confidential. We may close your e-billing account at any time without notice if we have reasons to believe that the account is being accessed or used in an unauthorised manner.
8.6. We will create your direct debit mandate within ten (10) days from the Commencement Date or the date you contact us to do so. If for any reason we are unable to create your direct debit mandate, for instance if the information you have provided us is incorrect, we will treat this as a direct debit cancellation, and you may incur an administration fee.
8.7. If you pay by fixed direct debit, the first payment will be taken on or around the tenth (10th) day of the month. Ongoing Direct Debit payments will be taken on or around the same day of each month as the first payment. We reserve the right to increase or decrease the amount of fixed direct debit billed to you within a reasonable margin, depending on shifts in your usage patterns.
8.8. If you pay by variable direct debit, payment will be debited from your account within seven (7) to ten (10) days from a Bill being issued.
8.9. If you pay by BACS/CHAPS, electronic transfer or debit/credit card, cleared funds must reach us by the Due Date and payment must be correctly referenced. If we are unable to identify your payment because of your failure to correctly reference it, we may treat it as non-payment and take steps in accordance with clause 8.11.
8.10. You must make sure that there is enough money in your account to cover the Charges. If you cancel your direct debit without prior notice before we can collect any payment due, you must contact us immediately to confirm your new payment method.
8.11. If you do not pay the Charges by the Due Date, we will be entitled to take any of the following steps:
8.11.1. Charge you interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1988 (which is eight (8) per cent above the Bank of England base rate);
8.11.2. Charge you an administration fee in accordance with the Late Payment of Commercial Debts (Interest) Act 1988;
8.11.3. Demand payment of all unpaid Bills under your Agreement with us which will be deemed to be immediately due and payable;
8.11.4. Change the amount you pay or the payment method by which you pay. This may include charging you our Out Of Contract prices published at https://greenolite.co.uk/ for the remainder of the Contract;
8.11.5. Charge you reasonable expenses incurred in obtaining the money owed to us your Agreement with us, including costs associated with disconnecting, reconnecting, or replacing Metering;
8.11.6. Require you to make an Advance Payment or pay the Charges for each month in advance based on our estimate of likely Energy consumption in that month);
8.11.7. Pay a performance bond, in an amount which we reasonably determine to be the approximate value of three (3) months’ supply of Energy;
8.11.8. Require you to pay us a deposit in an amount equal to our estimate of our likely exposure to you under your Agreement with us (in which case title to such amount will vest in us, but we will pay you an equal amount after the payment of the final Bill following the end of the Contract) (subject to any amounts deducted by us in settlement of Outstanding Charges under your Agreement with us); and
8.11.9. Pass information relating to you onto a credit reference agency.
8.12. If the Charges remain unpaid after the Due Date, the Guarantor irrevocably and unconditionally undertakes and guarantees to pay any Outstanding Charges. The Guarantor agrees that this guarantee will remain in full force and effect and be binding until your Agreement with us is satisfied.
8.13. If you disagree with the Charges, you should contact us immediately to submit an Actual Meter Reading and provide any attendant evidence (such as photographs) as required. You must still pay the Charges shown on the Bill by the Due Date. Failure to do, will result in us taking steps in accordance with clause 8.11. Following our investigation, any debits or credits will be reconciled in the following month’s Bill. Your obligations under this clause 8.13 still apply even if you appoint a third-party agent to provide bill processing or validation services.
8.14. If you have difficulty paying the Charges, you should contract us immediately. We will discuss your payment methods options and try to help in line with our policies and code of practice.
8.15. In the event of continued non-payment, we may refer you to our partner debt collection agency and reserve the right to charge you the cost of recovering any Outstanding Charges as well as the cost of collection.
8.16. Any refund amount due to you will be set-off against amounts owed and will be paid back through your e-billing account over the course of the term of your Agreement with us. For the avoidance of doubt, offset will settle both the amount owed to you and the amount you owe.
8.17. Where a credit arises, we will deduct the amount of credit from the total we take by direct debit. However, if we have consented to payment terms other than by direct debit or if the credit is greater than the amount owing to us, then we will credit the amount to an account operated by us for that purpose. We will pay any such amount to you on request. We will send the reconciliation notice or credit note to your address as held by us, unless we are aware that you are no longer in occupation of the Property and you have not provided a forwarding address.
8.18. If you are a Microbusiness Customer, when we send you a Bill, we can only look to recover Charges for the Energy supplied to you in the last twelve (12) months from the date on which we issue you the Bill, unless:
8.18.1. We have already sent you a Bill and are in contact with you about payment of previously billed Charges;
8.18.2. You behave in an obstructive or unreasonable way (for example you do not allow us or agents acting on our behalf to access to your Metering to read them without good reason , physically blocking more than one reasonable attempt to access your Metering, or you are behaving unlawfully by stealing Energy or, where you are responsible for your Metering and you fail to keep it in proper working order), or
8.18.3. Any other circumstances specified by Ofgem.
8.19. Unless clause 8.18 applies, we reserve the right to reconcile and recover Charges for the Energy supplied to you in the last twenty-eight (28) months from the date when we issued you the Bill.
8.20. If at any time during the term of your Agreement with us we receive credit reports which we are not satisfied with, we may ask for an Advance Payment or an increase in the Advance Payment.
8.21. If you are required to make an Advance Payment during the term of your Agreement with us, the Advanced Payment will be reconcilled as part of a Bill issued to you in the final month of your Agreement with us.
9.1. If you renew your Contract with us for another Fixed Term, you will enter into another Agreement with us which will start on the day after the End Date and will end on a new End Date.
9.2. If you do not renew your Contract for another Fixed Term or your Agreement with us is not terminated by the End Date, we will move you to standard variable rates from the date after the End Date.
9.3. Your Agreement can be terminated on the End Date provided that:
9.3.1. there are no Outstanding Charges on the account; and
9.3.2. your Supply Transfer has gone ahead on a Supply Start Date which is on the date after the end of the Fixed Term; or
9.3.3. the Energy supply to the Property is disconnected at the end of the Fixed Term.
9.4. If you terminate or try to terminate your Agreement with us prior to the End Date or we terminate your Agreement with us in accordance with our rights, we may charge you a Termination Fee.
9.5. On or around sixty (60) days before the End Date, we will send you a renewal notice.
9.6. Where you will no longer be the owner or occupier of a Property, you must give us at least thirty (30) days’ prior Leaving Notice of the date the change in ownership or occupier is expected to occur. Your Agreement with us in respect of the Property will end the day after you have left the Property provided that we have received the Leaving Notice from you prior to the date you are leaving the Property. If we do not receive the Leaving Notice prior to the date you are leaving the Property, you will be liable for some or all of the Charges in respect of the Property until we enter into an Agreement for the Property with another party (which may deem to occur under law).
9.7. We may terminate your Agreement with us at any time for any or all of the Properties with Metering if:
9.7.1. We give you a notice of suspension of supply relating to the case where any legally authorised third party asks you to stop or limit the amount of Energy you use at the site such as where somebody’s property or safety is in danger;
9.7.2. You fail to pay the Charges in full within ten (10) days after us informing you of such failure;
9.7.3. You are in material breach of any of the provisions of your Agreement with us (other than failure to pay a Bill or other Charges) and such breach is not remedied to our reasonable satisfaction within two (2) days after you receive notice from us informing you of such breach;
9.7.4. We serve you with written notice because you stop trading or you are deemed in accordance with law to be unable to pay your debts, or any legal proceedings or other steps are taken in relation to your winding-up or liquidation, the appointment of a liquidator, receiver, administrator, administrative receiver or similar officer in respect of you or your assets, a composition, assignment, or arrangement with your creditors;
9.7.5. It becomes unlawful for you or us to comply with any material provision of your Agreement with us;
9.7.6. A landlord’s consent is required for us to become the Responsible Supplier for the Property (including for us to use a network that is not operated by a statutory licensee), and you have not obtained such consent on terms acceptable to us (or that consent ends);
9.7.7. We have not been able to become the Responsible Supplier for the Property within thirty (30) days from the Commencement Date;
9.7.8. You have failed to make an Advance Payment to us two (2) days before the Supply Start Date or by the date specified by us;
9.7.9. We cannot access or are prevented from accessing the Property;
9.7.10. We establish that the Property is a Shipperless Property or Unregistered Property;
9.7.11. Supplying you with Energy would put us in breach of the terms of our Supply Licence;
9.7.12. We cannot support the Metering at your site through our existing systems;
10.1. Without prejudice to our rights to pursue any additional remedy in addition to any Charges owed by you, we reserve the right to charge you a Termination Fee if any of the circumstances in clause 10.2 arise.
10.2. The circumstances referred to in clause 10.1 are:
10.2.1. Where your Agreement with us is wrongfully terminated by you;
10.2.2. Where your Agreement with is terminated by us as a result of your material breach of your Agreement with us;
10.2.3. Where you have failed to provide us with a Leaving Notice prior to the date you are leaving the Property;
10.2.4. Without prejudice to our rights to object to a Supply Transfer, where you try to arrange a Supply Transfer to another supplier prior to the end of the Fixed Term. The Termination Fee will become due on the date we receive notice of a Supply Transfer from another supplier.
10.3. The Termination Fee is worked out as follows:… 10.3.1. If following your Commencement Date, we have not yet started supplying to you:
Where:
”T” in GBP means Termination Fee;
“CH” in GBP means based on the estimated annual consumption of electricity/annual quantity of gas as stated on your Contract or held by the Industry, the amount of Charges that will be due for the supply of Energy between the Commencement Date and End Date.
10.3.2. If following your Commencement Date, we already started supplying to you:
Where:
“T” in GBP means Termination Fee;
“CH” in GBP means the amount of the Charges due to us for the supply of Energy between CD and TD;
“CD” means Commencement Date;
“ED” means End Date;
“TD” means the date when your Agreement with us is to be terminated.
11.1. In addition to our other rights, and subject to any restrictions imposed by law or under the Industry Codes, if we receive notice of a Supply Transfer from another supplier for a Property supplied under your Agreement with us, we reserve the right to object to the Supply Transfer if any of the circumstances in clause 11.2 apply.
11.2. Clause 11.1 will apply in any of the following circumstances:
11.2.1. You have Outstanding Charges in relation to the Property supplied with Energy (or in connection with the supply of Energy) under your Agreement with us;
11.2.2. You are in a material breach of any of the provisions of your Agreement with us and such breach is not remedied to our reasonable satisfaction.
11.3. If we object to the Supply Transfer, we will notify you within one (1) working day from making the objection to another supplier and explain the reasons for it and how you may dispute or resolve such objection….
11.4. If you believe that your Supply Transfer to another supplier has been initiated in error, let us know at info@greenolite.co.uk or call 08006990977 and we will take reasonable steps to cancel your Supply Transfer.
12.1. We will give you notice of our intention to disconnect the supply of Energy to a Property in accordance with our obligations under the law, our Supply Licence, and the relevant Industry Codes.
12.2. We will have the right to disconnect the supply of Energy to a Property, if:
12.2.1. You do not pay the Charges by the Due Date;
12.2.2. You commit a material breach of your Agreement with us;
12.2.3. In our reasonable belief the Energy intended to be supplied to you is being stolen or redirected;
12.2.4. In our reasonable belief there has been interference with the network or Metering;
12.2.5. It is necessary to do so to avoid danger or a breach of an Industry Code;
12.2.6. We are obliged to disconnect the Property under law, regulation, our Supply Licence of any Industry Code; or…
12.2.7. After we terminate your Agreement with us in accordance with section 9.7, if we remain the Responsible Supplier.
12.3. Where a disconnection is to occur, a several stage process will be initiated, including a site and pre-disconnection visit during which contact with you will be ongoing and resolution is to be encouraged. A letter of intent will be provided to you before further legal action is initiated.
12.4. You agree that we and our designated agents may access a Property for the purposes of disconnecting the supply of Energy to that Property. You also agree that we may disconnect the supply remotely if the Metering allows for this.
12.5. If the Energy supply to the Property is disconnected because of something you have done or omitted to do, you will:
12.5.1. Compensate us for any loss or costs incurred through disconnecting the Energy supply;
12.5.2. Compensate us for any costs incurred in re-connecting the supply of Energy; or…
12.5.3. Pay any associated costs relating to the disconnection such as fees involved in getting a warrant to enter your site to disconnect it or any costs associated with our chasing payment of any Charges owed to us under your Agreement with us.
13.1. We are only legally responsible to you to the extent expressly set out in these Terms and Conditions. We have no other duty or legal responsibility to you. All other legal responsibilities, guaranties, and conditions or warranties implied by law or otherwise are disapplied to the greatest extent permitted by the law….
13.2. We will not be responsible for the quality or consistency of the Energy supplied at your Property. If we cannot make sure that you are supplied with Energy for some reason that is beyond our reasonable control because of third party supply (for instance, by a supplier or distributor, shipper, re-seller, or transporter), we will not be held to account for broken arrangements or breach of contract. Thus we have no obligation in respect of the Energy supply if the supply is shut-down, interrupted, delayed, reduced or impaired because of any actions by the Network Operator. Further, we will not be liable to you for any damages or equipment installed or stored at a property belonging (either occupied or in legal possession) to third parties.
13.3. We are not legally responsible to you in any way for:…
13.3.1. direct or indirect loss of business, profit, goodwill, interest, or lost opportunity or loss of contract or loss of income or loss or corruption of data or interference with business; or
13.3.2. for any other indirect, special or consequential loss or damage, whether or not caused by the acts of omissions or negligence of our employees or agents and regardless of whether we have been informed of the possibility of the likelihood of such damages.
13.4. We will not be legally responsible to you for any loss or costs which you have suffered or incurred as a result of your legal responsibility to any other person or party.
13.5. Our liability to you is not otherwise excluded by anything in this Liability Section. Our total responsibility to you under the law is limited to one thousand (1000) GBP for any one incident and will, in no circumstance, exceed the average total charges paid to us in each year where it is in relation to all claims brought against us under this Agreement….
13.6. However, nothing in this Agreement limits or excludes our liability to you in respect of:
13.7. death or injury to persons caused by our negligence; or
13.8. our fraud or fraudulent misrepresentation; or
13.9. any other liability which cannot by law be limited or excluded by us.
13.10. Each of the clauses 13.1 to 13.5 can be enforced separately. If for any reason one or more of these terms are found not to be valid or to be unreasonable, we may still enforce the remainder of the clauses.
14.1. Notice: All notices or other communications to be given by either party in relation to your Agreement with us must be: (i) in writing and addressed and sent to the recipient’s registered address as shown on the Contract and (ii) by email. All notices or other communications sent will be deemed to have been received (i) when delivered, where delivered by hand or courier; (ii) on the third day following the date of posting, where done by prepaid first class post; (iii) when sent from the recipient’s email server if sent within normal business hours, where by email, otherwise at 9:00am hours on the next normal working day….
14.2. Assignability: We may assign or transfer all or any of our rights (including the right to demand that you pay any charges owed ) and legal responsibilities under this Agreement without your permission. You shall be notified of such a change and will be deemed to have consented to such a transfer from the time of notification. We can also subcontract any of our obligations under this Agreement without your permission.
14.3. Transfer: Your rights and responsibilities under this Agreement are personal to the business and you are not entitled to transfer any part of the obligations or rights arising under your Agreement with us to any third party without our prior written permission….
14.4. Change of Law: We may stop, suspend, or restrict the supply of Energy to the Property due to a change in law, including an Act of Parliament or any regulation made pursuant to it. Whilst any such law is in force you must not use Energy, or if required, comply with any limits set on the amount of Energy you can use. You will be provided with more information if this situation arises. If any of the provisions of any industry code are amended or varied or cease to apply, you will, at our request, agree to amend the contract to accommodate any such amendment, variation or cessation in such manner as we reasonably require.
14.5. Severability: If a provision of your Agreement with us is declared invalid, illegal, or otherwise unenforceable, that provision shall be deemed severed and omitted from this agreement and the remaining provisions shall continue to be enforce and apply to the parties….
14.6. Force Majeure: If either party is unable to perform any of the obligations under this Agreement (other than payment obligations as per section 8), because of some unforeseeable event or circumstance beyond the performing party’s reasonable control, then the contact will remain in full effect but the performing party will have no liability for such failure to perform.
14.7. Waiver: Any delay or omission by us in asserting any right or remedy under your Agreement with us shall not be construed as a waiver of such right or remedy nor shall a partial assertion preclude an assertion of the same at a later date.
14.8. Third Party Rights: No provision of this Agreement shall be enforceable by a third party, whether under the Agreements (Rights of Third Parties) Act 1999 or otherwise….
14.9. Entire Agreement: The terms and conditions of this Agreement along with the pricing information, the Contract and its annexes or schedules, and any other documents referred to in these terms and conditions constitutes the entire agreement between you and us. You hereby acknowledge that you have not relied on any representation, statement, promise, assurance, or guarantee outside this Agreement.
14.10. Governing Law: This Agreement is interpreted and governed by English law and any disputes arising under it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.1. During the term of your Agreement with us and for a year after its termination, you and us agree to keep the commercial and financial parts of our Agreement strictly confidential. This will not prevent our sharing of information:
15.1.1. As required by law or under the rules of any recognised stock exchange or competent authority; or…
15.1.2. To your appointed representative or agent.
16.1. We respect your right to privacy. We process the personal data you provide to us or which we legally receive from another entity in connection with your Agreement with us. This includes collecting personal data about you, your employees, contactors, agents, clients, tenants or customers. We may also obtain information about you or your business from credit reference, regulatory, and fraud prevention agencies in order to assess your ability to pay for services provided to you. We process the personal data in accordance with the Privacy Notice, as amended from time to time, on our website https://greenolite.co.uk/privacy-policy/.
17.1. If you are dissatisfied with our service, you may contact us on 08006990977. We aim to resolve any complaint within 5 working days. If you require further assistance, we invite you to escalate the matter in accordance with our complaints process https://greenolite.co.uk/complaints/.
17.2. If you are a Microbusiness Customer you may contact the Citizens Advice Bureau which offers free, independent advice regarding to your rights.
17.3. If you have an active complaint after eight weeks, and you are not satisfied with the way we have handled your complaint, you can contact the Energy Ombudsman on https://greenolite.co.uk/ombudsman/.
Contract Start Date means the date we process your telephone or online application.
Cooling Off Period means a fourteen-day (14) period during which a contract can be cancelled at no cost.
Deemed Contract means a contract deemed to have been made under the Gas Act 1986 or the Electricity Act 1989.
Economy 7 Meter means an electricity meter where the peak and off-peak consumptions levels are recorded separately.
Network Operator means, in respect of each Premises, the owner or operator of the Network.
Premises means a premises at which supply of gas or electricity is taken wholly or mainly for a domestic purpose.
Related Meter means an electricity meter that is related to one or more electricity meters.
Security Deposit means a deposit of money that is used as security for the payment of charges.
Smart Meter means a meter that we can communicate with without coming to the Premises.
Staggered Tariff means a tariff where the prices will vary by a specific amount on a specific date which is not at our discretion.
Standing Charge means an amount that is charged daily.
Supply Start Date means the date when we start supplying to a Premises.
Tracker Tariff means a tariff where the prices will fluctuate automatically linked to stock exchange, index, or financial market rate.
Unit Rate means an amount that is charged in respect of each unit of gas or electricity consumed.
Welcome Pack means a statement of key terms of the Contract, including (but not limited to) tariff, prices, contract term, and termination rights.
2.1 These terms and conditions, together with any documents referred to (including the Welcome Pack), create a legally binding contract (“the Contract”) between you (our customer) and us (Greenolite Ltd).
2.2 By entering into the Contract, you agree to comply with these terms and conditions. Please read them carefully to understand your responsibilities.
2.3 Subject to clause 2.4, the Contract will be accepted by us if you have provided the required information to register you as a customer.
2.4 You agree that we may carry out a credit check at our discretion and, as a condition of the Contract, we may request a Security Deposit.
2.5 The Contract will start on the Contract Start Date.
2.6 We will send you the Welcome Pack on the Contract Start Date.
2.7 By entering into the Contract, you confirm that:
2.7.1 You are the owner, occupier, or otherwise responsible for the Premises (or will be on the date you want your supply to start).
2.7.2 You use the Premises wholly or mainly for domestic purposes.
2.7.3 The Premises is connected to mains electricity and/or gas (or connected through another supply). During the Contract, you remain responsible for ensuring the Premises stays connected to all relevant networks.
2.7.4 You are aged 18 or over (or 16 or over if the Premises is in Scotland).
2.8 If you stop using the Premises mainly for domestic purposes, you must notify us.
2.9 The Contract is based on the information you provided, which you confirm is accurate. If this changes significantly, you must inform us.
2.10 The standards we must meet in supplying gas and/or electricity, along with applicable compensation arrangements if we fail, are set out in the Standards of Performance Statement.
3.1 These terms and conditions apply where we supply energy to the Premises, but you do not have a formal supply contract with us.
3.2 You agree that even though no supply contract exists, you will pay us for the energy supplied under our Deemed Tariff. You are responsible for all charges until the Contract ends, and this obligation continues even after termination.
3.3 If there is a change of tenancy, you must inform us of:
The date you started taking supply at the property.
The electricity and/or gas meter readings at that time.
If you fail to provide this information, we may assume:
3.3.1 Your supply start date is the day after the previous customer’s termination date.
3.3.2 Your opening meter reading(s) match the final readings of the outgoing customer.
3.4 The Contract will end when you stop owning or occupying the Premises, provided you notify us at least two (2) working days in advance. If you do not inform us, the Contract will end on the earlier of:
3.4.1 The end of the second working day after you notify us.
3.4.2 The date a new owner/occupier begins taking supply at the Premises.
3.5 This Contract will also end if:
We stop supplying gas/electricity to you.
You switch to another supplier or enter a new contract with us.
3.6 Termination does not affect any rights, liabilities, or obligations that arose before or continue after the Contract ends.
3.7 If we start supplying you due to an Ofgem mandate, we will honor any credit balance from your previous supplier.
4.1 When you enter into the Contract with us, you agree to receive bills in either paper or electronic format. This preference will be confirmed in your Welcome Pack.
If you choose electronic billing, you must:
Provide a valid email address during registration.
Maintain access to this email throughout the Contract term.
If you:
Do not provide a valid email address, or
Later switch to paper bills,
we will apply a paper bill charge.
You are responsible for keeping your email address up to date. If we cannot contact you via the provided email, we may charge for each paper bill issued.
4.2 You may qualify for an additional discount if you manage your account exclusively online (e.g., submitting meter readings, updating details). This will also be confirmed in your Welcome Pack.
5.1 If you change your mind about entering into the Contract with us, you may cancel it during the Cooling Off Period. The end date of this period will be specified in your Welcome Pack.
5.2 To cancel:
5.2.1 Contact us and inform us of your decision to cancel.
5.3 This section does not override your right to terminate the Contract under Section 14.
5.4 If you cancel within the Cooling Off Period but your switch to another supplier is delayed:
We will charge you at your contract prices for 15 working days from the date of your cancellation notice.
After this period, your Contract will end, and we will supply you under a Deemed Contract.
5.5 If you cancel with your new supplier during their Cooling Off Period and wish to return to us:
We will reinstate your original contract terms for 16 working days from the new Supply Start Date.
6.1 Our responsibility to supply the Premises (and your responsibility to pay for the supply) begins on the Supply Start Date. From this date and for as long as we are the registered supplier, all gas and/or electricity that passes through your meter or which is supplied to the Premises will be treated as being supplied under the Contract, even if you have a contract with any other person.
6.2 Your Supply Start Date will usually be within five (5) working days from the day you enter into a supply contract with us, unless:
6.2.1 You have requested a later Supply Start Date;
6.2.2 You have told us you don’t want us to supply you;
6.2.3 We have difficulties taking over your supply from your current supplier, which could be because:
6.2.3.1 Your current supplier objects to you switching due to unmet termination conditions;
6.2.4 We haven’t received all required information to take over the supply, despite reasonable efforts;
6.2.5 You’re connected to a private gas or electricity network and:
6.2.5.1 A physical connection to the distribution network hasn’t been made;
6.2.5.2 Your meter hasn’t been changed as required by your current supplier;
6.2.6 Ofgem prevents us from taking over your supply;
6.2.7 There are any other circumstances beyond our control.
6.3 If you enter into a contract with us after 5pm on a working day, your Supply Start Date will be within five (5) working days from the next working day.
7.1 We may request a Security Deposit at any time. Failure to provide this may result in termination of your Contract under clause 14.
7.2 If you miss payments while we hold your Security Deposit:
We may use it to cover outstanding debts.
We reserve the right to request an additional deposit.
8.1 Your tariff and pricing details are provided in your Welcome Pack and displayed on your bill.
8.2 Charges are based on kilowatt hours (kWh) of gas/electricity supplied.
8.3 Prices include:
A Standing Charge (applies regardless of usage)
A Unit Charge (per time band)
These charges apply from the earlier of:
8.3.1 When a Deemed Contract begins, or
8.3.2 Your Supply Start Date
8.4 Additional reasonable charges may apply for:
Network Operator services
Debt recovery
Meter disconnection/reconnection/replacement
8.5 We may adjust prices to reflect changes in:
Sales taxes (e.g., VAT)
Government levies/duties
(Excludes taxes on our own income/profits)
8.6 For Economy 7 Meters:
Day/night rates follow Network Operator timings
Variable Unit Charges require an Economy 7 Meter
9.1 Fixed Term Contracts:
We won’t change prices/terms during your fixed term unless:
9.1.1 The change benefits you
9.1.2 You’re on a Tracker/Staggered Tariff
9.1.3 Your provided information was incomplete/incorrect
9.1.4 VAT rate changes require adjustment
9.1.5 We move you to another payment method due to debt
9.2 Variable Term Contracts:
We may change prices/terms by:
Publishing changes on our website
Giving 30 days’ notice for significant changes (including price increases)
Allowing you to switch tariffs/suppliers if you disagree
9.3 Switching Our Tariffs:
Changes won’t apply if your new tariff starts within 20 working days of change date.
9.4 Switching Suppliers:
Changes won’t apply if:
9.4.1 We receive transfer notice within 20 working days
9.4.2 You settle any debt within 30 working days of our objection
9.5 Price Change Implementation:
We’ll request a meter reading for change date. Estimates will be used if unavailable.
9.6 Mutual Agreement Changes:
In exceptional cases, we may propose changes in writing. Your written confirmation is required.
10.1 Bill Frequency:
Minimum monthly bills (may be more frequent)
Your Welcome Pack specifies frequency
10.2 Estimated Bills:
Used when:
Actual usage data unavailable
Based on property info/historical usage
You may submit meter readings to correct estimates
10.3 New Supply Estimates:
Applied if no reading provided at:
Supply Start Date, or
Deemed Contract start date
10.4 Supply Period Estimates:
Used when:
No pre-supply meter reading exists, or
Existing reading is unreliable
10.5 Meter Reading Evidence:
Your/our readings are binding unless:
Meter is faulty, or
Proven incorrect reading
10.6 12-Month Billing Limit:
We won’t bill for charges >12 months old (unless 10.7 applies)
10.7 Exceptions:
12-month limit doesn’t apply if you:
Prevent meter access multiple times, or
Have stolen energy
11.1 Payment Obligation
You must pay all undisputed charges for your energy supply, even if based on estimated usage.
11.2 Disputed Invoices
For direct debit payers: Notify us ≥3 working days before payment date to stop processing
Pay undisputed amounts while disputing
Settle remaining balance after resolution
11.3 Payment Methods
Default: Monthly direct debit
Alternative methods may incur administration charges
11.4 Direct Debit Setup
Initial amount based on estimated annual usage
Annual reviews (may be more frequent)
One-off payments don’t automatically adjust debit amount
11.5 Direct Debit Reviews
We adjust payments based on:
Historical usage
Current prices
Account balance (credit/debit)
We’ll notify you of any changes
11.6 Account Balances
Credits: Refunded after meter reading verification
Debts: Collected via direct debit
11.7 Payment Deadlines
Pay by:
Bill due date, or
Within 10 calendar days of bill date (if no due date)
Direct debit failures will trigger written instructions
11.8 Joint Responsibility
All named account holders are jointly liable for payments
11.9 Final Adjustments
Final direct debit may include outstanding balances
11.10 Payment Allocation
We may apply payments to:
Oldest debts first (regardless of your instructions)
Offset credits between gas/electricity accounts
Split payments across multiple properties
11.11 Balance Transfers
We may transfer credits/debits between your accounts with us
11.12 Debt Recovery Costs
You’re liable for reasonable costs including:
Home visits (£25)
Admin/contact attempts (£15)
Warrant applications (£75)
Trace services (£30)
Collection agency fees
11.13 Late Payment Charges
Interest: 8% above Bank of England base rate
Third-party collection costs
11.14 Payment Support
We offer:
Flexible repayment plans
Fuel Direct Scheme (if eligible)
11.15 Affordable Repayments
Plans consider:
Your financial circumstances
Third-party affordability assessments
11.16 Payment Plan Terms
Must maintain agreed payments
Can settle early without penalty
11.17 Switching Restrictions
Cannot switch suppliers during payment plans unless:
All outstanding balances are paid
12.1 We may disconnect your supply if:
12.1.1 There’s an emergency or legal requirement
12.1.2 There’s a safety risk to you/the public (you must stop using gas immediately)
12.1.3 It’s unreasonable to continue supply (with 7 days’ notice)
12.2 Dual Fuel Customers:
We won’t disconnect both gas and electricity unless clause 12.1 applies to both supplies.
13.1 Equipment Provision
We provide necessary metering equipment
All equipment remains our property
13.2 Access Requirements
You must allow access to us/our agents/Network Operators for:
13.2.1 Meter installation/repair/replacement
13.2.2 Reading/testing/inspection
13.2.3 Disconnection/reconnection
13.2.4 Emergency situations
13.2.5 Other licensed purposes
13.3 Obstruction Costs
You must remove access barriers and cover associated costs
13.4 Meter Tampering
Prohibited – you’ll bear repair/replacement costs
13.5 Faulty Meters
You must:
Report immediately if meter:
Runs backwards
Fails to record accurately
Has defects
Pay for estimated usage during fault period
13.6 Meter Testing
13.6.1 You pay if meter is accurate (±tolerance)
13.6.2 We pay if meter is faulty
13.7 Equipment Care
You must:
Keep equipment safe/undamaged
Not modify equipment
Report faults immediately
Cover repair costs unless we’re at fault
13.8 Customer-Side Responsibility
You maintain all pipes/wires/cables:
From meter outlet point
Including any energy losses
13.9 Additional Charges
We may charge for:
13.9.1 Meter repositioning/exchange requests*
13.9.2 Missed appointments (without 48hr notice)
*Exemptions: State pension age/disabled/chronically ill customers
13.10 Smart Meters
Existing smart meters may initially function as traditional meters
We’ll notify when smart functions are available
13.11 Smart Meter Installation
Appointment changes require >48hr notice
Missed appointments may incur charges
13.12 Smart Meter Functions
Once activated, we may use it to:
Take readings for billing
Monitor usage
Perform repairs/updates
Offer tailored tariffs
Disconnect supply (if clause 12 applies)
Detect faults/tampering
13.13 Smart Meter Failures
We’ll estimate usage if:
Meter stops recording
Readings unavailable
13.14 In-Home Displays
Shows usage costs only
Doesn’t display total contract charges
14.1 This Contract continues until it is ended in accordance with this clause 14. After this time, if you want to receive a further supply, you will need to enter into a new contract with us. If you or we end this Contract and we continue to be your registered supplier, you may move to a Deemed Contract.
14.2 If the Contract has a fixed term period and you terminate the contract before this period has expired, you may have to pay an early exit fee.
14.2.1 If your Contract has a fixed term period and the fixed term period is ending, we will send you a statement of renewal terms between forty-nine (49) and forty-two (42) days before the fixed term period is due to end which will include information about your new prices and options to switch to one of our other tariffs or switch supplier.
14.3 You may initiate (but not complete) a switch to a new supplier prior to receiving the statement of renewal term without incurring an early exit fee. You may complete a switch to another supplier no sooner than forty-nine (49) days before the end of the fixed term without incurring an early exit fee.
14.4 If you do not switch to one of our other tariffs or switch supplier, you will automatically be transferred to our cheapest Standard (Variable) Tariff.
14.5 If you do decide to switch supplier, we will let you stay on your current tariff:
14.5.1 If within twenty (20) working days (but not including) from the end of the fixed term period, we receive notice from another supplier that they will begin supplying the Premises within a reasonable time.
14.5.2 if we object to you leaving due to debt but you settle your account within thirty (30) working days of this objection, and we have received the required notice as detailed above.
14.6 If the Contract has a fixed term period and you do decide to switch to one of our other tariffs between no more than forty-nine (49) days before the end date and twenty (20) working days (but not including) from the end of the fixed term period, you will be subject to the terms and conditions of the existing tariff until the new tariff comes into effect.
14.7 Our Standard (Variable) Tariff will continue until we end it. If we do decide not to continue with a Standard (Variable) Tariff, we will write to you between forty-two (42) and forty-nine (49) days before the end date to tell you that we will arrange for you to be automatically transferred on the end date to the cheapest Standard (Variable) Tariff we offer. We will include the prices for that tariff when we write to you and provide a comparison of the terms and conditions. If the cheapest Standard (Variable) Tariff or the terms and conditions are unacceptable to you, you can switch to one of our other tariffs or switch supplier.
14.8 If you decide to switch to one of our other tariffs, we will let you stay on your original Standard (Variable) Tariff until your move to the new Standard (Variable) Tariff is completed, which in any case must be completed within twenty (20) working days (but not including) from the end date.
14.9 If you decide to switch supplier, we will let you stay on your original Standard (Variable) Tariff:
14.9.1 If within twenty (20) working days of (but not including) from the end date, we receive notice from another supplier that they will begin supplying the Premises within a reasonable time.
14.9.2 if we object to you leaving due to debt but you settle your account within thirty (30) working days of this objection, and we have received the required notice as detailed above.
14.10 Following the end of the fixed term, you may terminate this Contract at any time by giving us twenty-eight (28) days written notice provided that:
14.10.1 You have paid us all sums you owe to us;
14.10.2 on the final day of the notice period your supply is switched to an alternative supplier or is disconnected/de-energised. If your supply has not been switched to another supplier and the meter is still connected/energised you will be moved to a Deemed Contract.
14.11 We may object to you switching to another supplier where:
14.11.1 you have any sums outstanding to us;
14.11.2 your new supplier has contacted us and it is agreed the application was made by mistake or without your proper consent;
14.11.3 there is a Related Meter at the Premises and the new supplier has not applied to switch all of the Related Meters on the same Supply Start Date;
14.11.4 you have asked us to.
14.12 If you are moving, or for any other reason will no longer be responsible for the Premises, you must:
14.12.1 notify us at least two (2) days beforehand in writing;
14.12.2 provide us with your new address (if applicable);
14.12.3 provide a final meter reading so we can accurately produce your final bill.
14.13 Provided that you have complied with clause 14.12 the Contract will end on the date that you move out of the Premises.
14.14 If you fail to give us the correct notice and information in clause 14.12.3, the Contract will continue and you will remain responsible under it until the earlier of either:
14.14.1 two (2) days after you tell us that you have moved;
14.14.2 when we are contacted by the person now responsible for the Premises.
14.15 We can end the Contract in any circumstances by giving you thirty (30) days’ notice. If during this period you have not switched to an alternative supplier and your meter remains connected/energised you will be moved to a Deemed Contract.
14.16 The Contract may be terminated immediately in the following circumstances:
14.16.1 you commit a serious breach of the Contract (e.g. meter tampering);
14.16.2 fail to keep to an agreed repayment plan;
14.16.3 refuse to pay a Security Deposit when requested;
14.16.4 you no longer own, rent or use the Premises;
14.16.5 refuse to enter into a repayment plan;
14.16.6 refuse to use the Fuel Direct Scheme when you are eligible;
14.16.7 you have any form of bankruptcy or insolvency proceedings brought against you;
14.16.8 we no longer hold the relevant supply licences;
14.16.9 there is a risk of danger to you or others if we continue the supply;
14.16.10 Ofgem has told another supplier to supply you;
14.16.11 the Premises are or are to become Green Deal Premises or we reasonably expect that the Premises will or will continue to be Green Deal Premises at the time we expect to begin supplying electricity to the Premises;
14.16.12 circumstances beyond our reasonable control mean we are not able to carry out our duties under the Contract (for example, anything any other supplier, Network Operator, or other person does or fails to do);
14.16.13 could have chosen to pay by direct debit but fail to use that payment method and have not agreed another payment method with us. We have this right even if you do not have a debt on your account.
14.17 We will send you your final bill within six (6) weeks of the Contract end date. Where further information becomes available to correct an error in your final bill, we will send you a corrected final bill.
14.18 Ending your contract will not affect any rights and responsibilities you or we had before the Contract ended, or which are due to come into force under that contract or to continue after the date it ended.
We respect your privacy and are committed to providing you with a clear understanding of how we use your data. To find out about the ways in which we protect and use your data, please visit our Privacy Notice.
16.1 We cannot guarantee an uninterrupted supply. If we cannot supply you for some reason beyond our reasonable control, you will not be able to claim that we are in breach of the Contract or a Deemed Contract.
16.2 Whether by reason of any negligence or the negligence of any of our or the Network Operator’s employees or agents, any non-fraudulent misrepresentation, any breach of the Contract or any express or implied warranty, condition or other term or breach of statutory duty or otherwise, neither we nor the Network Operator will be liable to you for:
16.2.1 any indirect or consequential loss, damage, cost, expense, or claim including loss of profit, revenue or use, damage to reputation, loss of business opportunities, or anticipated revenues;
16.2.2 damage that is beyond our reasonable control;
16.2.3 any loss you suffer as a result of your responsibilities to any other person (however this is caused).
16.3 Our and the Network Operator’s total liability (including interest and legal and other costs) to you relating to all claims arising under or in connection with the supply or the Deemed Contract (whether by reason of any negligence by us or the Network Operator or any of our or the Network Operator’s employees or agents, any non-fraudulent misrepresentation, any breach of contract or an express or implied warranty, condition or other term, breach of statutory duty or otherwise) will not in any event exceed £500 (five hundred pounds).
16.4 Nothing in the Contract or Deemed Contract limits or excludes our liability for death or personal injury caused by our negligence.
17.1 If a court finds that part of the Contract or Deemed Contract is not valid, the rest of the Contract or Deemed Contract will not be affected.
17.2 If, at any time, we do not enforce any part of the Contract or Deemed Contract, it will not stop us from doing so in the future.
17.3 We may assign, sub-contract, or transfer all or any part of the Contract or Deemed Contract to another supplier without notice to you.
17.4 Your rights and duties under the Contract apply only to you and cannot be transferred to any other person without our written permission.
17.5 You and we do not intend that any part of the Contract or Deemed Contract should be enforceable by any person who is not a party to it and agree to exclude the provisions of the Contract (Rights of Third Parties) Act 1999.
17.6 Your statutory rights under the law are not affected by the Contract.
17.7 The Contract is made under the laws of England and Wales for supply in England and Wales, and by the laws of Scotland for supply in Scotland.
18.1 If you have concerns, we would like to help. To contact our Customer Care Team (9am to 5:30pm, Monday to Friday), call 08006990977 or email info@greenolite.co.uk.
If you are still unhappy, you can escalate your complaint further to our Compliance Team by emailing info@greenolite.co.uk.
If you’re not satisfied with our response, you can contact the Ombudsman Services: Energy on 0330 440 1624 (9am to 5pm, Monday to Friday) or visit ombudsman-services.org/energy for a free and independent review.
If the Ombudsman finds we have not acted correctly, they may recommend:
18.1.1 An apology or explanation;
18.1.2 Compensation; or
18.1.3 Any other relevant action.
18.2 You can get free, independent advice on energy-related matters, including:
Finding a better deal,
Making a complaint,
Advice on electricity/gas supply quality,
Help if you’re struggling to pay bills.
Visit citizensadvice.org.uk/energy or call the Citizens Advice Consumer Service on 03454 04 05 06.
Our Contact Details:
Email: info@greenolite.co.uk
Phone: 08006990977
Website: https://greenolite.co.uk/
Address: 104 Howard Road, Mansfield, England, NG19 6AY
1.1. These Terms and Conditions apply to business customers (including Microbusiness Customers). They should be read alongside your Contract, which together form the Agreement between us.
1.2. The Agreement is between Greenolite Limited (referred to as “we,” “us,” or “our”) and you, where you have agreed to enter into an Agreement for the supply of gas, electricity, or both to Non-Domestic Premises.
1.3. Any reference to the word ‘Property’ means Non-Domestic Property which is not or will not become Green Deal Premises during the Contract.
1.4. The word ‘Energy’ refers to electricity or gas that we supply to your Property under these Terms and Conditions. These Terms apply separately to each account under which we supply Energy.
1.5. Please read them carefully to understand our mutual obligations. In case of any inconsistency, these Terms and Conditions will take priority over any other document unless otherwise agreed.
1.6. These Terms apply to:
Fixed Price Energy Plans
Standard Variable Rate Contracts
Deemed Contracts
Flexi Price Energy Plans (unless specified otherwise in the Contract).
1.7. We may update these Terms from time to time and will give reasonable notice of major changes.
Actual Meter Readings – A meter reading taken at the Property by us, our agent, remotely, or by you.
Advanced Meter – A meter that measures consumption in multiple time periods and can be accessed remotely.
Advance Payment – A payment equal to 1, 2, or 3 months’ estimated billing.
Available Capacity – The maximum Energy the Network Operator must supply.
Agreed Capacity Charge – A charge for reserved Energy capacity (in pence/kVA/day).
Bill – An invoice or statement detailing what you owe.
Capacity Excess Charge – A charge if Agreed Capacity is exceeded (in pence/kVA/day).
Charges – The amount you owe us, including fees.
Commencement Date – The date we confirm acceptance of the Agreement in writing.
Connection Point – Where Energy flows between the Network and your Metering.
Contract – The supply contract between us and you.
Current Transformer Meter – A meter using a current transformer to measure electricity.
Deemed Contract – A contract formed when you take Energy without a formal agreement.
Director – As defined in the Companies Act 2006.
Due Date – The deadline for paying Charges.
End Date – The last day of the Fixed Term.
Fixed Term – The agreed period for fixed/flexed pricing.
Green Deal Premises – As defined in electricity supply licence conditions.
Half-Hourly Meter – A meter recording consumption in half-hourly periods.
Industry Codes – Codes and agreements under our Supply Licence.
Large Gas Meter – A meter with a flow rate exceeding 11 m³/hour.
Leaving Notice – A notice from you when changing Property ownership/occupancy.
Metering – Equipment measuring Energy consumption.
Microbusiness Customer – A business meeting any of these criteria:
Fewer than 10 employees & turnover ≤ €2M.
Uses ≤100,000 kWh electricity/year.
Uses ≤293,000 kWh gas/year.
Network – The electricity/gas distribution network.
Network Operator – The owner/operator of the Network.
Non-Domestic Property – Premises used mainly for business.
Ofgem – The Office of Gas and Electricity Markets.
Outstanding Charges – Unpaid Charges after the Due Date.
Property – Land/building supplied with Energy for business use.
Reactive Power Charge – A charge for powering industrial equipment (in pence/kVArh).
Related Metering Points – Multiple meters at the same Property.
Relevant Metering – Required meters (e.g., Smart, Advanced, Half-Hourly).
Responsible Supplier – The supplier registered for your Connection Point.
Shipperless Property – A property with no registered shipper but consuming gas.
Smart Meter – A meter compliant with Smart Metering Technical Specifications.
Standard Variable Rate Contract – A contract with variable prices (see Greenolite).
Supplier of Last Resort Direction – When Ofgem appoints a new supplier.
Supply Licence – Our gas/electricity supply licence.
Supply Start Date – The intended Energy supply start date.
Supply Transfer – Switching responsibility from one supplier to another.
Termination Fee – A fee for early termination (see Clause 10.3).
Unregistered Property – A property never registered but consuming gas.
3.1. If you take Energy without a formal agreement, a Deemed Contract is created.
3.2. It starts when we begin supplying Energy or when you start taking it.
3.3. If Ofgem appoints us, we’ll honour owed credit as committed.
3.4. For Deemed Contracts:
Some clauses in Sections 4, 5, 7, 8, 9, 10, 11, and 12 are excluded.
Sections 13-17 apply fully.
3.5. Charges apply at Deemed Contract rates (see Greenolite).
3.6. A Deemed Contract ends when:
You enter a new Agreement.
Supply transfers to another supplier.
You give a Leaving Notice.
Energy is permanently disconnected.
Ofgem appoints a new supplier.
3.7. No Termination Fee applies for Deemed Contracts.
4.1. The Agreement starts on the Commencement Date and continues until termination.
4.2. We may vary Charges if:
Supply point details change.
Actual consumption differs significantly from estimates.
4.3. We supply Energy via the Network Operator, who maintains the Network.
4.4. We aim to complete Supply Transfers in 5 working days, unless delayed by:
Your requested later start date.
Objections from the current supplier.
Missing information.
Exempt distribution systems.
Unforeseen circumstances.
4.5. If supply isn’t transferred within 30 days, we may revise the Agreement.
4.6. We’ll pass on compensation for supply interruptions.
4.7. We report suspected theft and take action.
5.1. Pay all Charges, including additional fees.
5.2. Energy taken from us is treated as supplied under this Agreement.
5.3. You own Energy at the Connection Point and are responsible for losses.
5.4. You warrant that:
You own/occupy the Property.
The Property is connected to the Network.
All provided information is accurate.
You have landlord permission for Metering.
You maintain pipes, wires, and equipment safely.
You assist us in meeting legal obligations.
Properties are Non-Domestic.
You report gas leaks (0800 111 999) or electrical emergencies (105).
5.5. Maintain Network connection agreements.
5.6. Terminate your current supplier’s contract.
5.7. Notify us of Property ownership changes.
5.8. Inform us 30 days before:
Changes affecting Energy use.
Installing electricity generators.
Voltage changes.
Adjustments to minimum Energy needs.
5.9. We may contact you using provided details.
5.10. We may obtain information from your previous supplier.
5.11. Notify us if you become/stop being a Microbusiness Customer.
5.12. Inform us if a Property stops being Non-Domestic.
6.1. We may install Metering; you must allow access.
6.2. We or a third party own the Metering; you can’t object to replacement.
6.3. Provide safe access for Metering maintenance.
6.4. Protect Metering from loss/damage (you pay for repairs if negligent).
6.5. You cover costs if you request Metering changes.
6.6. £100 fee for cancelling appointments with <72 hours’ notice.
6.7. Submit monthly meter readings (we may verify).
6.8. For Half-Hourly Meters, contract a meter operator agent.
6.9. We estimate usage if readings are unavailable/inaccurate.
6.10. Request meter tests (you pay if within accuracy limits).
6.11. We may change Metering to comply with regulations.
6.12. If access is denied unreasonably, we may charge costs or terminate.
7.1. Charges include Energy prices + taxes/levies.
7.2. Third-party charges (e.g., Agreed Capacity, Reactive Power) apply.
7.3. Fixed third-party charges stay unchanged unless:
New charges are introduced.
Calculation methods change.
Your charging band changes.
7.4. Additional fees apply for third-party meter migrations.
8.1. Payment method is stated in the Contract.
8.2. Bills are issued monthly or as agreed.
8.3. Pay estimated Charges by the Due Date.
8.4. E-billing is default; £3 fee for paper Bills.
8.5. Keep e-billing details secure.
8.6. Direct debit setup within 10 days (failure = admin fee).
8.7. Fixed direct debit: First payment ~10th of the month.
8.8. Variable direct debit: Paid 7-10 days after billing.
8.9. BACS/CHAPS/card payments must be correctly referenced.
8.10. Ensure sufficient funds; notify us if cancelling direct debit.
8.11. Late payment consequences:
8% + BoE base rate interest.
Admin fees.
Demand for full payment.
Payment method changes.
Advance Payment requirement.
Performance bond (3 months’ estimated supply).
Deposit against future exposure.
Credit agency reporting.
8.12. Directors guarantee Outstanding Charges.
8.13. Dispute Charges by submitting meter readings + evidence.
8.14. Contact us if struggling to pay.
8.15. Debt recovery costs apply for non-payment.
8.16. Refunds offset against owed amounts.
8.17. Credits deducted from future bills or held on account.
8.18. For Microbusiness Customers, we can only claim 12 months’ back-billing, unless:
You obstruct access.
Energy theft occurs.
Ofgem specifies otherwise.
8.19. We may request an Advance Payment if credit reports are unsatisfactory.
8.20. Advance Payments reconciled in the final month.
9.1. Renewals start a new Agreement.
9.2. Non-renewal moves you to a Standard Variable Rate Contract.
9.3. Termination on End Date requires:
No Outstanding Charges.
Supply Transfer completion.
Or disconnection.
9.4. Early termination may incur a Termination Fee.
9.5. Renewal notice sent ~60 days before End Date.
9.6. Give 30 days’ Leaving Notice before ownership changes.
9.7. We may terminate if:
Legal orders restrict supply.
You don’t pay within 10 days of notice.
Material breach (unremedied in 2 days).
Insolvency proceedings.
Unlawful compliance.
Landlord consent issues.
Supply Transfer fails in 30 days.
No Advance Payment.
Access denied.
Shipperless/Unregistered Property.
Licence breach.
Metering unsupported.
Licence revoked.
Property becomes Green Deal Premises.
9.8. We’ll notify termination dates.
9.9. Final Bill issued post-termination.
9.10. Termination doesn’t affect prior rights.
9.11. Surviving clauses remain enforceable.
10.1. Payable for:
Wrongful termination by you.
Material breach.
No Leaving Notice.
Early Supply Transfer attempt.
10.3. Calculated as:
If supply hasn’t started:T = CH
If supply has started:T = CH × (ED – TD) / (ED – CD)
11.1. We may object to Supply Transfers if:
You owe Outstanding Charges.
Material breach (unremedied).
11.3. We’ll notify objections within 1 working day.
11.4. Contact us if transfers are erroneous.
12.1. We’ll give notice before disconnection.
12.2. We may disconnect if:
Charges unpaid.
Material breach.
Energy theft suspected.
Metering interference.
Safety/legal compliance.
Post-termination if still Responsible Supplier.
12.3. Multi-stage disconnection process (site visits, warnings).
12.4. Allow access for disconnection (remote if possible).
12.5. You cover disconnection/reconnection costs if at fault.
13.1. Our liability is limited to these Terms.
13.2. Not responsible for Energy quality or third-party supply issues.
13.3. No liability for indirect losses (e.g., business interruption).
13.4. Not liable for your obligations to third parties.
13.5. Total liability capped at £1,000 per incident (or annual Charges, whichever lower). Excludes fraud/death/injury.
13.6. Enforceable clauses stand if others are invalid.
14.1. Notices: In writing, sent to registered address/email.
14.2. Assignability: We may transfer rights/responsibilities.
14.3. Transfer: You cannot transfer rights without consent.
14.4. Change of Law: We may suspend supply due to legal changes.
14.5. Severability: Invalid clauses don’t void the Agreement.
14.6. Force Majeure: No liability for uncontrollable events (except payment).
14.7. Waiver: Delayed enforcement ≠ waived rights.
14.8. Third-Party Rights: No third-party enforceability.
14.9. Entire Agreement: These Terms + Contract = full agreement.
14.10. Governing Law: English law, exclusive jurisdiction in England/Wales.
15.1. Keep commercial/financial terms confidential for 1 year post-termination. Exceptions:
Legal/regulatory requirements.
Sharing with authorized agents.
16.1. We process data per our Privacy Policy.
17.1. Contact us at 08006990977 or info@greenolite.co.uk.
17.2. Microbusiness Customers: Free advice via Citizens Advice.
17.3. Escalate unresolved complaints to the Energy Ombudsman.
1.1. These Terms and Conditions are for business customers (which includes Microbusiness Customers). They should be read alongside your Contract, which together make up the “Agreement” between us.
1.2. The Agreement is between us, (Greenolite Limited) and you, where you have decided to enter into an Agreement for the supply of gas, electricity or both to Non-Domestic Premises.
1.3. Please note that any reference to the word ‘Property’ means Non-Domestic Property which are not or are not to become Green Deal Premises during the Contract.
1.4. Please note that references to the word ‘Energy’ means electricity or gas which we have agreed to supply to your Property, subject to these Terms and Conditions. These Terms and Conditions apply separately in respect of each account under which we supply you with Energy.
1.5. Please read them carefully so that you are fully aware and understand our mutual obligations and responsibilities. In the event of inconsistency with any other document, these Terms and Conditions will prevail over any other document between us including, your Contract unless otherwise agreed with you.
1.6. These Terms and Conditions apply to all Contracts unless specified otherwise in the Contract.
1.7. We may amend and update these Terms and Conditions from time to time. We will try to give you reasonable notice of any major changes.
Actual Meter Readings means a meter reading taken at the Property by us or an appointed agent, a meter reading taken remotely, or a meter reading taken by you read from your Metering.
Advanced Meter means type of Metering that measures consumption data in multiple time periods and such data can be accessed by us remotely.
Advance Payment means a sum of money equal to one, two, or 3 months’ billing based on your estimated annual consumption.
Available Capacity means the total agreed maximum amount of Energy that the local Network Operator is required to make available in relation to your supply, as set out in any contract between you and the Network Operator.
Agreed Capacity Charge means a charge for the amount of Energy that is reserved for your Metering to be used at any time expressed in pence per kilovolt ampere (kVA) per day, which is agreed between you and the Network Operator and passed through by us from the Network Operator.
Bill means an invoice or statement that informs you of the amount of money owed to us by you, including any detailed breakdown of our Charges.
Capacity Excess Charge means a charge for instances when the Agreed Capacity has been exceeded. Expressed in pence per kilovolt ampere (kVA) per day, which is set by the Network Operator and passed through by us from the Network Operator.
Charges means the amount of money you owe us, including any fees you may incur, payable by you to us in accordance with your Agreement with us.
Commencement Date means the date we confirm acceptance of our Agreement in writing.
Connection Point means, in respect of each Property, the point(s) at which the Energy flows between the Network and your Metering, pipes or wires.
Contract means the supply contract between us and you that forms part of your Agreement with us or Deemed Contract.
Current Transformer Meter means type of Metering which uses a current transformer as part of the mechanism for measuring the electricity current.
Deemed Contract means a contract between you and us to supply Energy to the Property under these Terms and Conditions, without entering into a formal agreement with us for those services.
Director means a director as defined in the Companies Act 2006.
Due Date means the date by when we must receive the payment of Charges due from you, as specified in your in your Contract, in your Bill, or any other statement setting out amounts which you owe us.
End Date means the last date of the Fixed Term.
Fixed Term means the length of time during which your prices are fixed or flexed (as the case may be) as agreed between you and us and specified on your Contract.
Green Deal Premises means premises as defined in Condition 19C of the Standard Conditions of Electricity Supply Licence.
Guarantor means a Director of the company which has entered into an Agreement with us.
Half-Hourly Meter means type of Metering that measures consumption data in multiple periods and is able to provide such data in half-hourly periods.
Industry Codes means the codes and agreements referred to in our Supply Licence.
Large Gas Meter means type of Metering that is designed to operate with a maximum flow rate of greater than 11 cubic metres per hour.
Leaving Notice means a notice from you to us informing us of change of Property owner or occupier. The notice must include the following details:
a) The date you are leaving the Property;
b) Your new contact details; and
c) If you are the occupier of the property, the details of the Property owner.
Metering means, for each connection point, the appropriate metering (and related equipment) used for measuring Energy consumption at the connection point and for the collection and transmission of such data.
Microbusiness Customer means a non-domestic customer who meets one of the following criteria:
d) Employs fewer that ten (10) employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2million; or
e) uses no more than 100,000 kWh of electricity a year; or
f) uses no more than 293,000 kWh of gas a year.
Network means, as the case may be, either the electricity distribution network or the gas distribution network, through which you receive the supply of Energy.
Network Operator means, in respect of each property, the owner or operator of the Network.
Non-Domestic Property means Non-Domestic Premises as defined in Condition 6 of the Standard Conditions of Gas and Electricity Supply Licence.
Ofgem means the Office of Gas and Electricity Markets, an industry regulator set up by Parliament to protect the interests of energy customers.
Outstanding Charges means the amount of any Charges which are due to us from you, and which remain unpaid after the Due Date.
Property means any part of any land, building or structure that you wish to be supplied under your Agreement with us and at which the supply of Energy is used wholly or mainly for business purposes.
Reactive Power Charge means a charge for the electricity used to power up certain industrial and commercial equipment before working electricity is used to operate it, such as equipment that generates a magnetic field before full operation, expressed in pence per kilovolt ampere reactive hours (kVArh). It is calculated by the Network Operator and passed through by us from the Network Operator.
Related Metering Points means two or more metering points that supply the same customer and are located at the same (or any part of the same) Property.
Relevant Metering means type of Metering that we are required by our Supply Licence or Industry Codes to install and operate at your Property, and which includes Smart Meters, Advanced Meters, Current Transformer Meters, Half-Hourly Meters or Large Gas Meters.
Responsible Supplier means, for each Property, the supplier registered under the Industry Codes as responsible for the supply of Energy to the Connection Point(s) at that Property.
Shipperless Property means a property that has no current registered shipper but previously had one, and for which it has been established that gas is being consumed through Metering.
Smart Meter means type of Metering that complies with the Smart Metering Equipment Technical Specification Version 2 or later and enables us to access the information held of the smart meter remotely.
Supplier of Last Resort Direction means when Ofgem appoints another supplier to take over responsibility for our customers.
Supply Licence means either, as the case may be, our electricity supply licence held under section 6 of the Electricity Act 1989 or our gas supply licence held under section 7A of the Gas Act 1986.
Supply Start Date means the date we aim to start your supply of Energy to the Property under your Agreement with us.
Supply Transfer means, in relation to any Property at which a supplier is supplying Energy (gas and/or electricity), the transfer of responsibility for that supply (gas and/or electricity) from one supplier to another.
Termination Fee means a payment by you where your Agreement with us is terminated before the end of the Fixed Term and this payment is calculated in accordance with clause 10.3.
Unregistered Property means a property that has never been registered by a shipper but where there is Metering fitted and it has been established that gas is being consumed through Metering.
3.1. If you have become responsible for the Property where we currently supply Energy to you or otherwise you have become legally responsible for the Metering at the Property supplied by us, you will have a Deemed Contract with us.
3.2. A Deemed Contract comes into force on either:
3.2.1. The date we began to supply you with Energy;
3.2.2. The date you began to take supply of Energy from us.
3.3. When a Deemed Contract arises because Ofgem tells us to begin to supply you with Energy, we will protect the amount of credit owed to you by your previous supplier to the extent we had made such commitment to Ofgem prior to our appointment as your new supplier.
3.4. If you have a Deemed Contract with us these Terms of Conditions should be read as follows:
3.4.1. The following obligations in section 4 apply: 4.4 and 4.7;
3.4.2. All obligations in section 5 apply except: 5.6 and 5.11;
3.4.3. All obligations in section 6 apply;
3.4.4. The following obligations in section 7 apply: 7.1, 7.2 and 7.6
3.4.5. All obligations in section 8 apply except: 8.1, 8.11.4, 8.11.6, 8.11.7, 8.18, 8.20, 8.21;
3.4.6. All obligations in sections 9, 10 and 11 are excluded;
3.4.7. All obligations in section 12 apply except 12.2.7;
3.4.8. All obligation in sections 13, 14, 15 and 16 apply.
3.5. We will charge you for the supply of Energy at our Deemed Contract prices. Our Deemed Contract prices are available on our website https://greenolite.co.uk/.
3.6. Your Deemed Contract with us will end:
3.6.1. When you enter into an Agreement with us;
3.6.2. Following completion of a Supply Transfer to another supplier. Your Deemed Contract with us will end on the Supply Start Date with your new supplier;
3.6.3. When you give us a Leaving Notice that you no longer will be responsible for the Property or the Metering at the Property, we supply Energy to, prior the date when you stop being responsible for that Property or Metering;
3.6.4. When we permanently disconnect the supply of Energy to your Property;
3.6.5. When Ofgem makes a Supplier of Last Resort Direction.
3.7. For the avoidance of doubt, if you have a Deemed Contract we will not charge you a Termination Fee should you wish to complete a Supply Transfer to another supplier.
4.1. Your Agreement starts on the Commencement Date and will continue until either the End Date or the date your Agreement is terminated in accordance with clause 6.12 or section 9.
4.2. When you enter into a Contract with us we will confirm the initial prices of Energy. These form part of your Contract. We may change these prices from time to time, including (but be not limited to):
4.2.1. If a supply point is added, replaced, re-energised, re-connected, or its voltage, measurement class or profile class is amended;
4.2.2. If your actual consumption is greater than the estimated annual consumption of electricity/annual quantity of gas according to the amount stated on your Contract or held by the Industry, we reserve the right to vary the prices of energy for the increased amount. If your estimated annual consumption of electricity/annual quantity of gas is less than the amount as stated in your Contract or held by the Industry, we reserve the right to pass on to you any losses we incur in the course of a year on commodity prices as a result of your underconsumption.
4.3. During the term of your Agreement with us we will supply Energy to you in accordance with these Terms and Conditions. We will supply Energy via the relevant Network Operator who will deliver the Energy to each Connection Point on our behalf. The Network Operator is responsible for maintaining the network and the connection of each Property to the network and may disconnect the supply of Energy where it is in accordance with its legal rights to do so.
4.4. We will take reasonable steps to complete a Supply Transfer in five (5) working days from the Commencement Date unless:
4.4.1. You have requested that the Supply Start Date is a later date;
4.4.2. You notify us that you do not wish for the Supply Transfer to take place;
4.4.3. The supplier who is the current Responsible Supplier raises an objection to the Supply Transfer in accordance with their terms and conditions;
4.4.4. We do not have all the information requested from you to complete the Supply Transfer, despite our reasonable efforts to obtain such information;
4.4.5. Your Property is part of an exempt distribution system;
4.4.6. Other circumstances beyond our reasonable control;
4.4.7. The Commencement Date is after 5pm on a working day, in which case we will take reasonable steps to complete a Supply Transfer in five (5) working days from the next working day after the Commencement Date.
4.5. If on the day after the Supply Start Date, the Property is still being supplied by another supplier, we may agree another Supply Start Date with you. If another Supply Start Date is agreed, your Commencement Date and End Date will remain as per your Agreement with us.
4.6. In the event that the supply of Energy to your Property is temporarily interrupted we will pass on any relevant compensation payments we receive from your Network Operator as a result of such temporary supply interruption.
4.7. We will report cases of suspected or actual theft to a central theft risk assessment service. We will refer individual cases to regional revenue protection services, who will carry out site visits and take any appropriate action.
5.1. You agree to carry out your responsibilities under this Agreement, including to take the Energy supplied to you by us and to pay any of the Charges due. This includes any additional Charges which may become due at any point during the term of our Agreement.
5.2. You agree that, so long as we are the Responsible Supplier, Energy supplied to your Property will be treated as having been supplied under our Agreement, even if you have a contract for the supply of Energy to your Property with any other person.
5.3. Ownership of the Energy will transfer to you at the Connection Point, where responsibility for the Energy will become your responsibility. Therefore, you will be responsible for Energy losses which are incurred on your side of the Connection Point.
5.4. You represent and warrant:
5.4.1. You are the owner or occupier of the Property (or will be on the agreed Supply Start Date);
5.4.2. The Property is and remains connected to the Network Operator’s network at the relevant Connection Point;
5.4.3. All of the information provided by you (or on your behalf) in relation to the Contract is accurate and complete, and not misleading;
5.4.4. You have or will obtain authorisation from your landlord to install Metering and associated equipment relating to the Property;
5.4.5. Maintain all pipes, equipment, wires, meters, and cables, as well as any other fittings belonging to you and used in conjunction with the supply on your side of the Metering (which starts at the Connection Point) in good working order and safe condition in compliance with the law at all times;
5.4.6. Provide us with assistance and information that we reasonably require to enable us to comply with our obligations under your Agreement with us, our Supply Licence, and the Industry Codes.
5.4.7. Any and all Properties to which Energy is supplied under your Agreement with us are Non-Domestic Properties;
5.4.8. You will contact the National Gas Service Emergency Line immediately if you believe or suspect that there is or may be an escape of gas, by calling 0800 111 999 and allow the access necessary for the emergency services to be provided. In the case of an electricityal emergency, you will dial 105.
5.4.9. You will inform us after any such emergencies and cooperate with any further steps required by us.
5.5. You agree to maintain and comply with all necessary agreements and consents for connection to the Network Operator’s network at the relevant Connection Point.
5.6. You are responsible for terminating your agreement with your current supplier and ensuring that they have no cause to object to a Supply Transfer to us under your agreement with them.
5.7. When you are the occupier of the Property, you agree to provide us with the name, address, and telephone number of the owner of the Property at the start of your Agreement with us. If there are any changes to the Property owner, you agree to notify us of the changes in writing at least thirty (30) days prior the changes are due to be made or as soon as you become aware of them.
5.8. You agree to notify us in writing at least thirty (30) days prior the occurrence of the following events:
5.8.1. you make changes to the Property that are likely to alter the amount of Energy consumed or the time of day it is consumed;
5.8.2. if the Contract is for the supply of electricity, you install electricity generating equipment at the Property;
5.8.3. if the Contract is for the supply of electricity, you change the voltage at which you take the electricity supplied;
5.8.4. you make or anticipate any changes to the estimated minimum amounts of Energy you will require.
5.9. You agree to our contacting you in relation to your Agreement with us using any contact details provided to us by you.
5.10. You acknowledge that as part of the provision of Energy to your Property, we may require information from your previous supplier. We may obtain from your previous supplier (or other relevant parties) any information which we reasonably require in the course of supplying Energy to the Property.
5.11. You must inform us immediately if at any point during the term of your Agreement with us you either become or stop being a Microbusiness Customer. We will not change the tariff you pay for the Energy supplied or the Terms of Conditions for the remainder of the term of your Agreement, however, you may be subject to additional taxes, duties or levies.
5.12. You must inform us immediately if at any point during the term of your Agreement with us if any Property we supply Energy to under your Agreement with us stops being a Non-Domestic Property. We will not change the tariff you pay for Energy supplied to any such Property or the Terms and Conditions in respect of any such Property for the remainder of the term of your Agreement with us, however, you may be subject to different taxes, duties or levies. We will arrange a Supply Transfer of any such Property to another supplier from termination.
6.1. We may arrange for Metering to be installed, as necessary, for the Property supplied with Energy under your Agreement with us. Where relevant, you confirm that you are legally able to and have permission to allow us or agents working on our behalf into the Property and you will give us full access to the Metering whenever we require access (including agreeing to our gaining remote access).
6.2. Where we install the Metering, it will either belong to us or to a third-party with which we have a contractual relationship. You will not own the Metering and will not be able to object to its replacement with alternative Metering or the transfer of ownership of the Metering if replacement takes place.
6.3. You agree to, at all reasonable times, allow your Network Operator or us (including relevant employees, representatives, agents, and subcontractors) to have safe, full, and free access to the Property and Metering, including any equipment, wires, cables, and other fittings used in connection of the supply of Energy to your Property under your Agreement with us in order to install, read, maintain, inspect, remove or replace the Metering or any associated equipment. If there are any obstructions that prevent us (or any of our agents or contractors) from gaining access to your Property and Metering, you are responsible for removing the obstruction and for the cost of doing so.
6.4. You will take reasonable steps to ensure that all Metering and associated equipment (whether it belongs to us or a third-party) on or at your Property is not lost, stolen, or damaged. You agree to pay us for any costs we may incur (either directly or indirectly) in replacing or repairing lost, stolen, or damaged Metering unless the damage is caused by our act or omission.
6.5. Where we agree to replace the Metering at your request, you will reimburse us for any loss or expense that we incur (including abortive visit charges) in regard to such a change, where such a request is due to some reason other than that arising due to our failure to meet our obligations.
6.6. If you cancel your appointment less than seventy-two (72) hours prior to the appointment date, we will charge you an appointment cancellation fee of one hundred (100) GBP.
6.7. It is your responsibility to provide us with meter readings on a monthly basis. We will use the readings you provide to us so long as that they are not inconsistent with the readings taken by us or our designated industry approved agents. We may, at our discretion, make arrangements for the Actual Meter Readings to be provided to us.
6.8. For the Properties that have Half-Hourly Meters, you will contract with a meter operator agent (as defined in the Industry Codes) for the maintenance of those meters. You will notify us of the entity with which you have contracted at least thirty (30) days in advance of the Supply Start Date (and in advance of any replacement). Where this clause 6.8 applies, you will be responsible for the accuracy of the meters and you will compensate us for any losses and costs we incur as a result of the poor performance of your agent.
6.9. If an Actual Meter Reading is not available or, where provided by you, it is in our reasonable belief inaccurate, we will estimate the amount of Energy used by you and will charge you accordingly. The estimate will be based on the estimated annual consumption of electricity and annual quantity of gas according to the amount as held to be standard by the Industry. Any such estimates shall be subject to reconciliations as actual or more accurate information becomes available to us.
6.10. If you reasonably believe that the Metering at the Property is inaccurate, you may ask us to test it. If you make such a request, we will arrange for the Metering to be tested within a reasonable period of time. If the accuracy of the Metering is found to be within the limits prescribed by the Industry Codes, you will reimburse us for the cost of the test. If the accuracy of the Metering is found to be outside the limits prescribed by the Industry Codes, we will repair or replace the Metering at our own cost and will apply a reasonable adjustment (up or down) to the Charges to reflect the inaccuracy.
6.11. We may need to change your Metering or related equipment in order to comply with Industry Codes or the Supply Licence. If we identify that your Metering needs to be changed, we will contact you to advise you on the next steps and any additional Charges that may become due as a result of the Metering change.
6.12. If we (including relevant employees, representatives, agents, and subcontractors) contact you to arrange to install Relevant Metering, you will allow us access to complete the installation without unreasonable delay. Where we are unreasonably denied access, we may ask you to pay any costs we have incurred, and we reserve the right to terminate your Agreement with us.
7.1. The Charges will be based on the prices and any taxes, duties or levies at the prevailing rate. The prices as well as any taxes, duties or levies that are applicable to you will be stated in your Contract. New taxes, duties or levies introduced during the term of your Agreement with us will be charged to you in addition.
7.2. The Charges will include third party and industry charges. These charges relate to the cost of delivering Energy to you and investment in future generation.
7.3. Third party and industry charges can be fixed or pass through. Any third party and industry charges that we pass through will be detailed in the Contract.
7.4. If your third party and industry charges are fixed, they will not change subject to clause 7.5.
7.5. We may change the Charges as a result of an introduction of third party and industry charges, the way in which such charges are calculated or if your charges change following changes to your charging band allocation. If this results in increased costs to us and are payable by us for supplying your Energy, we will pass these on to you.
7.6. If you become subject to Agreed Capacity Charges, Reactive Power Charges, Capacity Excess Charges or any other industry charges during the term of your Agreement with us, they will be charged to you in addition.
7.7. If you have a contractual relationship with a third-party provider for meter maintenance and data collection and aggregation services, we reserve the right to apply an administration fee for each meter which requires migration to your third-party provider.
8.1. Your payment method will be stated in the Contract.
8.2. We will, each month or at such other intervals as stated in your Contract or otherwise agreed with you, send you a Bill for the relevant period. Bills are generated within forty-eight (48) hours after a meter reading is taken or provided to us by you.
8.3. The Charges may be based on a reasonable estimate of how much Energy you have used, on information we have about the Property, and the estimated annual consumption of electricity and annual quantity of gas as stated by the Industry. You must pay the Charges shown on the Bill by the Due Date, including where the Charges are based on such an estimate.
8.4. We will send the Bill to your e-billing account or prepaid post subject to additional charges for paper Bills. For customers wishing to receive paper Bills, an administration fee of three (3) GBP will be added to each Bill.
8.5. E-billing facilities may at our discretion entitle us to send the Bill to an e-mail address maintained by you or upload it onto your e-billing account. You will maintain an email address for this purpose and notify us of any changes to your email address. If an e-billing account is used, you will keep your password secure and confidential. We may close your e-billing account at any time without notice if we have reasons to believe that the account is being accessed or used in an unauthorised manner.
8.6. We will create your direct debit mandate within ten (10) days from the Commencement Date or the date you contact us to do so. If for any reason we are unable to create your direct debit mandate, for instance if the information you have provided us is incorrect, we will treat this as a direct debit cancellation, and you may incur an administration fee.
8.7. If you pay by fixed direct debit, the first payment will be taken on or around the tenth (10th) day of the month. Ongoing Direct Debit payments will be taken on or around the same day of each month as the first payment. We reserve the right to increase or decrease the amount of fixed direct debit billed to you within a reasonable margin, depending on shifts in your usage patterns.
8.8. If you pay by variable direct debit, payment will be debited from your account within seven (7) to ten (10) days from a Bill being issued.
8.9. If you pay by BACS/CHAPS, electronic transfer or debit/credit card, cleared funds must reach us by the Due Date and payment must be correctly referenced. If we are unable to identify your payment because of your failure to correctly reference it, we may treat it as non-payment and take steps in accordance with clause 8.11.
8.10. You must make sure that there is enough money in your account to cover the Charges. If you cancel your direct debit without prior notice before we can collect any payment due, you must contact us immediately to confirm your new payment method.
8.11. If you do not pay the Charges by the Due Date, we will be entitled to take any of the following steps:
8.11.1. Charge you interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1988 (which is eight (8) per cent above the Bank of England base rate);
8.11.2. Charge you an administration fee in accordance with the Late Payment of Commercial Debts (Interest) Act 1988;
8.11.3. Demand payment of all unpaid Bills under your Agreement with us which will be deemed to be immediately due and payable;
8.11.4. Change the amount you pay or the payment method by which you pay. This may include charging you our Out Of Contract prices published at https://greenolite.co.uk/ for the remainder of the Contract;
8.11.5. Charge you reasonable expenses incurred in obtaining the money owed to us your Agreement with us, including costs associated with disconnecting, reconnecting, or replacing Metering;
8.11.6. Require you to make an Advance Payment or pay the Charges for each month in advance based on our estimate of likely Energy consumption in that month);
8.11.7. Pay a performance bond, in an amount which we reasonably determine to be the approximate value of three (3) months’ supply of Energy;
8.11.8. Require you to pay us a deposit in an amount equal to our estimate of our likely exposure to you under your Agreement with us (in which case title to such amount will vest in us, but we will pay you an equal amount after the payment of the final Bill following the end of the Contract) (subject to any amounts deducted by us in settlement of Outstanding Charges under your Agreement with us); and
8.11.9. Pass information relating to you onto a credit reference agency.
8.12. If the Charges remain unpaid after the Due Date, the Guarantor irrevocably and unconditionally undertakes and guarantees to pay any Outstanding Charges. The Guarantor agrees that this guarantee will remain in full force and effect and be binding until your Agreement with us is satisfied.
8.13. If you disagree with the Charges, you should contact us immediately to submit an Actual Meter Reading and provide any attendant evidence (such as photographs) as required. You must still pay the Charges shown on the Bill by the Due Date. Failure to do, will result in us taking steps in accordance with clause 8.11. Following our investigation, any debits or credits will be reconciled in the following month’s Bill. Your obligations under this clause 8.13 still apply even if you appoint a third-party agent to provide bill processing or validation services.
8.14. If you have difficulty paying the Charges, you should contract us immediately. We will discuss your payment methods options and try to help in line with our policies and code of practice.
8.15. In the event of continued non-payment, we may refer you to our partner debt collection agency and reserve the right to charge you the cost of recovering any Outstanding Charges as well as the cost of collection.
8.16. Any refund amount due to you will be set-off against amounts owed and will be paid back through your e-billing account over the course of the term of your Agreement with us. For the avoidance of doubt, offset will settle both the amount owed to you and the amount you owe.
8.17. Where a credit arises, we will deduct the amount of credit from the total we take by direct debit. However, if we have consented to payment terms other than by direct debit or if the credit is greater than the amount owing to us, then we will credit the amount to an account operated by us for that purpose. We will pay any such amount to you on request. We will send the reconciliation notice or credit note to your address as held by us, unless we are aware that you are no longer in occupation of the Property and you have not provided a forwarding address.
8.18. If you are a Microbusiness Customer, when we send you a Bill, we can only look to recover Charges for the Energy supplied to you in the last twelve (12) months from the date on which we issue you the Bill, unless:
8.18.1. We have already sent you a Bill and are in contact with you about payment of previously billed Charges;
8.18.2. You behave in an obstructive or unreasonable way (for example you do not allow us or agents acting on our behalf to access to your Metering to read them without good reason , physically blocking more than one reasonable attempt to access your Metering, or you are behaving unlawfully by stealing Energy or, where you are responsible for your Metering and you fail to keep it in proper working order), or
8.18.3. Any other circumstances specified by Ofgem.
8.19. Unless clause 8.18 applies, we reserve the right to reconcile and recover Charges for the Energy supplied to you in the last twenty-eight (28) months from the date when we issued you the Bill.
8.20. If at any time during the term of your Agreement with us we receive credit reports which we are not satisfied with, we may ask for an Advance Payment or an increase in the Advance Payment.
8.21. If you are required to make an Advance Payment during the term of your Agreement with us, the Advanced Payment will be reconcilled as part of a Bill issued to you in the final month of your Agreement with us.
9.1. If you renew your Contract with us for another Fixed Term, you will enter into another Agreement with us which will start on the day after the End Date and will end on a new End Date.
9.2. If you do not renew your Contract for another Fixed Term or your Agreement with us is not terminated by the End Date, we will move you to standard variable rates from the date after the End Date.
9.3. Your Agreement can be terminated on the End Date provided that:
9.3.1. there are no Outstanding Charges on the account; and
9.3.2. your Supply Transfer has gone ahead on a Supply Start Date which is on the date after the end of the Fixed Term; or
9.3.3. the Energy supply to the Property is disconnected at the end of the Fixed Term.
9.4. If you terminate or try to terminate your Agreement with us prior to the End Date or we terminate your Agreement with us in accordance with our rights, we may charge you a Termination Fee.
9.5. On or around sixty (60) days before the End Date, we will send you a renewal notice.
9.6. Where you will no longer be the owner or occupier of a Property, you must give us at least thirty (30) days’ prior Leaving Notice of the date the change in ownership or occupier is expected to occur. Your Agreement with us in respect of the Property will end the day after you have left the Property provided that we have received the Leaving Notice from you prior to the date you are leaving the Property. If we do not receive the Leaving Notice prior to the date you are leaving the Property, you will be liable for some or all of the Charges in respect of the Property until we enter into an Agreement for the Property with another party (which may deem to occur under law).
9.7. We may terminate your Agreement with us at any time for any or all of the Properties with Metering if:
9.7.1. We give you a notice of suspension of supply relating to the case where any legally authorised third party asks you to stop or limit the amount of Energy you use at the site such as where somebody’s property or safety is in danger;
9.7.2. You fail to pay the Charges in full within ten (10) days after us informing you of such failure;
9.7.3. You are in material breach of any of the provisions of your Agreement with us (other than failure to pay a Bill or other Charges) and such breach is not remedied to our reasonable satisfaction within two (2) days after you receive notice from us informing you of such breach;
9.7.4. We serve you with written notice because you stop trading or you are deemed in accordance with law to be unable to pay your debts, or any legal proceedings or other steps are taken in relation to your winding-up or liquidation, the appointment of a liquidator, receiver, administrator, administrative receiver or similar officer in respect of you or your assets, a composition, assignment, or arrangement with your creditors;
9.7.5. It becomes unlawful for you or us to comply with any material provision of your Agreement with us;
9.7.6. A landlord’s consent is required for us to become the Responsible Supplier for the Property (including for us to use a network that is not operated by a statutory licensee), and you have not obtained such consent on terms acceptable to us (or that consent ends);
9.7.7. We have not been able to become the Responsible Supplier for the Property within thirty (30) days from the Commencement Date;
9.7.8. You have failed to make an Advance Payment to us two (2) days before the Supply Start Date or by the date specified by us;
9.7.9. We cannot access or are prevented from accessing the Property;
9.7.10. We establish that the Property is a Shipperless Property or Unregistered Property;
9.7.11. Supplying you with Energy would put us in breach of the terms of our Supply Licence;
9.7.12. We cannot support the Metering at your site through our existing systems;
10.1. Without prejudice to our rights to pursue any additional remedy in addition to any Charges owed by you, we reserve the right to charge you a Termination Fee if any of the circumstances in clause 10.2 arise.
10.2. The circumstances referred to in clause 10.1 are:
10.2.1. Where your Agreement with us is wrongfully terminated by you;
10.2.2. Where your Agreement with is terminated by us as a result of your material breach of your Agreement with us;
10.2.3. Where you have failed to provide us with a Leaving Notice prior to the date you are leaving the Property;
10.2.4. Without prejudice to our rights to object to a Supply Transfer, where you try to arrange a Supply Transfer to another supplier prior to the end of the Fixed Term. The Termination Fee will become due on the date we receive notice of a Supply Transfer from another supplier.
10.3. The Termination Fee is worked out as follows:… 10.3.1. If following your Commencement Date, we have not yet started supplying to you:
Where:
”T” in GBP means Termination Fee;
“CH” in GBP means based on the estimated annual consumption of electricity/annual quantity of gas as stated on your Contract or held by the Industry, the amount of Charges that will be due for the supply of Energy between the Commencement Date and End Date.
10.3.2. If following your Commencement Date, we already started supplying to you:
Where:
“T” in GBP means Termination Fee;
“CH” in GBP means the amount of the Charges due to us for the supply of Energy between CD and TD;
“CD” means Commencement Date;
“ED” means End Date;
“TD” means the date when your Agreement with us is to be terminated.
11.1. In addition to our other rights, and subject to any restrictions imposed by law or under the Industry Codes, if we receive notice of a Supply Transfer from another supplier for a Property supplied under your Agreement with us, we reserve the right to object to the Supply Transfer if any of the circumstances in clause 11.2 apply.
11.2. Clause 11.1 will apply in any of the following circumstances:
11.2.1. You have Outstanding Charges in relation to the Property supplied with Energy (or in connection with the supply of Energy) under your Agreement with us;
11.2.2. You are in a material breach of any of the provisions of your Agreement with us and such breach is not remedied to our reasonable satisfaction.
11.3. If we object to the Supply Transfer, we will notify you within one (1) working day from making the objection to another supplier and explain the reasons for it and how you may dispute or resolve such objection….
11.4. If you believe that your Supply Transfer to another supplier has been initiated in error, let us know at info@greenolite.co.uk or call 08006990977 and we will take reasonable steps to cancel your Supply Transfer.
12.1. We will give you notice of our intention to disconnect the supply of Energy to a Property in accordance with our obligations under the law, our Supply Licence, and the relevant Industry Codes.
12.2. We will have the right to disconnect the supply of Energy to a Property, if:
12.2.1. You do not pay the Charges by the Due Date;
12.2.2. You commit a material breach of your Agreement with us;
12.2.3. In our reasonable belief the Energy intended to be supplied to you is being stolen or redirected;
12.2.4. In our reasonable belief there has been interference with the network or Metering;
12.2.5. It is necessary to do so to avoid danger or a breach of an Industry Code;
12.2.6. We are obliged to disconnect the Property under law, regulation, our Supply Licence of any Industry Code; or…
12.2.7. After we terminate your Agreement with us in accordance with section 9.7, if we remain the Responsible Supplier.
12.3. Where a disconnection is to occur, a several stage process will be initiated, including a site and pre-disconnection visit during which contact with you will be ongoing and resolution is to be encouraged. A letter of intent will be provided to you before further legal action is initiated.
12.4. You agree that we and our designated agents may access a Property for the purposes of disconnecting the supply of Energy to that Property. You also agree that we may disconnect the supply remotely if the Metering allows for this.
12.5. If the Energy supply to the Property is disconnected because of something you have done or omitted to do, you will:
12.5.1. Compensate us for any loss or costs incurred through disconnecting the Energy supply;
12.5.2. Compensate us for any costs incurred in re-connecting the supply of Energy; or…
12.5.3. Pay any associated costs relating to the disconnection such as fees involved in getting a warrant to enter your site to disconnect it or any costs associated with our chasing payment of any Charges owed to us under your Agreement with us.
13.1. We are only legally responsible to you to the extent expressly set out in these Terms and Conditions. We have no other duty or legal responsibility to you. All other legal responsibilities, guaranties, and conditions or warranties implied by law or otherwise are disapplied to the greatest extent permitted by the law….
13.2. We will not be responsible for the quality or consistency of the Energy supplied at your Property. If we cannot make sure that you are supplied with Energy for some reason that is beyond our reasonable control because of third party supply (for instance, by a supplier or distributor, shipper, re-seller, or transporter), we will not be held to account for broken arrangements or breach of contract. Thus we have no obligation in respect of the Energy supply if the supply is shut-down, interrupted, delayed, reduced or impaired because of any actions by the Network Operator. Further, we will not be liable to you for any damages or equipment installed or stored at a property belonging (either occupied or in legal possession) to third parties.
13.3. We are not legally responsible to you in any way for:…
13.3.1. direct or indirect loss of business, profit, goodwill, interest, or lost opportunity or loss of contract or loss of income or loss or corruption of data or interference with business; or
13.3.2. for any other indirect, special or consequential loss or damage, whether or not caused by the acts of omissions or negligence of our employees or agents and regardless of whether we have been informed of the possibility of the likelihood of such damages.
13.4. We will not be legally responsible to you for any loss or costs which you have suffered or incurred as a result of your legal responsibility to any other person or party.
13.5. Our liability to you is not otherwise excluded by anything in this Liability Section. Our total responsibility to you under the law is limited to one thousand (1000) GBP for any one incident and will, in no circumstance, exceed the average total charges paid to us in each year where it is in relation to all claims brought against us under this Agreement….
13.6. However, nothing in this Agreement limits or excludes our liability to you in respect of:
13.7. death or injury to persons caused by our negligence; or
13.8. our fraud or fraudulent misrepresentation; or
13.9. any other liability which cannot by law be limited or excluded by us.
13.10. Each of the clauses 13.1 to 13.5 can be enforced separately. If for any reason one or more of these terms are found not to be valid or to be unreasonable, we may still enforce the remainder of the clauses.
14.1. Notice: All notices or other communications to be given by either party in relation to your Agreement with us must be: (i) in writing and addressed and sent to the recipient’s registered address as shown on the Contract and (ii) by email. All notices or other communications sent will be deemed to have been received (i) when delivered, where delivered by hand or courier; (ii) on the third day following the date of posting, where done by prepaid first class post; (iii) when sent from the recipient’s email server if sent within normal business hours, where by email, otherwise at 9:00am hours on the next normal working day….
14.2. Assignability: We may assign or transfer all or any of our rights (including the right to demand that you pay any charges owed ) and legal responsibilities under this Agreement without your permission. You shall be notified of such a change and will be deemed to have consented to such a transfer from the time of notification. We can also subcontract any of our obligations under this Agreement without your permission.
14.3. Transfer: Your rights and responsibilities under this Agreement are personal to the business and you are not entitled to transfer any part of the obligations or rights arising under your Agreement with us to any third party without our prior written permission….
14.4. Change of Law: We may stop, suspend, or restrict the supply of Energy to the Property due to a change in law, including an Act of Parliament or any regulation made pursuant to it. Whilst any such law is in force you must not use Energy, or if required, comply with any limits set on the amount of Energy you can use. You will be provided with more information if this situation arises. If any of the provisions of any industry code are amended or varied or cease to apply, you will, at our request, agree to amend the contract to accommodate any such amendment, variation or cessation in such manner as we reasonably require.
14.5. Severability: If a provision of your Agreement with us is declared invalid, illegal, or otherwise unenforceable, that provision shall be deemed severed and omitted from this agreement and the remaining provisions shall continue to be enforce and apply to the parties….
14.6. Force Majeure: If either party is unable to perform any of the obligations under this Agreement (other than payment obligations as per section 8), because of some unforeseeable event or circumstance beyond the performing party’s reasonable control, then the contact will remain in full effect but the performing party will have no liability for such failure to perform.
14.7. Waiver: Any delay or omission by us in asserting any right or remedy under your Agreement with us shall not be construed as a waiver of such right or remedy nor shall a partial assertion preclude an assertion of the same at a later date.
14.8. Third Party Rights: No provision of this Agreement shall be enforceable by a third party, whether under the Agreements (Rights of Third Parties) Act 1999 or otherwise….
14.9. Entire Agreement: The terms and conditions of this Agreement along with the pricing information, the Contract and its annexes or schedules, and any other documents referred to in these terms and conditions constitutes the entire agreement between you and us. You hereby acknowledge that you have not relied on any representation, statement, promise, assurance, or guarantee outside this Agreement.
14.10. Governing Law: This Agreement is interpreted and governed by English law and any disputes arising under it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.1. During the term of your Agreement with us and for a year after its termination, you and us agree to keep the commercial and financial parts of our Agreement strictly confidential. This will not prevent our sharing of information:
15.1.1. As required by law or under the rules of any recognised stock exchange or competent authority; or…
15.1.2. To your appointed representative or agent.
16.1. We respect your right to privacy. We process the personal data you provide to us or which we legally receive from another entity in connection with your Agreement with us. This includes collecting personal data about you, your employees, contactors, agents, clients, tenants or customers. We may also obtain information about you or your business from credit reference, regulatory, and fraud prevention agencies in order to assess your ability to pay for services provided to you. We process the personal data in accordance with the Privacy Notice, as amended from time to time, on our website https://greenolite.co.uk/privacy-policy/.
17.1. If you are dissatisfied with our service, you may contact us on 08006990977. We aim to resolve any complaint within 5 working days. If you require further assistance, we invite you to escalate the matter in accordance with our complaints process https://greenolite.co.uk/complaints/.
17.2. If you are a Microbusiness Customer you may contact the Citizens Advice Bureau which offers free, independent advice regarding to your rights.
17.3. If you have an active complaint after eight weeks, and you are not satisfied with the way we have handled your complaint, you can contact the Energy Ombudsman on https://greenolite.co.uk/ombudsman/.
1.1 This Acceptable Use Policy (“Policy”) forms part of your Agreement with Greenolite, as defined in clause 2 of the Terms and Conditions. The Policy covers the usage obligations for you and your Users in respect of the Greenolite Services and all equipment provided by Greenolite to you in connection with the Services.
1.2 The Policy also outlines the behaviour expected of you and your Users when interacting with Greenolite employees and agents (in person or over the phone).
1.3 You must notify Greenolite as soon as reasonably practicable of any breach of this Policy and must cooperate promptly to remedy such breach.
1.4 Capitalised terms (not proper nouns) are defined in the Terms and Conditions.
1.5 Greenolite shall act reasonably and in good faith when enforcing this Policy.
2.1 Greenolite may update this Policy at any time. The latest version will be available on our Website. Continued use of the Services constitutes acceptance of the updated Policy.
3.1 You and your Users must only use the Greenolite Services:
As set out in this Policy and the Terms and Conditions;
For legitimate business purposes, without excessive or unreasonable use (e.g., multiple SIMs/devices per user);
For direct use only—resale or commercial exploitation is prohibited.
3.2 You are responsible for your Users’ actions, including password security.
3.3 Prohibited activities include (but are not limited to):
Fraudulent, criminal, or unlawful acts (e.g., nuisance calls, unlawful downloads);
Breaching others’ rights (e.g., copyright infringement);
Creating harmful, offensive, or defamatory content;
Reverse engineering SIM cards or copying Greenolite content without permission;
Excessive data/call usage impacting Greenolite’s network or other customers;
Sending bulk messages or generating artificial traffic;
Unauthorised use of customer directories.
3.4 Age-Restricted Content:
Do not share age-restricted content with anyone under 18.
Deactivate access to such content if minors use the equipment.
4.1 Breaches of this Policy or the Terms and Conditions may result in:
Suspension or termination of Services;
Further recourse under clause 6 of this Policy.
5.1 Greenolite has a zero-tolerance policy for harassment or abuse of staff or customers. Consequences include:
Immediate call termination for abusive behaviour;
Account suspension/disconnection for repeated offences;
Police involvement for threats.
5.2 Disconnection due to misconduct may incur an Administration Fee (see Terms) and immediate payment of outstanding charges.
6.1 Greenolite may monitor usage to ensure compliance with this Policy.
6.2 Actions for breaches may include:
Investigations and warnings;
Restricting or suspending Services;
Traffic management measures;
Termination of accounts.
6.3 Additional measures apply for harassment (see clause 5).
6.4 You may be charged for costs incurred due to breaches.
6.5 Greenolite reserves all legal rights for Policy violations.
7.1 Greenolite may use account data for investigations, disclosing information to third parties (e.g., police) where legally justified. See our Privacy Policy.
1.1 These Service Terms form part of the Agreement and apply to the provision of Mobile Services by us to you. They apply in addition (and not instead of) the other documents that comprise the Agreement.
1.2 In addition to the definitions set out in the Terms and Conditions, the following definitions shall apply in these Service Terms:
Fraud: any fraudulent, corrupt, illegal or other unauthorised use (whether actual or attempted) of any Mobile Services, the Mobile Network, SIM Cards, vouchers, recharge codes, product or any Mobile Equipment in connection with the Mobile Services at any time and by any person.
Liability: any liability whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise.
MNO: our supplier who is the provider of the mobile network through which, or in relation to which, the Mobile Services are provided.
MNO Rights: the rights and protections afforded to the MNO under clause 3.4 of these Service Terms.
Mobile Equipment: electronic communications equipment, (including handsets) belonging to (or used by) you which are used, when installed with a SIM Card, to access the Mobile Network and use the Mobile Services.
Mobile Network(s): the mobile electronic communications network(s) which is provided by the MNO and used in connection with the Mobile Services.
Mobile Services: the mobile services (including the provision of SIM Cards) provided by us referred to on the Order, the Contract Information and the Contract Summary, and as set out in more detail on the website.
Non-UK Network: any telecommunication system which is outside the UK and which is used in connection with the Services.
Regulatory Condition(s): any regulation, condition, direction, decision, notification, guideline, code of practice or order made by any relevant regulatory body (including any enforcement action, direction or fine made or levied by any regulatory body), whether or not expressed to be legally binding, and any voluntary codes applied by any industry body or association, governing or affecting the activities of a party or of the MNO.
SIM Card: a subscriber identity module which allows access to the Mobile Network and use of the Services when installed and used in Mobile Equipment.
2.1.1 We shall provide you with the Mobile Services in accordance with these Service Terms. Mobile Services will be provided within the coverage area of the MNO in the UK (described in paragraph 2.1.3 below) and when roaming outside of the UK on to relevant Non-UK Networks.
2.1.2 We do not provide any guarantee that the Mobile Services will be continuously available or fault-free, any minimum levels of service or that issues may not occur from time to time.
2.1.3 You acknowledge that mobile speeds and coverage may be affected by a number of factors including buildings, environmental issues such as terrain and weather conditions and the number of people using the network at any time. Coverage and reception quality will also vary depending upon your Mobile Equipment. In some cases there may be no coverage in a particular area. See https://greenolite.co.uk/ to see the coverage in your area.
2.1.4 If you are taking a SIM only plan from us then to access 4G or 5G you’ll need compatible Mobile Equipment.
2.1.5 If your speed is regularly slower than expected you should contact us. Our Customer Complaints Policy available at https://greenolite.co.uk/ sets out how you can contact us and how we’ll deal with any complaint or dispute.
2.1.6 Where the Mobile Services involve the use of a Non-UK Network, you acknowledge and agree that such network may be limited in terms of quality, coverage, access and availability and that we are not responsible for the performance of such network. You must comply with any applicable terms of access which relate to such Non-UK Network. You may incur additional charges when roaming — please see paragraph 2.5.2 below for more details.
2.2.1 You shall ensure that each SIM Card is only used in Mobile Equipment which is (i) enabled for Mobile Services and (ii) is authorised by us for connection to the Mobile Network. You acknowledge that if you attempt to use the SIM Card in any other Mobile Equipment this may result in damage to that equipment and your use of the same may be prevented or restricted and that we shall have no Liability in relation to any such use or attempted use.
2.2.2 You shall ensure that each SIM Card is only used with your authorisation and you must inform us as soon as possible if you become aware that a SIM Card has been lost, stolen or damaged.
2.2.3 We shall be entitled to reallocate or change any numbers which have been allocated to you where this is necessary for legal or regulatory reasons.
2.2.4 Where you take a SIM only package from us which will be used on any of your existing Mobile Equipment, you are responsible for unlocking such Mobile Equipment and for any costs related to the same.
2.2.5 The MNO retains all rights (including ownership) in all SIM Cards provided to you in connection with the provision of the Mobile Services. You shall not grant, or attempt to grant, to any other party any right or interest which is inconsistent with the MNO’s ownership of, or of the rights in, such SIM Cards and you shall be entitled to use the SIM Cards (including any Software they contain) provided for use with the Mobile Services only.
2.2.6 The code on the SIM Card remains the property of the MNO. Should you try to interrogate a SIM Card or reverse engineer the code, we and/or the MNO reserve the right to disconnect you immediately. If you attempt to interrogate a SIM Card or reverse engineer the code, this shall be deemed a material irremediable breach of the Agreement by you and we shall be entitled to terminate the Agreement immediately pursuant to clause 15.3 of the Terms and Conditions.
2.2.7 We and/or the MNO and reserve the right to swap-out any SIM Cards should the integrity of any such SIM Cards be compromised.
We shall supply the technical support detailed on the Website. You shall comply with the conditions and procedures of use of that technical support as detailed on the Website or as set out in the Agreement. We reserve the right to invoice you the reasonable costs for any support we agree to provide which is not included in such technical support and/or results in significant additional costs for us.
2.4.1 Once you have placed your Order and it has been accepted by us in accordance with the Terms and Conditions, will keep you updated as to the Service Commencement Date for your Service.
2.4.2 Where you order an item of Mobile Equipment from us then a SIM Card will be provided and both the SIM Card and the Mobile Equipment (or the SIM Card if you order a SIM only package) will be delivered within 2 to 5 Business Days of the Commencement Date.
2.5.1 For information on usage outside your plan, please see our price plan available at https://greenolite.co.uk/ and your Contract Information and Contract Summary. You should also see our separate policy on calling non-geographic numbers at https://greenolite.co.uk/.
2.5.2 Details of countries where you can roam using your Mobile Service are set out at https://greenolite.co.uk/. There is a worldwide data roaming limit of £45 applied to each Mobile Service package. More information in relation to this can be found on our price list see https://greenolite.co.uk/. You can choose to opt out of this £45 limitation by buying an international roaming bolt on from us. If you do this, you will be opted out of any automatic barring (including any EU regulatory barring) and you shall pay for all roaming usage which is outside of any allowance for such usage which is provided by your Mobile Service package. When roaming abroad, you will be responsible for all Charges associated with use of your Mobile Service that are outside of your inclusive allowance or bolt-on (as the case may be).
2.5.3 We will only increase the prices to call non-UK destinations from the UK and for roaming calls (calls made from a mobile while the user is in another country) by any increase in the costs we are charged by our third party providers. The rate you will be charged will always be the rate shown on the Website on the day you make the call, which may increase from time to time. For example, this means that if your price to call a landline in the United States of America was 50 pence per minute yesterday and our cost of supply increases by 5 pence per minute, the new price on the website will be 55 pence per minute, which is the cost you will pay for a call today. For any change made in accordance with this clause 8.3, clause 7.1 will not apply.
2.5.4 Your monthly charges (including the monthly price plan, and any add-ons and/or out of bundle charges) will increase on 1 April every year by an amount up to the Consumer Prices Index (CPI) rate in December of the prior year plus 3.9%. If the CPI is negative in the relevant year, your monthly charges will only increase by 3.9%. In each case any increase will be rounded up to the nearest whole pence. An example of how this will work is set out below on the basis that your monthly charge is £40 and CPI in December 2023 will be 5% and in December 2024 it will be 5%.
2.5.5 Tariff changes. You may increase your plan to any higher tariff at any time. After being under contract with us for a minimum of six months, you may also ask to decrease your plan to the next lowest tariff. All plan changes may be requested by calling our customer service line at 08006990977 and speaking with an agent. Once approved, we will confirm such requests via email to info@greenolite.co.uk and any such approved plan changes will take effect from the beginning of your next billing period.
2.5.6 Spend caps. You may choose to apply a limit of between [£5, and £75] per month (Spend Cap) to the out of bundle charges that you incur in addition to the monthly tariff on each line on your customer account. You can set a Spend Cap at the point of opening your customer account with us or via our customer portal. Once you set up a Spend Cap, any chargeable usage on a line outside of your monthly allowance will count towards that line’s Spend Cap. Once that line reaches its specified Spend Cap, that line will be blocked from making any further chargeable usage. On the customer portal you may also amend or remove an existing Spend Cap. Any reduction to a spending cap will take effect on the same day unless any usage has been made that already exceeds the selected cap, then it will take effect from the beginning of the next billing period. An increase or addition of a spending cap will take effect the next working day.
2.5.7 Chargeable usage that may be affected by a Spend Cap includes:
a) additional calls, texts and data usage when you have used up your monthly allowance;
b) calls and texts to premium rate numbers;
c) calls and texts to any international number from the UK; and
d) any roaming charges
2.5.8 Credit limit. As standard, we apply a credit limit of £100 (Credit Limit) for additional out of bundle charges to each line on your customer account. Once a line reaches its Credit Limit, that line will be blocked from making any further chargeable usage. We may amend or remove the Credit Limit applied to any line on your customer account at our sole discretion at any time. [While we will try to provide you with advance notice if we do decide to amend or remove any Credit Limit, this may not always be possible however we will confirm such changes by email to info@greenolite.co.uk.]
2.5.9 Advance payments. You may make advance payments against each line on your customer account (each an Advance Payment). Advance Payments can be made at any time via our customer portal to supplement regular billing cycles or to offset any anticipated additional or out of bundle charges. Any Advance Payments will be reflected on your monthly bill.
2.6.1 You can decide whether to retain your old mobile number or leave it with your previous supplier. Please see our support page https://greenolite.co.uk/ for details on how to switch your services so you can use your existing number with our Mobile Service.
2.6.2 If you decide to switch then this will take place on the next available Business Day from the date the request is completed or you can choose any Business Day within the following 30 days.
2.6.3 You must be connected to a UK mobile network in order to switch and there may be a period of time during the switching process when you are not able to make or receive calls or text messages from that mobile number.
2.7.1 In order to safeguard the security of customers we may need to change the Mobile Services and/or the terms and conditions that apply to it to upgrade the Mobile Service, for example, to fix bugs or manage security risks.
2.7.2 We may also need to take other action to implement changes in Applicable Law or Regulatory Conditions and/or in response to security incidents or vulnerabilities.
2.8.1 We are not responsible and shall have no Liability for any third party content, goods or services that you access, download, transmit, acquire or use as a result of the use of the Mobile Services.
2.9.1 Where you are using a Wi-Fi calling service to call 999 in the UK then you should be aware that a call may be interrupted or end if you have a power cut or your internet connection fails. You should ensure that you have an alternative mobile or a fixed network connection to use in those circumstances, bearing in mind any constraints on mobile reception where you are – see above.
2.9.2 You should ensure that your account details are up to date including the address of the business premises where you plan to use any Wi-Fi calling service. You should be aware that you may still be asked to provide your location when making an emergency call.
2.9.3 If you would rather contact the UK Emergency Services by SMS, you will be able to do so and your message will be directed to the service that you need, provided that you register your phone number by texting “Register” to 999 before trying to use the service and receive a text confirming that you have successfully registered.
3.1 The MNO may rely upon and enforce against you any MNO Rights, as detailed in this clause 3. The MNO Rights may only be enforced subject to and in accordance with the provisions of the Contract (Rights of Third Parties) Act 1999 (“1999 Act”) and all other relevant terms of this Agreement. In enforcing any of the MNO Rights, the MNO shall not be subject to any dispute resolution requirement of this Agreement. Notwithstanding any other provision of this Agreement, we and you may not rescind or vary any of the MNO Rights so as to extinguish or alter the MNO’s rights of enforcement without the MNO’s prior written consent and accordingly sections 2(1) (a) to (c) of the 1999 Act shall not apply with respect to the MNO’s rights of enforcement.
3.2 Where, in reliance on section 1 of the 1999 Act, proceedings for enforcement of a term of this Agreement are brought by the MNO, you shall not have available to you, by way of defence, set-off or counter claim, those matters specified in sections 3(2) and (4) of the 1999 Act.
3.3 You acknowledge and agree that, in view of the potential consequences for the MNO and us of any breach by you of the MNO Rights, damages alone would not be an adequate remedy for such breach. Accordingly, the MNO and we shall be entitled, without proof of special damages, to seek the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of such terms, in addition to any damages or other remedy to which it may be entitled.
3.4 You shall in your use of the Services:
3.4.1 comply with the MNO’s acceptable use policy as notified from time to time;
3.4.2 comply with all Regulatory Conditions and other authorisations, laws, licenses, conditions, directions, codes or regulations relevant to the provision or use of the Services, as amended and from time to time in force; and
3.4.3 not knowingly do, and to use all reasonable endeavours to prevent the doing of, anything likely to impair, interfere with or damage or cause harm or distress to any persons, the Mobile Network, the operation of the MNO services and/or the operation of any Mobile Services.
3.5 You shall:
3.5.1 not connect any equipment other than Mobile Equipment which is compliant with all Regulatory Conditions;
3.5.2 not use SIM boxes for access of voice traffic to the Services or otherwise duplicating or allowing the duplication of SIM Cards or functionalities of SIM Cards or be involved in any similar activity and/or Fraud, without the explicit prior written approval of us and the MNO. Any breach of this clause shall be deemed a material irremediable breach of this Agreement by you and we shall be entitled to terminate the Agreement immediately pursuant to clause 15.3 of the Terms and Conditions.
4.1 You shall support us, the MNO and our other relevant suppliers in fulfilling their legal obligations regarding the lawful interception activities in relation to your traffic associated with the Mobile Services and acknowledge that we, the MNO and our other relevant suppliers are obliged to respond to lawful requests for the disclosure of communications data and that such disclosure shall not constitute a breach of this Agreement.
5.1
We shall not be responsible for any disruption to the Mobile Services, either expected or unexpected, caused by a third party, a Force Majeure Event, a climatic or electromagnetic disaster, any planned or unplanned maintenance of the Mobile Network, any operation to extend or modify the Mobile Network and/or any reason which is not attributable to us.
5.2
We, the MNO and/or our other relevant suppliers shall be permitted to (i) immediately suspend and/or deactivate your account; and (ii) to change the status of your account directly or require you to change the status of its account (including suspending and/or deactivating), immediately in the following circumstances:
5.2.1 Lost or stolen SIM or Mobile Equipment:
where we believe your Mobile Equipment or SIM Card has been lost or stolen;
5.2.2 SIM Card abuse:
where the integrity of the SIM Card is under threat;
5.2.3 SIM cards or Mobile Equipment causing network issues:
where any of your SIM Cards or Mobile Equipment is interfering with the Mobile Network and/or the Mobile Services. The exercise of such right will be in accordance with the MNO’s policy in respect of its own customers;
5.2.4 SIM Card Gateway or SIM box abuse:
when you are deemed to be using SIM Card gateways or SIM boxes;
5.2.5 Data Abuse:
where the MNO or the Mobile Network detects denial of service or other forms of data abuse from your Mobile Equipment;
5.2.6 Network Fraud:
where we or the MNO suspect you of Fraud, or Fraud arising from use of your Mobile Equipment;
5.2.7 Regulatory Suspension:
where the emergency services or other government authority or regulator of competent jurisdiction requires that you are suspended; and/or
5.2.8 IP Address Abuse:
where we or the MNO suspect IP abuse is occurring by you or through your Mobile Equipment.
In addition to the definitions set out in the General Terms and in the Mobile Service Terms, the following definitions shall apply in these Service Terms:
General Terms: Our General Terms and Conditions, a copy of which has been provided to you and/or is available on our Website.
Liability: Any liability whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise.
Mobile Equipment: The mobile electronic communications equipment set out in the Order but excluding any SIM Card.
Mobile Service Terms: Our Mobile Service Terms, a copy of which has been provided to you and/or is available on our Website.
2.1 Any sales literature, price lists, websites, and other documents issued by us or a manufacturer in relation to Mobile Equipment are subject to alteration without notice and do not constitute offers to sell.
2.2 Typographical or clerical errors in any sales literature, quotation, or invoice issued by us shall be corrected without liability.
3.1 Delivery shall be made to your address as set out in the Order.
3.2 We may deliver in advance of the quoted date upon reasonable notice. Delivery is deemed complete when the Mobile Equipment is left at the delivery location.
3.3 For orders including Mobile Equipment, a SIM will be provided, and delivery will occur within 2–5 Business Days of contract formation.
3.4 We may deliver in instalments, each constituting a separate contract. Failure in one instalment does not permit termination of the entire Agreement.
3.5 If you fail to take delivery or provide adequate instructions (not due to our fault), we may:
3.5.1 Store and charge for costs (including re-delivery); or
3.5.2 Terminate the Agreement for the Mobile Equipment and associated services.
3.6 We may decline delivery if unsafe, unlawful, or logistically impractical (clause 3.5 applies).
3.7 If we fail to deliver (not due to your fault), notify us in writing within 7 days. If unresolved within 30 days, you may terminate the Agreement without liability.
4.1 Risk passes to you upon delivery (or attempted delivery if refused).
4.2 Title passes upon delivery.
5.1 Inspect Mobile Equipment upon delivery. Claims for damage/shortage must be notified in writing within 24 hours. No liability if not complied with.
5.2 Valid claims may result in replacement (our sole discretion), your exclusive remedy.
5.3 No liability unless:
5.3.1 We inspect before use; or
5.3.2 Unauthorized modifications are made.
5.4 Notify defects in writing within 14 days of delivery, providing:
5.4.1 Full fault details within 5 days of discovery; and
5.4.2 Allow us reasonable time to inspect.
5.5 Defects apparent after 14 days must be handled via the manufacturer’s warranty (no liability for us).
5.6 No rejection rights if delivery is accepted without timely notice.
5.7 No liability for:
Wear and tear;
Wilful damage by you/third parties;
Your negligence/misuse;
“No Fault Found” returns.
5.8 Manufacturer warranties apply, subject to clause 5 limitations.
6.1 Returns are subject to our or the manufacturer’s policy.
6.2 No returns without prior written consent (may incur handling fees unless defective).
6.3 Goodwill replacements for Alleged Faulty Goods require repayment if deemed “No Fault Found.”
6.4 We may recall defective Mobile Equipment; you must cooperate to minimize brand impact.
1.1 Definitions
In addition to the definitions set out in the General Terms and in the Mobile Service Terms, the following definitions shall apply in these Mobile Equipment Terms:
General Terms: Our General Terms and Conditions, a copy of which has been provided to you and/or is available on our Website.
Liability: Any liability whether arising in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise.
Mobile Equipment: The mobile electronic communications equipment set out in the Order but excluding any SIM Card.
Mobile Service Terms: Our Mobile Service Terms, a copy of which has been provided to you and/or is available on our Website.
1.2 Sales Literature
Any sales literature, price lists, websites, or promotional material issued by us or manufacturers is subject to change without notice and does not constitute a binding offer.
1.3 Errors and Omissions
Typographical or clerical errors in our documents (e.g., invoices, quotes) may be corrected without liability.
2.1 Delivery Address
Mobile Equipment will be delivered to the address specified in your Order.
2.2 Early Delivery
We may deliver earlier than quoted with reasonable notice. Delivery is deemed complete when the Mobile Equipment is left at your address.
2.3 SIM Inclusion & Delivery Timeline
For Mobile Equipment orders, a SIM will be included, and delivery will occur within 2–5 Business Days of contract formation.
2.4 Instalment Deliveries
We may deliver in instalments, each treated as a separate contract. Failure in one instalment does not permit termination of the entire Agreement.
2.5 Failed Delivery
If you fail to accept delivery (not due to our fault), we may:
2.5.1 Store and charge for costs (including re-delivery); or
2.5.2 Terminate the Agreement for the Mobile Equipment and associated services.
2.6 Refusal to Deliver
We may decline delivery if unsafe, unlawful, or logistically impractical (clause 2.5 applies).
2.7 Late Delivery
If we fail to deliver on time (not due to your fault), notify us in writing within 7 days. If unresolved within 30 days, you may terminate the Agreement without liability.
3.1 Risk Transfer
Risk passes to you upon delivery (or attempted delivery). You are responsible for repairs/insurance thereafter.
3.2 Title Transfer
Ownership transfers to you the day after your Minimum Service Period ends, provided all payments are settled.
Example: If the Minimum Service Period ends on 31 December 2024, title passes on 1 January 2025.
3.3 Conditions Before Title Transfer
Until ownership passes, you must:
3.3.1 Comply with our instructions (e.g., return requests);
3.3.2 Not sell or transfer the Mobile Equipment;
3.3.3 Not create liens/encumbrances;
3.3.4 Maintain the Mobile Equipment in good condition.
3.4 Recovery of Mobile Equipment
If you breach clauses 3.3 or 8 of the General Terms, we may demand return of the Mobile Equipment. Failure to comply within 2 weeks of written notice will result in liquidated damages (equal to the outstanding value).
4.1 Inspection & Claims
Inspect Mobile Equipment upon delivery. Report damage/shortages in writing within 24 hours—no liability for late claims.
4.2 Remedies for Defects
Valid claims may result in replacement (our sole discretion), your exclusive remedy.
4.3 Exclusions to Liability
No liability unless:
4.3.1 We inspect before use; or
4.3.2 Unauthorized modifications are made.
4.4 Notification Window
Notify defects in writing within 14 days of delivery, providing:
4.4.1 Full fault details within 5 days of discovery; and
4.4.2 Allow us reasonable time to inspect.
4.5 Post-14-Day Defects
Defects apparent after 14 days must be handled via the manufacturer’s warranty (no liability for us).
4.6 Acceptance
No rejection rights if delivery is accepted without timely notice.
4.7 Exclusions
No liability for:
Wear and tear;
Wilful damage;
Negligence/misuse;
“No Fault Found” returns.
4.8 Manufacturer Warranties
You may benefit from the manufacturer’s warranty, subject to clause 4 limitations.
5.1 Returns Policy
Returns are subject to our or the manufacturer’s policy.
5.2 Prior Consent Required
No returns without written approval (may incur handling fees unless defective).
5.3 Goodwill Replacements
If we replace an Alleged Faulty Good later deemed “No Fault Found,” you must repay the replacement value.
5.4 Recalls
We may recall defective Mobile Equipment; you must cooperate to minimize brand impact.
These Terms and Conditions are for business customers (which includes Microbusiness Customers). They should be read alongside your Contract and the Administration Charges Schedule, which together make up the “Agreement” between us.
These Terms and Conditions will apply if we (as defined below) supply and you (as defined below) receive the Services (as defined below) at the Eligible Premises (as defined below) on a contracted basis pursuant to the Contract (as defined below).
These Terms and Conditions will apply to the Contract and exclude any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing.
Each of you and us acknowledge and agree that the Agreement is legally binding and that you and we must comply with our respective obligations under the Agreement.
Please read these Terms and Conditions carefully so that you are fully aware and understand our mutual obligations and responsibilities. In the event of inconsistency with any other document, these Terms and Conditions will prevail over any other document between us, including your Contract, unless otherwise agreed with you.
In these Terms and Conditions, the following words and phrases will have the following meaning unless the context requires otherwise:
“Administration Charge” means our charges in connection with providing the Services as set out in the Administration Charges Schedule.
“Administration Charges Schedule” means the Administration Charges schedule published on our website: https://greenolite.co.uk/
“Authority” means the Water Services Regulation Authority, also known as Ofwat, established by section 1A of the Water Industry Act 1991.
“Business Day” means a day, other than a Saturday, Sunday, or public holiday in England, when banks in London are open for business.
“Charges” means the amount payable by you under the Agreement in consideration of the supply of the Services as set out in the Contract, and subject always to any maximum tariff determined by Relevant Laws.
“Competent Authority” means the Authority or any other body that has a relevant regulatory or supervisory role applicable to the Services, including but not limited to the Secretary of State for Environment, the Drinking Water Inspectorate, the Environment Agency, and the Health & Safety Executive.
“Connection Point” means, in relation to any Supply Point(s), the point at which the private pipework supplying water for the Supply Point(s) connects to the Network.
“Contract” means the contract between us and you for the supply of the Services to which these Terms and Conditions are attached.
“Contract Start Date” means the date when we start providing Services to the Eligible Premises.
“Contract End Date” means the last day of a Fixed Term (as applicable).
“Data Protection Legislation” means the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications).
“Drainage Services” means the type of Sewerage Services which include the provision of services relating to Highway Drainage and/or Surface Water.
“Eligible Premises” means the Non-Household Premises at which the Services are to be supplied as identified in the Contract.
“Fixed Term” means the length of time during which your prices are fixed (subject to the rest of the terms of the Agreement) as agreed between you and us in writing and set out in the Contract.
“Force Majeure Event” has the meaning given to it in clause 18.7.
“Highway Drainage” means the drainage of surface water from roads and highways.
“Meter” means a meter installed at or near the Eligible Premises which records the volume of water supplied to the Eligible Premises pursuant to the Services.
“Metering Agent” means a third party acting on behalf of us and/or the applicable Wholesaler to carry out metering works in connection with the Services.
“Meter Read” means a read of the Meter by physical or electronic inspection.
“Microbusiness Customer” means a Non-Household Customer where the number of employees is less than ten (10) on the earlier of (i) the date on which a relevant Transfer Registration Application is submitted, and (ii) the date on which these Terms and Conditions are agreed.
“Network” means either or both of the water supply system and/or the sewerage system of a Wholesaler as the context requires and all associated meters.
“Non-Household Customer” means a person who may be identified as our customer for any Eligible Premises.
“Non-Household Premises” means premises other than Household Premises (as defined in Section 17C of the Water Industry Act 1991).
“Non-Primary Charge” means any Wholesaler Charges which are not Primary Charges and, to avoid doubt, this includes all charges that relate to the provision of one-off or discrete services performed pursuant to the Services and set out in the Wholesaler Tariff Document in relation to specific circumstances or events.
“Outstanding Charges” means the amount of any Charges which are due to us from you and which remain unpaid after the due date for payment.
“Personal Data” has the meaning given in the Data Protection Legislation.
“Primary Charge” means any Wholesaler Charges set out in the Wholesaler Tariff Document that relate to the supply of Services both on an enduring or temporary basis and including: (i) fixed and volumetric charges and allowances; (ii) any other charges set out in the Wholesaler Tariff Document in relation to specific circumstances or events but excluding any Non-Primary Charges.
“Relevant Laws” means any provision of law, regulation, or legally binding code of practice that is applicable to the supply or the receipt of the Services.
“Relevant Licences” means the following licences issued to us by the Authority:
Licence to supply water to Non-Household Premises using the public water networks operated by water undertakers whose areas are wholly or mainly in England.
Licence to provide sewerage services to Non-Household Premises using the public wastewater networks operated by sewerage undertakers whose areas are wholly or mainly in England, including for the provision of Trade Effluent Service if applicable.
“Retail Service Fee” means our service charge specified in the Contract.
“Services” means the supply of Water Services and/or Sewerage Services and/or Drainage Services and/or Trade Effluent Services by us to you at the Eligible Premises pursuant to the Agreement.
“Sewerage Services” means sewerage services provided to the Eligible Premises using the public wastewater network owned and operated by the relevant Wholesaler.
“Supply Point” means, in relation to any Eligible Premises, the point at which Water Services or Sewerage Services are provided and (to avoid doubt): any Eligible Premises that receive both Water Services and Sewerage Services will have two Supply Points; and any Eligible Premises that receive either Water Services or Sewerage Services only will have one Supply Point.
“Surface Water” means rain and other water which drains from the surface of buildings (including roof water) or land within the curtilage of premises.
“Termination Fee” means a payment by you where the Agreement is terminated before the end of the Fixed Term and this payment is calculated in accordance with clause 13.
“Third Party Charge” means a charge which a third party applies for carrying out work in connection with the Services and the Agreement. This may include, for example, work by metering agents to carry out metering work, where such work is not carried out by the applicable Wholesaler.
“Trade Effluent Services” means type of Sewerage Services relating to the discharge of liquid waste from a business or an industrial process into the public foul sewers where Trade Effluent Consents (as defined under section 118 of the Water Industry Act 1991) are made between you and the relevant Wholesaler.
“Transfer” means the completion of any Transfer Registration Application for any Supply Point such that the Supply Point becomes registered to another holder of Relevant Licences.
“Transfer Date” means the date of completion of a Transfer.
“Transfer Read” means a Meter Read performed on or around the Transfer Date.
“Transfer Registration Application” means an application in the form required by Relevant Laws made by you requiring a Transfer.
“UK Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK, including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426), each as amended.
“Unplanned Event” means any of the following events affecting the Network:
The breakdown, blockage, defect, fault, or failure of plant equipment, apparatus, pipes, structures, or facilities.
Any shortage of, or limitation on the use of, water arising from weather or environmental conditions.
Any deficiency in the quality of water available for supply for any reason.
Any pollution from sewerage or otherwise, or any unplanned discharge or flooding.
Any other event which could reasonably be considered to be of an emergency nature.
“VAT” means value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement or additional tax.
“Water Services” means the supply of water to Eligible Premises using the public water networks owned and operated by the relevant Wholesaler.
“we” or “us” means Greenolite (Company Number [INSERT YOUR COMPANY NUMBER IF APPLICABLE]).
“Wholesaler” means a company appointed under section 6 of the Water Industry Act 1991 providing Water Services and/or Sewerage Services to customers and maintaining infrastructure for the provision of such services.
“Wholesaler Charge” means the charges which the Wholesaler applies in accordance with its Wholesaler Tariff Document comprising Primary Charges and Non-Primary Charges.
“Wholesaler Tariff Document” means the document published by the Wholesaler from time to time setting out its current Wholesaler Charges.
“you” or “your” means the person, company, or firm identified in the Contract.
3.1 The Agreement starts on the Contract Start Date and continues until the Contract End Date or the date the Agreement is terminated in accordance with the applicable provisions of these Terms and Conditions.
3.2 If, on the day after the Contract Start Date, the Eligible Premises are still being supplied by another retailer, we may agree another Contract Start Date with you. If another Contract Start Date is agreed, your Contract End Date will be adjusted in accordance with the term of your Agreement.
4.1 You agree to carry out your responsibilities under the Agreement, including to take the Services supplied to you by us and to pay any of the Charges due. This includes any additional Charges which may become due at any point during the term of the Agreement.
4.2 You represent and warrant to us that:
4.2.1 you will comply with all Relevant Laws;
4.2.2 you will not undertake any act or omission which would or may place us in breach of any of the Relevant Licences;
4.2.3 that any and all Eligible Premises to which Services are supplied under the Agreement are Non-Household Premises;
4.2.4 all of the information provided by you (or on your behalf) in relation to the Contract is accurate and complete, and not misleading;
4.2.5 you will provide us with the assistance and information that we reasonably require to enable us to comply with our responsibilities under the Agreement and our Relevant Licences.
4.3 You acknowledge and agree that you, or the applicable property owner, have responsibility for the water and sewerage pipework in, on or under any Eligible Premises, up to the Connection Point. This includes responsibility for any loss of water or for any water or sewerage flooding (including for risk of loss and risk of flooding) arising from the state and condition of such pipework.
4.4 You will promptly notify us of any change (including the date of such change) to any applicable Eligible Premises, including change of use, extension, addition or removal, including where such change would result in it no longer being Eligible Premises.
4.5 When you are the occupier of the Eligible Premises, you agree to provide us with the name, address, and telephone number of the owner of the Eligible Premises at the start of the Agreement. If there are any changes to the Eligible Premises owner, you agree to notify us of the changes in writing at least thirty (30) days prior to the date the changes are due to be made or as soon as you become aware of them. You will be responsible for obtaining the necessary consents from the owner of the Eligible Premises from time to time for the provision of such information in accordance with Data Protection Legislation.
4.6 You are responsible for terminating your agreement with your current retailer and ensuring that they have no cause to object to your transfer to us under your agreement with them.
4.7 You agree to our contacting you in relation to the Agreement using any contact details provided to us by you.
4.8 You will use your reasonable endeavours to provide us with information and assistance within the timescales requested to enable us to comply with all Relevant Laws and perform our obligations under the Agreement.
5.1 In providing the Services, we will comply with all Relevant Laws.
5.2 We warrant to you that:
5.2.1 we hold the Relevant Licences;
5.2.2 the Relevant Licences are in full force and effect; and
5.2.3 the Services will be supplied with reasonable care and skill.
5.3 We will perform reasonable and proportionate credit checks on you as a condition of entering into the Agreement. Such credit checks include personal credit checks if you are a sole trader or an unincorporated partnership. In the case of an unincorporated partnership, the signatory to the Agreement warrants that they have obtained all necessary consents required under the Data Protection Legislation for the lawful performance of such checks on all other partners.
5.4 If a compensation payment from the Wholesaler is due to you, for example because of an Unplanned Event, we will pass it on to you once we receive it from the Wholesaler. Any compensation payment received from the Wholesaler or due to you from us may be used to set-off all or part of any outstanding sums payable by you to us under or in connection with the Agreement.
6.1 You must inform us before the Contract is agreed if you meet the Microbusiness Customer criteria and you must provide to us such supporting evidence as we may reasonably request. We reserve the right, acting reasonably, to disagree with your self-assessment and to classify you as a non-microbusiness customer instead.
6.2 If you fail to provide to us information and/or supporting evidence that you meet the Microbusiness Customer criteria by such date as communicated by us from time to time, we will classify you as a non-microbusiness customer.
6.3 Once your classification as a Microbusiness Customer or non-microbusiness customer is determined by us at the Contract agreement date, such classification will remain the same until the Contract End Date or the date the Agreement is terminated in accordance with the applicable provisions of these Terms and Conditions.
6.4 You must inform us immediately if at any point during the term of the Agreement you either become or stop being a Microbusiness Customer. We will not change the terms of the Agreement, however, you may be subject to additional taxes.
6.5 If you are a Microbusiness Customer, you have the right to cancel the Agreement within 7 days without giving any reason.
6.6 The cancellation period will expire after 7 days from the date the Contract is agreed.
6.7 To exercise the right to cancel, you must inform us of your decision to cancel the Agreement by notifying us at:
Email: info@greenolite.co.uk
Phone: 08006990977
Address: 104 Howard Road, Mansfield, England, NG19 6AY
6.8 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.9 If we have started providing the Services during the cancellation period you will be required to pay the Charges due under the Agreement up until the cancellation date.
7.1 With effect from the Contract Start Date, we will supply the Services to you on and subject to the terms of the Agreement, including these Terms and Conditions.
7.2 We may obtain from your previous retailer (or other relevant parties) any information which we reasonably require to provide the Services to you.
7.3 You acknowledge and agree that the Services are supplied through infrastructure owned and maintained by the relevant Wholesaler, and accordingly that we have no control and no obligation in relation to such infrastructure. In particular, you acknowledge and agree that we give no warranty or other assurance:
7.3.1 that the relevant Wholesaler will deliver Services to the Connection Point at all times (without disruption);
7.3.2 regarding the volume, quality, constancy, or pressure of the water delivered;
7.3.3 that the supply of Services may be interrupted or suspended without notice if there is an Unplanned Event;
7.3.4 that the supply of Services may be interrupted or suspended for the purposes of the relevant Wholesaler carrying out necessary maintenance, repair, replacement, and inspection works.
8.1 You and us may by written agreement amend the Contract from time to time:
8.1.1 to add or remove additional Eligible Premises (in which case the Eligible Premises will be construed accordingly and we will supply the Services to you at the new or remaining (as applicable) Eligible Premises for the remainder of the term of the Agreement);
8.1.2 if your consumption or usage levels of Services change significantly;
8.1.3 if the applicable Wholesaler make changes to the Eligible Premises in the central market operating system (“CMOS”);
8.1.4 if you want to change:
8.1.4.1 the Meter Reads frequency;
8.1.4.2 the payment terms applicable in respect of any invoices issued under this Agreement;
8.1.4.3 the payment method for the Charges due under this Agreement;
8.1.4.4 if you require any administrative support (including without limitation having an account manager appointed to you);
8.1.5 for such other reasons as may be agreed by you and us from time to time in writing, provided that the Charges payable by you under the Agreement will be amended as well to reflect any changes made to the terms of the Agreement in accordance with this clause.
8.2 We reserve the right to amend the terms of the Agreement (including the Charges payable by you and these Terms and Conditions) as may be necessary from time to time.
8.3 Unless a change is:
8.3.1 exclusively for your benefit;
8.3.2 purely administrative; or
8.3.3 directly imposed by a change in the Relevant Laws,
we will use reasonable endeavours to notify you of a change to these Terms and Conditions ahead of the date on which the change comes into effect, and such notice will specify the date the change will apply from (“Change Effective Date”). If you do not accept the change, you must notify us of this and your intention to Transfer to another retailer in writing within 5 Business Days from the date of our notice.
Notification Address for Changes:
Email: info@greenolite.co.uk
Phone: 08006990977
Address: 104 Howard Road, Mansfield, England, NG19 6AY
8.4 If you give us notice in accordance with clause 8.3:
8.4.1 subject to clause 15, we will terminate the Agreement on the Transfer Date. For the avoidance of doubt, if the Transfer Date is after the Change Effective Date, the revised Terms and Conditions will apply to the provision of Services to you between the Change Effective Date and the Transfer Date; and
8.4.2 no Termination Fee will apply.
8.5 You agree that if you do not give us notice in accordance with clause 8.3 and you continue to receive the Services after the Change Effective Date, you will be deemed to have accepted the revised Terms and Conditions and that the Services will be provided on the basis of such revised Terms and Conditions.
9.1 If the Services are measured by a Meter (whether the Meter is provided by and is the property of the applicable Wholesaler or it is private or non-market Meter), we may request that you provide Meter Reads to us at the frequency set out in the Contract. If you agree to do so, but fail to provide a Meter Read when requested, you will allow us (or one of our agents) to access the Meter and take a Meter Read. Administration Charges and/or Third Party Charges may apply.
9.2 Where the Meter or associated equipment is provided by and is the property of the applicable Wholesaler:
9.2.1 the applicable Wholesaler or their Metering Agent will carry out any works needed in connection with the Services, including (but not limited to) installing, maintaining, testing, repairing, replacing, removing, disconnecting and reconnecting Meters and associated equipment. If, in connection with such works, we require the permission or consent of a third party (for example, permission from a landlord if you are a tenant under a lease) to enable the applicable Wholesaler or their Metering Agent to lawfully undertake such works, you will obtain such permission or consent in advance of the commencement of such works and will provide us with evidence of such permission or consent.
9.2.2 you will not remove, damage, modify (including by way of the addition of a data logger), bypass or otherwise tamper with the Meter or the associated equipment. You will take reasonable steps to ensure that the Meter and associated equipment is kept free from obstruction, damage or interference.
9.2.3 if the Meter or associated equipment is damaged by you or any of your employees, agents or subcontractors, or by any device that you have permitted to be fitted to the Meter or associated equipment (other than fitted by or on behalf of us or the applicable Wholesaler), you will pay to us any applicable Non-Primary Charges and Administration Charges to rectify such damage.
9.3 At all reasonable times, you agree to provide to us, the applicable Wholesaler, their Metering Agents and any of their and our respective employees, agents or subcontractors, safe and unobstructed access (by vehicle in appropriate cases) to any Eligible Premises and to the applicable Meter, associated equipment and associated pipework to:
9.3.1 undertake any required activity in connection with a Meter, associated equipment and associated pipework;
9.3.2 disconnect your supply of the Services;
9.3.3 disconnect the supply of any other person, company or firm which shares the Services with you;
9.3.4 take possession of the Meter or other equipment owned by us or the applicable Wholesaler;
9.3.5 inspect or test a Meter or connection to the Eligible Premises;
9.3.6 enable us to comply with our obligations under the Relevant Laws;
9.3.7 sample or monitor water quality; or
9.3.8 sample or monitor Trade Effluent Services.
9.4 You will ensure that we, the applicable Wholesaler, their Metering Agent and their and our employees, agents and subcontractors are provided with immediate unobstructed access to the Eligible Premises at any time in the case of an emergency, or where such access is required by the Relevant Laws.
9.5 Where the Wholesaler agrees to replace the Meter at your request, the Wholesaler (or a third party appointed by the Wholesaler) will carry out the work necessary to change the Meter and we will charge you any costs incurred by the Wholesaler (or the applicable third party) in regard to such a change. Any costs incurred in accordance with this clause will be included in the Non-Primary Charges where the work is carried out by the Wholesaler or in the Third Party Charges where the work is carried out by a third party appointed by the Wholesaler, and you will pay such Non-Primary Charges or the Third Party Charges and any applicable Administration Charges in accordance with the terms of this Agreement.
9.6 If you reasonably believe that the Meter is inaccurate, you may ask us to request that the Wholesaler tests it. If you make such a request, we will ask the Wholesaler to test the Meter within a reasonable period of time. If the Wholesaler tests the Meter and agrees to repair or replace the Meter free of charge, no additional costs will be charged to you. If the Wholesaler tests the Meter and agrees to repair or replace the Meter at a cost, we will include all the costs incurred by the Wholesaler in repairing or replacing the Meter in the Non-Primary Charges and any applicable Administration Charges payable by you to us in accordance with the terms of the Agreement.
9.7 We will notify you if the Wholesaler needs to change your Meter or related equipment in order to comply with the Relevant Laws or for any other reason. We will include all the costs incurred by the Wholesaler in replacing the Meter in the Non-Primary Charges and any applicable Administration Charges payable by you to us in accordance with the terms of the Agreement.
9.8 You acknowledge and agree that we will not be responsible or liable for:
9.8.1 any faults in a Meter or associated equipment which we do not own or which we have not supplied under or in connection with the Agreement, or for any resulting losses, costs, damages or expenses;
9.8.2 any faults in a Meter or associated equipment arising in consequence of you fitting any device to or tampering with such Meter or associated equipment;
9.8.3 any losses, costs or damages arising in consequence of you or any of your employees, agents or subcontractors fitting any device to or otherwise tampering with a Meter or associated equipment; or
9.8.4 any losses, costs or damages arising in consequence of any defect in a Meter or associated equipment.
10.1. In consideration of the supply of the Services, you will pay the Charges.
10.2. We will calculate the Charges based on the following:
10.2.1. the Retail Service Fee;
10.2.2. Wholesaler Charges;
10.2.3. Third Party Charges;
10.2.4. Administration Charges.
10.3. All amounts payable under the Agreement are exclusive of any applicable VAT. VAT may therefore be payable (at the appropriate rate for you and the Services provided) under the Agreement. We will add VAT to your invoices based on your SIC Code in accordance with HMRC rules, and you will notify us immediately if there are any changes to your VAT status.
10.4. You acknowledge and agree that:
10.4.1. Wholesaler Charges and Third Party Charges will be passed through. Wholesaler Charges may increase or decrease as published by the Wholesaler in accordance with its Wholesaler Tariff Document from time to time, and any such increase or decrease will take effect from its effective date as published by the Wholesaler;
10.4.2. the Retail Service Fee will be set for the duration of the Agreement, unless the Agreement is varied.
10.4.3. Administration Charges will be charged in accordance with the published rates, which may be subject to change from time to time.
10.4.4. Third Party Charges will be charged in accordance with the rates charged to us by a relevant Third Party.
10.5. You acknowledge and agree that in respect of the Trade Effluent Services, any charges from the relevant Wholesaler for breaching your Trade Effluent Consents will be passed through to you.
10.6. We will use reasonable endeavours to procure:
10.6.1. Meter Reads with the frequency set out in the Contract; and
10.6.2. a Transfer Read on or around the Transfer Date.
10.7. If we are prevented from procuring a Meter Read or Transfer Read (as applicable) for any reason, we may use estimated reads.
10.8. We will calculate the Charges using the Meter Read or Transfer Read (as applicable) or estimates thereof.
10.9. If in relation to any Eligible Premises there is a recalculation of Wholesaler Charges relating to a period in respect of which Wholesaler Charges have previously been paid and become payable:
10.9.1. and as a result of such recalculation any Wholesaler Charges become due and payable by us, we will pass them through to you; or
10.9.2. and as a result of such recalculation, we receive a credit from the relevant Wholesaler, we may revise the Charges taking account of such credit and may refund or credit to you the amount of such credit, provided that we may set-off all or part of the amount of such credit against any outstanding sums payable by you to us under or in connection with the Agreement.
11.1. We will submit invoices for the Charges at the intervals set out in the Contract.
11.2. We may submit an invoice or amend any invoice already submitted up to 16 months after the date when the Services were provided if the amount of the Charges is affected by an event which results in an increase in the charges payable by us to the applicable Wholesaler in relation to the Services. In such circumstances, we may backdate any increase in the Charges to the extent permitted by the Relevant Laws.
11.3. The time limit in clause 11.2 will not apply if we owe you any credit in accordance with the terms of this Agreement and we want to amend one or more invoices to issue a credit note or to set off the credit against any Charges due under this Agreement.
11.4. The time limit in clause 11.2 will be extended to 24 months if an invoice needs to be amended by an amount that is subject to a dispute between us and the relevant Wholesaler.
11.5. We will send the invoice to your e-billing account or prepaid post subject to additional charges for paper invoices. For customers wishing to receive paper invoices, an Administration Charge will be added to each invoice.
11.6. E-billing facilities may, at our discretion, entitle us to send the invoice to an e-mail address maintained by you (info@greenolite.co.uk) or upload it onto your e-billing account. You will maintain an email address for this purpose and notify us of any changes to your email address. If an e-billing account is used, you will keep your password secure and confidential. We may close your e-billing account at any time without notice if we have reasons to believe that the account is being accessed or used in an unauthorised manner.
11.7. Any refund amount due to you will be set-off against amounts owed and will be paid back through your e-billing account over the course of the term of the Agreement. For the avoidance of doubt, the offset will settle both the amount owed to you and the amount you owe.
11.8. Where a credit arises, we will deduct the amount of credit from the total we take by direct debit. However, if we have consented to payment terms other than by direct debit or if the credit is greater than the amount owing to us, then we will credit the amount to an account operated by us for that purpose. We will pay any such amount to you on request. We will send the reconciliation notice or credit note to your address as held by us (104 Howard Road, Mansfield, England, NG19 6AY), unless we are aware that you are no longer in occupation of the Eligible Premises and you have not provided a forwarding address.
11.9. All invoices submitted by us for amounts payable under or in connection with the Agreement will be payable in full by you in accordance with the payment terms set out in the Contract.
11.10. If you disagree with the Charges, you should contact us immediately (08006990977) to submit a Meter Read and provide any evidence (such as photographs) as required. You must still pay the Charges shown on the invoice by the due date. Failure to do so will result in us taking steps in accordance with clause 11.11. Following our investigation, any debits or credits will be reconciled in the following month’s invoice. Your obligations under this clause still apply even if you appoint a third-party agent to provide bill processing or validation services. We will cooperate reasonably and in good faith to resolve such dispute as soon as is reasonably practicable.
11.11. If you do not pay the Charges by the due date, we will be entitled to take any of the following steps:
11.11.1. charge you interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1988 (which is eight (8) percent above the Bank of England base rate);
11.11.2. charge you an administration fee in accordance with the Late Payment of Commercial Debts (Interest) Act 1988;
11.11.3. demand payment of all unpaid invoices under the Agreement, which will be deemed to be immediately due and payable;
11.11.4. disapply any discounts previously agreed in respect of your preferred method of payment;
11.11.5. charge you reasonable expenses incurred in obtaining the money owed to us in accordance with your Agreement, including any associated Non-Primary Charges, Third Party Charges, and Administration Charges;
11.11.6. if you have agreed to pay by direct debit, charge you an Administration Charge if we are unable to collect the payment;
11.11.7. require you to make an advance payment or pay the Charges for each month in advance based on our estimate of likely Services usage in that month;
11.11.8. require you to pay a performance bond, in an amount which we reasonably determine to be the approximate value of three (3) months’ supply of Services;
11.11.9. pass information relating to you onto a credit reference agency.
11.12. If the Services comprise both Water Services and Sewerage Services:
11.12.1. if the Agreement ends for one of such services, the Agreement will remain in full force and effect in respect of the part of the Services which continues;
11.12.2. if you make a payment to us but do not notify us of the part of the Services that such payment relates to, we will apply such payment in the following order of priority:
11.12.2.1. in full or partial payment of invoices for Services which have been outstanding for payment for 90 days or more (paying the oldest invoice first);
11.12.2.2. in respect of any remaining balance, in full or partial payment of outstanding invoices for Water Services and Sewerage Services in equal proportions;
11.12.2.3. in respect of any remaining balance, in full or partial payment of any other amount due for payment by you to us under or in connection with the Agreement.
11.13. If you have difficulty paying the Charges, you should contact us immediately (08006990977). We will discuss your payment method options and try to help in line with our policies and code of practice.
11.14. In the event of continued non-payment, we may refer you to our partner debt collection agency and reserve the right to charge you the cost of recovering any outstanding Charges as well as the cost of collection, which will be included in the Third Party Charges and Administration Charges.
12.1. On or around thirty (30) days before the Contract End Date, we will send you a renewal notice.
12.2. If you renew your Contract with us for another Fixed Term, you will enter into another agreement with us which will start on the day after the Contract End Date and will end on a new Contract End Date.
12.3. If you do not renew your Contract for another Fixed Term or the Agreement is not terminated by the Contract End Date, we will move you to standard variable rates from the date after the Contract End Date.
12.4. The Agreement can be terminated on or after the Contract End Date provided that:
12.4.1. there are no Outstanding Charges on the account; and
12.4.2. your Transfer has gone ahead on a Transfer Date which is on or after the end of the Fixed Term; or
12.4.3. the Services supply to the Eligible Premises is permanently disconnected on or after the end of the Fixed Term.
12.5. At any time following the Contract End Date, you may Transfer to another retailer, provided that you will remain liable to pay the Charges and all other sums payable under or in connection with the Agreement until and including the Transfer Date.
12.6. Subject to clause 12.4, the Agreement can be terminated only in accordance with the provisions of this clause 12.
12.7. We may terminate the Agreement at any time if:
12.7.1. the premises at which the Services are received stop being Eligible Premises;
12.7.2. the premises are permanently disconnected in accordance with clause 14;
12.7.3. we serve you with written notice because you stop trading or you are deemed in accordance with law to be unable to pay your debts, or any legal proceedings or other steps are taken in relation to your winding-up or liquidation, the appointment of a liquidator, receiver, administrator, administrative receiver or similar officer in respect of you or your assets, a composition, assignment, or arrangement with your creditors;
12.7.4. it becomes unlawful for you or us to comply with any material provision of your Agreement with us;
12.7.5. supplying the Services to you would put us in breach of the terms of our Relevant Licences;
12.7.6. we have not been able to become the retailer of the Services for the Eligible Premises on the Contract Start Date;
12.7.7. our Relevant Licences are revoked.
12.8. If we terminate the Agreement in accordance with these Terms and Conditions, we will inform you of the end date (and, if the Agreement is not ending, we will inform you of the affected Eligible Premises).
12.9. Following the ending or expiry of the Agreement, we will prepare a final invoice for you, setting out all Outstanding Charges that are owed to us by you. We may need a final Meter Read for this.
12.10. The ending or expiry of the Agreement for whatever reason will be without prejudice to your and our rights and remedies which have accrued prior to the end or expiry of the Agreement.
12.11. Such ending or expiry will also be without prejudice to the continuing validity of any provision of the Agreement which expressly or by implication is intended to come into or remain in force on or after the end or expiry of the Agreement.
13.1. If the Agreement is terminated prior to the Contract End Date, you may be liable to pay a Termination Fee equal to 25% of the total remaining Retail Service Fee.
13.2. You can terminate the Agreement prior to the Contract End Date provided:
13.2.1. all Outstanding Charges have been paid;
13.2.2. you have given us written notice to the following email address: info@greenolite.co.uk;
13.2.3. your Transfer has been completed; and
13.2.4. any required Termination Fee has been paid.
14.1. If you are leaving the Eligible Premises, you must give us notice in writing no later than 7 calendar days after the date when you vacate the Eligible Premises. If you give us notice in accordance with this clause 14.1, we may, at our discretion, terminate the Agreement effective from the date when you have vacated the Eligible Premises instead of the date when you gave us notice.
14.2. If you fail to give us notice in accordance with clause 14.1:
14.2.1. you will be liable to pay an Administration Charge; and
14.2.2. the Agreement will continue in full force and effect until we terminate the Agreement on the earlier of:
14.2.2.1. the date when you provide evidence to us to our reasonable satisfaction that you have vacated the Eligible Premises and you have ceased to have any rights of occupation of the Eligible Premises; or
14.2.2.2. the date when we otherwise become aware that you have vacated the Eligible Premises and you have ceased to have any rights of occupation of the Eligible Premises.
14.3. In all circumstances, you will be liable to pay all amounts payable to us under or in connection with the Agreement which are due for the period prior to the date of termination of the Agreement.
14.4. If you fail to give us an accurate Meter Read as at the date upon which you vacate the Eligible Premises, we may apply a reasonable estimate of such Meter Read for the purposes of raising a final invoice for the Services, provided that in such circumstances you will be liable to pay such additional Charges as may be calculated by reference to the next following physical Meter Read.
15.1. In addition to our other rights, and subject to any restrictions imposed by Relevant Laws or industry codes, if we receive notice of a Transfer Registration Application from another retailer for any Eligible Premises supplied under the Agreement, we reserve the right to object to the Transfer if any of the circumstances in clause 15.2 apply.
15.2. Clause 15.1 will apply in any of the following circumstances:
15.2.1. Your Transfer Date is on or before the Contract End Date;
15.2.2. You have Outstanding Charges in relation to the Eligible Premises supplied with Services (or in connection with the supply of Services) under the Agreement;
15.2.3. You are in a material breach of any of the provisions of the Agreement and such breach is not remedied to our reasonable satisfaction.
15.3. If we object to the Transfer, we will notify you within five (5) Business Days from making the objection to another retailer and explain the reasons for it and how you may dispute or resolve such objection.
15.4. If you believe that your Transfer to another retailer has been initiated in error, let us know by contacting info@greenolite.co.uk or calling 08006990977, and we will take reasonable steps to cancel your Transfer.
16.1. We will serve a notice of our intention to disconnect the supply of Services to you if required by Relevant Laws.
16.2. We may temporarily disconnect the supply of all or part of the Services, subject to Relevant Laws, if:
16.2.1. you do not pay any amount properly due and payable for the applicable Services as required by the Agreement; or
16.2.2. you request us to disconnect the supply on a temporary basis for any reason (for example, if the Eligible Premises are subject to refurbishment).
16.3. We may permanently disconnect all or part of the Services, subject to Relevant Laws.
16.4. You can request that we disconnect your supply on a permanent basis for any reason (for example, if the Eligible Premises are subject to demolition).
16.5. If all or any part of the Services have been disconnected on a permanent basis, the Agreement will terminate in respect of the disconnected Services on the date of the relevant disconnection, provided that:
16.5.1. such termination is without prejudice to any antecedent rights and obligations you or us may have; and
16.5.2. the Agreement will continue in full force and effect in respect of any part of the Services which are not disconnected on a permanent basis.
16.6. If all or any part of the Services have been temporarily disconnected in any of the circumstances set out in clause 16.2 and you have rectified the applicable default to our satisfaction, if requested by you to do so, we may agree to reconnect the applicable part of the Services.
16.7. In addition to any Non-Primary Charges and Third Party Charges, you will be liable for Administration Charges for disconnection and reconnection.
17.1. We are only legally responsible to you to the extent expressly set out in these Terms and Conditions. We have no other duty or legal responsibility to you. All other legal responsibilities, guaranties, and conditions or warranties implied by law or otherwise are disapplied to the greatest extent permitted by law.
17.2. Any references to liability in this clause 17 include every kind of liability arising under or in connection with the Agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
17.3. Subject to clause 17.8, we are not legally responsible to you in any way for:
17.3.1. direct or indirect loss of business, sales, profit, anticipated savings, goodwill, interest, or lost opportunity or loss of contract or loss of income or loss or corruption of data or interference with business; or
17.3.2. for any other indirect, special or consequential loss or damage, whether or not caused by the acts of omissions or negligence of our employees or agents and regardless of whether we have been informed of the possibility of the likelihood of such damages.
17.4. Subject to clause 17.8, we will not be legally responsible to you for any loss or costs which you have suffered or incurred as a result of your legal responsibility to any other person or party.
17.5. Subject to clause 17.8, we will not be liable to you for:
17.5.1. any damage to, defect in or failure of any ducting, pipework or other infrastructure beyond the Supply Point and via which any part of the Services are delivered, including any such ducting, pipework or other infrastructure which:
17.5.1.1. connects the Supply Point to the Eligible Premises; or
17.5.1.2. is situated within or beneath the Eligible Premises,
other than in circumstances where such damage defect or failure arises in consequence of any of our acts or omissions or the acts or omissions of any of our employees, agents or subcontractors; and
17.5.2. any Unplanned Event or any Force Majeure Event.
17.6. Subject to clause 17.8, our total liability to you under or in connection with the Agreement will not exceed £1,000 (one thousand pounds) in respect of any one event or series of connected events.
17.7. Our maximum liability to you for loss or damage caused to you for any act or failure to act by the Wholesaler is the amount (if any) that we have been able to recover from the Wholesaler.
17.8. Nothing in this Agreement limits or excludes any liability which cannot legally be limited or excluded, including but not limited to liability for:
17.8.1. death or personal injury caused by negligence;
17.8.2. fraud or fraudulent misrepresentation; and
17.8.3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
17.9. Each of the clauses 17.1 to 17.8 (inclusive) can be enforced separately. If for any reason one or more of these terms are found not to be valid or to be unreasonable, we may still enforce the remainder of the clauses.
1.1. These Terms and Conditions are for business customers (which includes Microbusiness Customers). They should be read alongside your Contract, which together make up the “Agreement” between us.
1.2. The Agreement is between us, (Greenolite Limited) and you, where you have decided to enter into an Agreement for the supply of gas, electricity or both to Non-Domestic Premises.
1.3. Please note that any reference to the word ‘Property’ means Non-Domestic Property which are not or are not to become Green Deal Premises during the Contract.
1.4. Please note that references to the word ‘Energy’ means electricity or gas which we have agreed to supply to your Property, subject to these Terms and Conditions. These Terms and Conditions apply separately in respect of each account under which we supply you with Energy.
1.5. Please read them carefully so that you are fully aware and understand our mutual obligations and responsibilities. In the event of inconsistency with any other document, these Terms and Conditions will prevail over any other document between us including, your Contract unless otherwise agreed with you.
1.6. These Terms and Conditions apply to all Contracts unless specified otherwise in the Contract.
1.7. We may amend and update these Terms and Conditions from time to time. We will try to give you reasonable notice of any major changes.
Actual Meter Readings means a meter reading taken at the Property by us or an appointed agent, a meter reading taken remotely, or a meter reading taken by you read from your Metering.
Advanced Meter means type of Metering that measures consumption data in multiple time periods and such data can be accessed by us remotely.
Advance Payment means a sum of money equal to one, two, or 3 months’ billing based on your estimated annual consumption.
Available Capacity means the total agreed maximum amount of Energy that the local Network Operator is required to make available in relation to your supply, as set out in any contract between you and the Network Operator.
Agreed Capacity Charge means a charge for the amount of Energy that is reserved for your Metering to be used at any time expressed in pence per kilovolt ampere (kVA) per day, which is agreed between you and the Network Operator and passed through by us from the Network Operator.
Bill means an invoice or statement that informs you of the amount of money owed to us by you, including any detailed breakdown of our Charges.
Capacity Excess Charge means a charge for instances when the Agreed Capacity has been exceeded. Expressed in pence per kilovolt ampere (kVA) per day, which is set by the Network Operator and passed through by us from the Network Operator.
Charges means the amount of money you owe us, including any fees you may incur, payable by you to us in accordance with your Agreement with us.
Commencement Date means the date we confirm acceptance of our Agreement in writing.
Connection Point means, in respect of each Property, the point(s) at which the Energy flows between the Network and your Metering, pipes or wires.
Contract means the supply contract between us and you that forms part of your Agreement with us or Deemed Contract.
Current Transformer Meter means type of Metering which uses a current transformer as part of the mechanism for measuring the electricity current.
Deemed Contract means a contract between you and us to supply Energy to the Property under these Terms and Conditions, without entering into a formal agreement with us for those services.
Director means a director as defined in the Companies Act 2006.
Due Date means the date by when we must receive the payment of Charges due from you, as specified in your in your Contract, in your Bill, or any other statement setting out amounts which you owe us.
End Date means the last date of the Fixed Term.
Fixed Term means the length of time during which your prices are fixed or flexed (as the case may be) as agreed between you and us and specified on your Contract.
Green Deal Premises means premises as defined in Condition 19C of the Standard Conditions of Electricity Supply Licence.
Guarantor means a Director of the company which has entered into an Agreement with us.
Half-Hourly Meter means type of Metering that measures consumption data in multiple periods and is able to provide such data in half-hourly periods.
Industry Codes means the codes and agreements referred to in our Supply Licence.
Large Gas Meter means type of Metering that is designed to operate with a maximum flow rate of greater than 11 cubic metres per hour.
Leaving Notice means a notice from you to us informing us of change of Property owner or occupier. The notice must include the following details:
a) The date you are leaving the Property;
b) Your new contact details; and
c) If you are the occupier of the property, the details of the Property owner.
Metering means, for each connection point, the appropriate metering (and related equipment) used for measuring Energy consumption at the connection point and for the collection and transmission of such data.
Microbusiness Customer means a non-domestic customer who meets one of the following criteria:
d) Employs fewer that ten (10) employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2million; or
e) uses no more than 100,000 kWh of electricity a year; or
f) uses no more than 293,000 kWh of gas a year.
Network means, as the case may be, either the electricity distribution network or the gas distribution network, through which you receive the supply of Energy.
Network Operator means, in respect of each property, the owner or operator of the Network.
Non-Domestic Property means Non-Domestic Premises as defined in Condition 6 of the Standard Conditions of Gas and Electricity Supply Licence.
Ofgem means the Office of Gas and Electricity Markets, an industry regulator set up by Parliament to protect the interests of energy customers.
Outstanding Charges means the amount of any Charges which are due to us from you, and which remain unpaid after the Due Date.
Property means any part of any land, building or structure that you wish to be supplied under your Agreement with us and at which the supply of Energy is used wholly or mainly for business purposes.
Reactive Power Charge means a charge for the electricity used to power up certain industrial and commercial equipment before working electricity is used to operate it, such as equipment that generates a magnetic field before full operation, expressed in pence per kilovolt ampere reactive hours (kVArh). It is calculated by the Network Operator and passed through by us from the Network Operator.
Related Metering Points means two or more metering points that supply the same customer and are located at the same (or any part of the same) Property.
Relevant Metering means type of Metering that we are required by our Supply Licence or Industry Codes to install and operate at your Property, and which includes Smart Meters, Advanced Meters, Current Transformer Meters, Half-Hourly Meters or Large Gas Meters.
Responsible Supplier means, for each Property, the supplier registered under the Industry Codes as responsible for the supply of Energy to the Connection Point(s) at that Property.
Shipperless Property means a property that has no current registered shipper but previously had one, and for which it has been established that gas is being consumed through Metering.
Smart Meter means type of Metering that complies with the Smart Metering Equipment Technical Specification Version 2 or later and enables us to access the information held of the smart meter remotely.
Supplier of Last Resort Direction means when Ofgem appoints another supplier to take over responsibility for our customers.
Supply Licence means either, as the case may be, our electricity supply licence held under section 6 of the Electricity Act 1989 or our gas supply licence held under section 7A of the Gas Act 1986.
Supply Start Date means the date we aim to start your supply of Energy to the Property under your Agreement with us.
Supply Transfer means, in relation to any Property at which a supplier is supplying Energy (gas and/or electricity), the transfer of responsibility for that supply (gas and/or electricity) from one supplier to another.
Termination Fee means a payment by you where your Agreement with us is terminated before the end of the Fixed Term and this payment is calculated in accordance with clause 10.3.
Unregistered Property means a property that has never been registered by a shipper but where there is Metering fitted and it has been established that gas is being consumed through Metering.
3.1. If you have become responsible for the Property where we currently supply Energy to you or otherwise you have become legally responsible for the Metering at the Property supplied by us, you will have a Deemed Contract with us.
3.2. A Deemed Contract comes into force on either:
3.2.1. The date we began to supply you with Energy;
3.2.2. The date you began to take supply of Energy from us.
3.3. When a Deemed Contract arises because Ofgem tells us to begin to supply you with Energy, we will protect the amount of credit owed to you by your previous supplier to the extent we had made such commitment to Ofgem prior to our appointment as your new supplier.
3.4. If you have a Deemed Contract with us these Terms of Conditions should be read as follows:
3.4.1. The following obligations in section 4 apply: 4.4 and 4.7;
3.4.2. All obligations in section 5 apply except: 5.6 and 5.11;
3.4.3. All obligations in section 6 apply;
3.4.4. The following obligations in section 7 apply: 7.1, 7.2 and 7.6
3.4.5. All obligations in section 8 apply except: 8.1, 8.11.4, 8.11.6, 8.11.7, 8.18, 8.20, 8.21;
3.4.6. All obligations in sections 9, 10 and 11 are excluded;
3.4.7. All obligations in section 12 apply except 12.2.7;
3.4.8. All obligation in sections 13, 14, 15 and 16 apply.
3.5. We will charge you for the supply of Energy at our Deemed Contract prices. Our Deemed Contract prices are available on our website https://greenolite.co.uk/.
3.6. Your Deemed Contract with us will end:
3.6.1. When you enter into an Agreement with us;
3.6.2. Following completion of a Supply Transfer to another supplier. Your Deemed Contract with us will end on the Supply Start Date with your new supplier;
3.6.3. When you give us a Leaving Notice that you no longer will be responsible for the Property or the Metering at the Property, we supply Energy to, prior the date when you stop being responsible for that Property or Metering;
3.6.4. When we permanently disconnect the supply of Energy to your Property;
3.6.5. When Ofgem makes a Supplier of Last Resort Direction.
3.7. For the avoidance of doubt, if you have a Deemed Contract we will not charge you a Termination Fee should you wish to complete a Supply Transfer to another supplier.
4.1. Your Agreement starts on the Commencement Date and will continue until either the End Date or the date your Agreement is terminated in accordance with clause 6.12 or section 9.
4.2. When you enter into a Contract with us we will confirm the initial prices of Energy. These form part of your Contract. We may change these prices from time to time, including (but be not limited to):
4.2.1. If a supply point is added, replaced, re-energised, re-connected, or its voltage, measurement class or profile class is amended;
4.2.2. If your actual consumption is greater than the estimated annual consumption of electricity/annual quantity of gas according to the amount stated on your Contract or held by the Industry, we reserve the right to vary the prices of energy for the increased amount. If your estimated annual consumption of electricity/annual quantity of gas is less than the amount as stated in your Contract or held by the Industry, we reserve the right to pass on to you any losses we incur in the course of a year on commodity prices as a result of your underconsumption.
4.3. During the term of your Agreement with us we will supply Energy to you in accordance with these Terms and Conditions. We will supply Energy via the relevant Network Operator who will deliver the Energy to each Connection Point on our behalf. The Network Operator is responsible for maintaining the network and the connection of each Property to the network and may disconnect the supply of Energy where it is in accordance with its legal rights to do so.
4.4. We will take reasonable steps to complete a Supply Transfer in five (5) working days from the Commencement Date unless:
4.4.1. You have requested that the Supply Start Date is a later date;
4.4.2. You notify us that you do not wish for the Supply Transfer to take place;
4.4.3. The supplier who is the current Responsible Supplier raises an objection to the Supply Transfer in accordance with their terms and conditions;
4.4.4. We do not have all the information requested from you to complete the Supply Transfer, despite our reasonable efforts to obtain such information;
4.4.5. Your Property is part of an exempt distribution system;
4.4.6. Other circumstances beyond our reasonable control;
4.4.7. The Commencement Date is after 5pm on a working day, in which case we will take reasonable steps to complete a Supply Transfer in five (5) working days from the next working day after the Commencement Date.
4.5. If on the day after the Supply Start Date, the Property is still being supplied by another supplier, we may agree another Supply Start Date with you. If another Supply Start Date is agreed, your Commencement Date and End Date will remain as per your Agreement with us.
4.6. In the event that the supply of Energy to your Property is temporarily interrupted we will pass on any relevant compensation payments we receive from your Network Operator as a result of such temporary supply interruption.
4.7. We will report cases of suspected or actual theft to a central theft risk assessment service. We will refer individual cases to regional revenue protection services, who will carry out site visits and take any appropriate action.
5.1. You agree to carry out your responsibilities under this Agreement, including to take the Energy supplied to you by us and to pay any of the Charges due. This includes any additional Charges which may become due at any point during the term of our Agreement.
5.2. You agree that, so long as we are the Responsible Supplier, Energy supplied to your Property will be treated as having been supplied under our Agreement, even if you have a contract for the supply of Energy to your Property with any other person.
5.3. Ownership of the Energy will transfer to you at the Connection Point, where responsibility for the Energy will become your responsibility. Therefore, you will be responsible for Energy losses which are incurred on your side of the Connection Point.
5.4. You represent and warrant:
5.4.1. You are the owner or occupier of the Property (or will be on the agreed Supply Start Date);
5.4.2. The Property is and remains connected to the Network Operator’s network at the relevant Connection Point;
5.4.3. All of the information provided by you (or on your behalf) in relation to the Contract is accurate and complete, and not misleading;
5.4.4. You have or will obtain authorisation from your landlord to install Metering and associated equipment relating to the Property;
5.4.5. Maintain all pipes, equipment, wires, meters, and cables, as well as any other fittings belonging to you and used in conjunction with the supply on your side of the Metering (which starts at the Connection Point) in good working order and safe condition in compliance with the law at all times;
5.4.6. Provide us with assistance and information that we reasonably require to enable us to comply with our obligations under your Agreement with us, our Supply Licence, and the Industry Codes.
5.4.7. Any and all Properties to which Energy is supplied under your Agreement with us are Non-Domestic Properties;
5.4.8. You will contact the National Gas Service Emergency Line immediately if you believe or suspect that there is or may be an escape of gas, by calling 0800 111 999 and allow the access necessary for the emergency services to be provided. In the case of an electricityal emergency, you will dial 105.
5.4.9. You will inform us after any such emergencies and cooperate with any further steps required by us.
5.5. You agree to maintain and comply with all necessary agreements and consents for connection to the Network Operator’s network at the relevant Connection Point.
5.6. You are responsible for terminating your agreement with your current supplier and ensuring that they have no cause to object to a Supply Transfer to us under your agreement with them.
5.7. When you are the occupier of the Property, you agree to provide us with the name, address, and telephone number of the owner of the Property at the start of your Agreement with us. If there are any changes to the Property owner, you agree to notify us of the changes in writing at least thirty (30) days prior the changes are due to be made or as soon as you become aware of them.
5.8. You agree to notify us in writing at least thirty (30) days prior the occurrence of the following events:
5.8.1. you make changes to the Property that are likely to alter the amount of Energy consumed or the time of day it is consumed;
5.8.2. if the Contract is for the supply of electricity, you install electricity generating equipment at the Property;
5.8.3. if the Contract is for the supply of electricity, you change the voltage at which you take the electricity supplied;
5.8.4. you make or anticipate any changes to the estimated minimum amounts of Energy you will require.
5.9. You agree to our contacting you in relation to your Agreement with us using any contact details provided to us by you.
5.10. You acknowledge that as part of the provision of Energy to your Property, we may require information from your previous supplier. We may obtain from your previous supplier (or other relevant parties) any information which we reasonably require in the course of supplying Energy to the Property.
5.11. You must inform us immediately if at any point during the term of your Agreement with us you either become or stop being a Microbusiness Customer. We will not change the tariff you pay for the Energy supplied or the Terms of Conditions for the remainder of the term of your Agreement, however, you may be subject to additional taxes, duties or levies.
5.12. You must inform us immediately if at any point during the term of your Agreement with us if any Property we supply Energy to under your Agreement with us stops being a Non-Domestic Property. We will not change the tariff you pay for Energy supplied to any such Property or the Terms and Conditions in respect of any such Property for the remainder of the term of your Agreement with us, however, you may be subject to different taxes, duties or levies. We will arrange a Supply Transfer of any such Property to another supplier from termination.
6.1. We may arrange for Metering to be installed, as necessary, for the Property supplied with Energy under your Agreement with us. Where relevant, you confirm that you are legally able to and have permission to allow us or agents working on our behalf into the Property and you will give us full access to the Metering whenever we require access (including agreeing to our gaining remote access).
6.2. Where we install the Metering, it will either belong to us or to a third-party with which we have a contractual relationship. You will not own the Metering and will not be able to object to its replacement with alternative Metering or the transfer of ownership of the Metering if replacement takes place.
6.3. You agree to, at all reasonable times, allow your Network Operator or us (including relevant employees, representatives, agents, and subcontractors) to have safe, full, and free access to the Property and Metering, including any equipment, wires, cables, and other fittings used in connection of the supply of Energy to your Property under your Agreement with us in order to install, read, maintain, inspect, remove or replace the Metering or any associated equipment. If there are any obstructions that prevent us (or any of our agents or contractors) from gaining access to your Property and Metering, you are responsible for removing the obstruction and for the cost of doing so.
6.4. You will take reasonable steps to ensure that all Metering and associated equipment (whether it belongs to us or a third-party) on or at your Property is not lost, stolen, or damaged. You agree to pay us for any costs we may incur (either directly or indirectly) in replacing or repairing lost, stolen, or damaged Metering unless the damage is caused by our act or omission.
6.5. Where we agree to replace the Metering at your request, you will reimburse us for any loss or expense that we incur (including abortive visit charges) in regard to such a change, where such a request is due to some reason other than that arising due to our failure to meet our obligations.
6.6. If you cancel your appointment less than seventy-two (72) hours prior to the appointment date, we will charge you an appointment cancellation fee of one hundred (100) GBP.
6.7. It is your responsibility to provide us with meter readings on a monthly basis. We will use the readings you provide to us so long as that they are not inconsistent with the readings taken by us or our designated industry approved agents. We may, at our discretion, make arrangements for the Actual Meter Readings to be provided to us.
6.8. For the Properties that have Half-Hourly Meters, you will contract with a meter operator agent (as defined in the Industry Codes) for the maintenance of those meters. You will notify us of the entity with which you have contracted at least thirty (30) days in advance of the Supply Start Date (and in advance of any replacement). Where this clause 6.8 applies, you will be responsible for the accuracy of the meters and you will compensate us for any losses and costs we incur as a result of the poor performance of your agent.
6.9. If an Actual Meter Reading is not available or, where provided by you, it is in our reasonable belief inaccurate, we will estimate the amount of Energy used by you and will charge you accordingly. The estimate will be based on the estimated annual consumption of electricity and annual quantity of gas according to the amount as held to be standard by the Industry. Any such estimates shall be subject to reconciliations as actual or more accurate information becomes available to us.
6.10. If you reasonably believe that the Metering at the Property is inaccurate, you may ask us to test it. If you make such a request, we will arrange for the Metering to be tested within a reasonable period of time. If the accuracy of the Metering is found to be within the limits prescribed by the Industry Codes, you will reimburse us for the cost of the test. If the accuracy of the Metering is found to be outside the limits prescribed by the Industry Codes, we will repair or replace the Metering at our own cost and will apply a reasonable adjustment (up or down) to the Charges to reflect the inaccuracy.
6.11. We may need to change your Metering or related equipment in order to comply with Industry Codes or the Supply Licence. If we identify that your Metering needs to be changed, we will contact you to advise you on the next steps and any additional Charges that may become due as a result of the Metering change.
6.12. If we (including relevant employees, representatives, agents, and subcontractors) contact you to arrange to install Relevant Metering, you will allow us access to complete the installation without unreasonable delay. Where we are unreasonably denied access, we may ask you to pay any costs we have incurred, and we reserve the right to terminate your Agreement with us.
7.1. The Charges will be based on the prices and any taxes, duties or levies at the prevailing rate. The prices as well as any taxes, duties or levies that are applicable to you will be stated in your Contract. New taxes, duties or levies introduced during the term of your Agreement with us will be charged to you in addition.
7.2. The Charges will include third party and industry charges. These charges relate to the cost of delivering Energy to you and investment in future generation.
7.3. Third party and industry charges can be fixed or pass through. Any third party and industry charges that we pass through will be detailed in the Contract.
7.4. If your third party and industry charges are fixed, they will not change subject to clause 7.5.
7.5. We may change the Charges as a result of an introduction of third party and industry charges, the way in which such charges are calculated or if your charges change following changes to your charging band allocation. If this results in increased costs to us and are payable by us for supplying your Energy, we will pass these on to you.
7.6. If you become subject to Agreed Capacity Charges, Reactive Power Charges, Capacity Excess Charges or any other industry charges during the term of your Agreement with us, they will be charged to you in addition.
7.7. If you have a contractual relationship with a third-party provider for meter maintenance and data collection and aggregation services, we reserve the right to apply an administration fee for each meter which requires migration to your third-party provider.
8.1. Your payment method will be stated in the Contract.
8.2. We will, each month or at such other intervals as stated in your Contract or otherwise agreed with you, send you a Bill for the relevant period. Bills are generated within forty-eight (48) hours after a meter reading is taken or provided to us by you.
8.3. The Charges may be based on a reasonable estimate of how much Energy you have used, on information we have about the Property, and the estimated annual consumption of electricity and annual quantity of gas as stated by the Industry. You must pay the Charges shown on the Bill by the Due Date, including where the Charges are based on such an estimate.
8.4. We will send the Bill to your e-billing account or prepaid post subject to additional charges for paper Bills. For customers wishing to receive paper Bills, an administration fee of three (3) GBP will be added to each Bill.
8.5. E-billing facilities may at our discretion entitle us to send the Bill to an e-mail address maintained by you or upload it onto your e-billing account. You will maintain an email address for this purpose and notify us of any changes to your email address. If an e-billing account is used, you will keep your password secure and confidential. We may close your e-billing account at any time without notice if we have reasons to believe that the account is being accessed or used in an unauthorised manner.
8.6. We will create your direct debit mandate within ten (10) days from the Commencement Date or the date you contact us to do so. If for any reason we are unable to create your direct debit mandate, for instance if the information you have provided us is incorrect, we will treat this as a direct debit cancellation, and you may incur an administration fee.
8.7. If you pay by fixed direct debit, the first payment will be taken on or around the tenth (10th) day of the month. Ongoing Direct Debit payments will be taken on or around the same day of each month as the first payment. We reserve the right to increase or decrease the amount of fixed direct debit billed to you within a reasonable margin, depending on shifts in your usage patterns.
8.8. If you pay by variable direct debit, payment will be debited from your account within seven (7) to ten (10) days from a Bill being issued.
8.9. If you pay by BACS/CHAPS, electronic transfer or debit/credit card, cleared funds must reach us by the Due Date and payment must be correctly referenced. If we are unable to identify your payment because of your failure to correctly reference it, we may treat it as non-payment and take steps in accordance with clause 8.11.
8.10. You must make sure that there is enough money in your account to cover the Charges. If you cancel your direct debit without prior notice before we can collect any payment due, you must contact us immediately to confirm your new payment method.
8.11. If you do not pay the Charges by the Due Date, we will be entitled to take any of the following steps:
8.11.1. Charge you interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1988 (which is eight (8) per cent above the Bank of England base rate);
8.11.2. Charge you an administration fee in accordance with the Late Payment of Commercial Debts (Interest) Act 1988;
8.11.3. Demand payment of all unpaid Bills under your Agreement with us which will be deemed to be immediately due and payable;
8.11.4. Change the amount you pay or the payment method by which you pay. This may include charging you our Out Of Contract prices published at https://greenolite.co.uk/ for the remainder of the Contract;
8.11.5. Charge you reasonable expenses incurred in obtaining the money owed to us your Agreement with us, including costs associated with disconnecting, reconnecting, or replacing Metering;
8.11.6. Require you to make an Advance Payment or pay the Charges for each month in advance based on our estimate of likely Energy consumption in that month);
8.11.7. Pay a performance bond, in an amount which we reasonably determine to be the approximate value of three (3) months’ supply of Energy;
8.11.8. Require you to pay us a deposit in an amount equal to our estimate of our likely exposure to you under your Agreement with us (in which case title to such amount will vest in us, but we will pay you an equal amount after the payment of the final Bill following the end of the Contract) (subject to any amounts deducted by us in settlement of Outstanding Charges under your Agreement with us); and
8.11.9. Pass information relating to you onto a credit reference agency.
8.12. If the Charges remain unpaid after the Due Date, the Guarantor irrevocably and unconditionally undertakes and guarantees to pay any Outstanding Charges. The Guarantor agrees that this guarantee will remain in full force and effect and be binding until your Agreement with us is satisfied.
8.13. If you disagree with the Charges, you should contact us immediately to submit an Actual Meter Reading and provide any attendant evidence (such as photographs) as required. You must still pay the Charges shown on the Bill by the Due Date. Failure to do, will result in us taking steps in accordance with clause 8.11. Following our investigation, any debits or credits will be reconciled in the following month’s Bill. Your obligations under this clause 8.13 still apply even if you appoint a third-party agent to provide bill processing or validation services.
8.14. If you have difficulty paying the Charges, you should contract us immediately. We will discuss your payment methods options and try to help in line with our policies and code of practice.
8.15. In the event of continued non-payment, we may refer you to our partner debt collection agency and reserve the right to charge you the cost of recovering any Outstanding Charges as well as the cost of collection.
8.16. Any refund amount due to you will be set-off against amounts owed and will be paid back through your e-billing account over the course of the term of your Agreement with us. For the avoidance of doubt, offset will settle both the amount owed to you and the amount you owe.
8.17. Where a credit arises, we will deduct the amount of credit from the total we take by direct debit. However, if we have consented to payment terms other than by direct debit or if the credit is greater than the amount owing to us, then we will credit the amount to an account operated by us for that purpose. We will pay any such amount to you on request. We will send the reconciliation notice or credit note to your address as held by us, unless we are aware that you are no longer in occupation of the Property and you have not provided a forwarding address.
8.18. If you are a Microbusiness Customer, when we send you a Bill, we can only look to recover Charges for the Energy supplied to you in the last twelve (12) months from the date on which we issue you the Bill, unless:
8.18.1. We have already sent you a Bill and are in contact with you about payment of previously billed Charges;
8.18.2. You behave in an obstructive or unreasonable way (for example you do not allow us or agents acting on our behalf to access to your Metering to read them without good reason , physically blocking more than one reasonable attempt to access your Metering, or you are behaving unlawfully by stealing Energy or, where you are responsible for your Metering and you fail to keep it in proper working order), or
8.18.3. Any other circumstances specified by Ofgem.
8.19. Unless clause 8.18 applies, we reserve the right to reconcile and recover Charges for the Energy supplied to you in the last twenty-eight (28) months from the date when we issued you the Bill.
8.20. If at any time during the term of your Agreement with us we receive credit reports which we are not satisfied with, we may ask for an Advance Payment or an increase in the Advance Payment.
8.21. If you are required to make an Advance Payment during the term of your Agreement with us, the Advanced Payment will be reconcilled as part of a Bill issued to you in the final month of your Agreement with us.
9.1. If you renew your Contract with us for another Fixed Term, you will enter into another Agreement with us which will start on the day after the End Date and will end on a new End Date.
9.2. If you do not renew your Contract for another Fixed Term or your Agreement with us is not terminated by the End Date, we will move you to standard variable rates from the date after the End Date.
9.3. Your Agreement can be terminated on the End Date provided that:
9.3.1. there are no Outstanding Charges on the account; and
9.3.2. your Supply Transfer has gone ahead on a Supply Start Date which is on the date after the end of the Fixed Term; or
9.3.3. the Energy supply to the Property is disconnected at the end of the Fixed Term.
9.4. If you terminate or try to terminate your Agreement with us prior to the End Date or we terminate your Agreement with us in accordance with our rights, we may charge you a Termination Fee.
9.5. On or around sixty (60) days before the End Date, we will send you a renewal notice.
9.6. Where you will no longer be the owner or occupier of a Property, you must give us at least thirty (30) days’ prior Leaving Notice of the date the change in ownership or occupier is expected to occur. Your Agreement with us in respect of the Property will end the day after you have left the Property provided that we have received the Leaving Notice from you prior to the date you are leaving the Property. If we do not receive the Leaving Notice prior to the date you are leaving the Property, you will be liable for some or all of the Charges in respect of the Property until we enter into an Agreement for the Property with another party (which may deem to occur under law).
9.7. We may terminate your Agreement with us at any time for any or all of the Properties with Metering if:
9.7.1. We give you a notice of suspension of supply relating to the case where any legally authorised third party asks you to stop or limit the amount of Energy you use at the site such as where somebody’s property or safety is in danger;
9.7.2. You fail to pay the Charges in full within ten (10) days after us informing you of such failure;
9.7.3. You are in material breach of any of the provisions of your Agreement with us (other than failure to pay a Bill or other Charges) and such breach is not remedied to our reasonable satisfaction within two (2) days after you receive notice from us informing you of such breach;
9.7.4. We serve you with written notice because you stop trading or you are deemed in accordance with law to be unable to pay your debts, or any legal proceedings or other steps are taken in relation to your winding-up or liquidation, the appointment of a liquidator, receiver, administrator, administrative receiver or similar officer in respect of you or your assets, a composition, assignment, or arrangement with your creditors;
9.7.5. It becomes unlawful for you or us to comply with any material provision of your Agreement with us;
9.7.6. A landlord’s consent is required for us to become the Responsible Supplier for the Property (including for us to use a network that is not operated by a statutory licensee), and you have not obtained such consent on terms acceptable to us (or that consent ends);
9.7.7. We have not been able to become the Responsible Supplier for the Property within thirty (30) days from the Commencement Date;
9.7.8. You have failed to make an Advance Payment to us two (2) days before the Supply Start Date or by the date specified by us;
9.7.9. We cannot access or are prevented from accessing the Property;
9.7.10. We establish that the Property is a Shipperless Property or Unregistered Property;
9.7.11. Supplying you with Energy would put us in breach of the terms of our Supply Licence;
9.7.12. We cannot support the Metering at your site through our existing systems;
10.1. Without prejudice to our rights to pursue any additional remedy in addition to any Charges owed by you, we reserve the right to charge you a Termination Fee if any of the circumstances in clause 10.2 arise.
10.2. The circumstances referred to in clause 10.1 are:
10.2.1. Where your Agreement with us is wrongfully terminated by you;
10.2.2. Where your Agreement with is terminated by us as a result of your material breach of your Agreement with us;
10.2.3. Where you have failed to provide us with a Leaving Notice prior to the date you are leaving the Property;
10.2.4. Without prejudice to our rights to object to a Supply Transfer, where you try to arrange a Supply Transfer to another supplier prior to the end of the Fixed Term. The Termination Fee will become due on the date we receive notice of a Supply Transfer from another supplier.
10.3. The Termination Fee is worked out as follows:… 10.3.1. If following your Commencement Date, we have not yet started supplying to you:
Where:
”T” in GBP means Termination Fee;
“CH” in GBP means based on the estimated annual consumption of electricity/annual quantity of gas as stated on your Contract or held by the Industry, the amount of Charges that will be due for the supply of Energy between the Commencement Date and End Date.
10.3.2. If following your Commencement Date, we already started supplying to you:
Where:
“T” in GBP means Termination Fee;
“CH” in GBP means the amount of the Charges due to us for the supply of Energy between CD and TD;
“CD” means Commencement Date;
“ED” means End Date;
“TD” means the date when your Agreement with us is to be terminated.
11.1. In addition to our other rights, and subject to any restrictions imposed by law or under the Industry Codes, if we receive notice of a Supply Transfer from another supplier for a Property supplied under your Agreement with us, we reserve the right to object to the Supply Transfer if any of the circumstances in clause 11.2 apply.
11.2. Clause 11.1 will apply in any of the following circumstances:
11.2.1. You have Outstanding Charges in relation to the Property supplied with Energy (or in connection with the supply of Energy) under your Agreement with us;
11.2.2. You are in a material breach of any of the provisions of your Agreement with us and such breach is not remedied to our reasonable satisfaction.
11.3. If we object to the Supply Transfer, we will notify you within one (1) working day from making the objection to another supplier and explain the reasons for it and how you may dispute or resolve such objection….
11.4. If you believe that your Supply Transfer to another supplier has been initiated in error, let us know at info@greenolite.co.uk or call 08006990977 and we will take reasonable steps to cancel your Supply Transfer.
12.1. We will give you notice of our intention to disconnect the supply of Energy to a Property in accordance with our obligations under the law, our Supply Licence, and the relevant Industry Codes.
12.2. We will have the right to disconnect the supply of Energy to a Property, if:
12.2.1. You do not pay the Charges by the Due Date;
12.2.2. You commit a material breach of your Agreement with us;
12.2.3. In our reasonable belief the Energy intended to be supplied to you is being stolen or redirected;
12.2.4. In our reasonable belief there has been interference with the network or Metering;
12.2.5. It is necessary to do so to avoid danger or a breach of an Industry Code;
12.2.6. We are obliged to disconnect the Property under law, regulation, our Supply Licence of any Industry Code; or…
12.2.7. After we terminate your Agreement with us in accordance with section 9.7, if we remain the Responsible Supplier.
12.3. Where a disconnection is to occur, a several stage process will be initiated, including a site and pre-disconnection visit during which contact with you will be ongoing and resolution is to be encouraged. A letter of intent will be provided to you before further legal action is initiated.
12.4. You agree that we and our designated agents may access a Property for the purposes of disconnecting the supply of Energy to that Property. You also agree that we may disconnect the supply remotely if the Metering allows for this.
12.5. If the Energy supply to the Property is disconnected because of something you have done or omitted to do, you will:
12.5.1. Compensate us for any loss or costs incurred through disconnecting the Energy supply;
12.5.2. Compensate us for any costs incurred in re-connecting the supply of Energy; or…
12.5.3. Pay any associated costs relating to the disconnection such as fees involved in getting a warrant to enter your site to disconnect it or any costs associated with our chasing payment of any Charges owed to us under your Agreement with us.
13.1. We are only legally responsible to you to the extent expressly set out in these Terms and Conditions. We have no other duty or legal responsibility to you. All other legal responsibilities, guaranties, and conditions or warranties implied by law or otherwise are disapplied to the greatest extent permitted by the law….
13.2. We will not be responsible for the quality or consistency of the Energy supplied at your Property. If we cannot make sure that you are supplied with Energy for some reason that is beyond our reasonable control because of third party supply (for instance, by a supplier or distributor, shipper, re-seller, or transporter), we will not be held to account for broken arrangements or breach of contract. Thus we have no obligation in respect of the Energy supply if the supply is shut-down, interrupted, delayed, reduced or impaired because of any actions by the Network Operator. Further, we will not be liable to you for any damages or equipment installed or stored at a property belonging (either occupied or in legal possession) to third parties.
13.3. We are not legally responsible to you in any way for:…
13.3.1. direct or indirect loss of business, profit, goodwill, interest, or lost opportunity or loss of contract or loss of income or loss or corruption of data or interference with business; or
13.3.2. for any other indirect, special or consequential loss or damage, whether or not caused by the acts of omissions or negligence of our employees or agents and regardless of whether we have been informed of the possibility of the likelihood of such damages.
13.4. We will not be legally responsible to you for any loss or costs which you have suffered or incurred as a result of your legal responsibility to any other person or party.
13.5. Our liability to you is not otherwise excluded by anything in this Liability Section. Our total responsibility to you under the law is limited to one thousand (1000) GBP for any one incident and will, in no circumstance, exceed the average total charges paid to us in each year where it is in relation to all claims brought against us under this Agreement….
13.6. However, nothing in this Agreement limits or excludes our liability to you in respect of:
13.7. death or injury to persons caused by our negligence; or
13.8. our fraud or fraudulent misrepresentation; or
13.9. any other liability which cannot by law be limited or excluded by us.
13.10. Each of the clauses 13.1 to 13.5 can be enforced separately. If for any reason one or more of these terms are found not to be valid or to be unreasonable, we may still enforce the remainder of the clauses.
14.1. Notice: All notices or other communications to be given by either party in relation to your Agreement with us must be: (i) in writing and addressed and sent to the recipient’s registered address as shown on the Contract and (ii) by email. All notices or other communications sent will be deemed to have been received (i) when delivered, where delivered by hand or courier; (ii) on the third day following the date of posting, where done by prepaid first class post; (iii) when sent from the recipient’s email server if sent within normal business hours, where by email, otherwise at 9:00am hours on the next normal working day….
14.2. Assignability: We may assign or transfer all or any of our rights (including the right to demand that you pay any charges owed ) and legal responsibilities under this Agreement without your permission. You shall be notified of such a change and will be deemed to have consented to such a transfer from the time of notification. We can also subcontract any of our obligations under this Agreement without your permission.
14.3. Transfer: Your rights and responsibilities under this Agreement are personal to the business and you are not entitled to transfer any part of the obligations or rights arising under your Agreement with us to any third party without our prior written permission….
14.4. Change of Law: We may stop, suspend, or restrict the supply of Energy to the Property due to a change in law, including an Act of Parliament or any regulation made pursuant to it. Whilst any such law is in force you must not use Energy, or if required, comply with any limits set on the amount of Energy you can use. You will be provided with more information if this situation arises. If any of the provisions of any industry code are amended or varied or cease to apply, you will, at our request, agree to amend the contract to accommodate any such amendment, variation or cessation in such manner as we reasonably require.
14.5. Severability: If a provision of your Agreement with us is declared invalid, illegal, or otherwise unenforceable, that provision shall be deemed severed and omitted from this agreement and the remaining provisions shall continue to be enforce and apply to the parties….
14.6. Force Majeure: If either party is unable to perform any of the obligations under this Agreement (other than payment obligations as per section 8), because of some unforeseeable event or circumstance beyond the performing party’s reasonable control, then the contact will remain in full effect but the performing party will have no liability for such failure to perform.
14.7. Waiver: Any delay or omission by us in asserting any right or remedy under your Agreement with us shall not be construed as a waiver of such right or remedy nor shall a partial assertion preclude an assertion of the same at a later date.
14.8. Third Party Rights: No provision of this Agreement shall be enforceable by a third party, whether under the Agreements (Rights of Third Parties) Act 1999 or otherwise….
14.9. Entire Agreement: The terms and conditions of this Agreement along with the pricing information, the Contract and its annexes or schedules, and any other documents referred to in these terms and conditions constitutes the entire agreement between you and us. You hereby acknowledge that you have not relied on any representation, statement, promise, assurance, or guarantee outside this Agreement.
14.10. Governing Law: This Agreement is interpreted and governed by English law and any disputes arising under it shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15.1. During the term of your Agreement with us and for a year after its termination, you and us agree to keep the commercial and financial parts of our Agreement strictly confidential. This will not prevent our sharing of information:
15.1.1. As required by law or under the rules of any recognised stock exchange or competent authority; or…
15.1.2. To your appointed representative or agent.
16.1. We respect your right to privacy. We process the personal data you provide to us or which we legally receive from another entity in connection with your Agreement with us. This includes collecting personal data about you, your employees, contactors, agents, clients, tenants or customers. We may also obtain information about you or your business from credit reference, regulatory, and fraud prevention agencies in order to assess your ability to pay for services provided to you. We process the personal data in accordance with the Privacy Notice, as amended from time to time, on our website https://greenolite.co.uk/privacy-policy/.
17.1. If you are dissatisfied with our service, you may contact us on 08006990977. We aim to resolve any complaint within 5 working days. If you require further assistance, we invite you to escalate the matter in accordance with our complaints process https://greenolite.co.uk/complaints/.
17.2. If you are a Microbusiness Customer you may contact the Citizens Advice Bureau which offers free, independent advice regarding to your rights.
17.3. If you have an active complaint after eight weeks, and you are not satisfied with the way we have handled your complaint, you can contact the Energy Ombudsman on https://greenolite.co.uk/ombudsman/.
At Greenolite, we’re redefining the future of energy—one business at a time. From smart meter installations to grid-scale renewable solutions, we’re here to help you reduce your carbon footprint, cut costs, and embrace a cleaner, more sustainable tomorrow. Join the movement towards a zero-carbon future with a partner you can trust.
